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Great Parnassus Family Resort

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Great Parnassus Family Resort
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5,172 Reviews from our TripAdvisor Community

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There are newer reviews for Great Parnassus Family Resort
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Showing 3,322: English reviews
Atlanta, Georgia
Reviewed 2 weeks ago via mobile

Hubby and I were stranded due to flight cancellations because of bad weather back in Atlanta. Delta went above and beyond and has set us up here for the next 4 nights until our flight can leave. This is a family centered resort so lots of kids, but there is also some adult only lounges and adult only pool and...

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Helpful?
4Thank momhay1957
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear momhay1957, We have no doubt that your review will be of great help for many travelers while making their decision to visit Great Parnassus Family Resort. Thank you for the warm words regarding our food offering and general atmosphere. We’re sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the...

McAllen, Texas
Reviewed 2 weeks ago

We have visited deferent Resorts for the past 8 years, and sorry to say but this is one of the older ones. The showers are horrible, with mold and leak all over the place, and has a funky smell (mold), service is poor in the swimming pool area, in a all inclusive they should be a waiter but most of...

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1Thank Abel0423
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear Abel0423, Thank you for sharing your feedback with us, we’ll be sure to follow up on your commentaries. We’re glad to know you enjoyed the beach. We hope you give us another chance in the future to change the impression left on you, Warm regards.

San Diego, California
Reviewed 2 weeks ago

I have to say we really enjoyed the vacation. Food was very average, but lots of choices. And the hotel has these weird nonsense rules about what plastic colored cups (which are all the same) can go to which locations on the resort which was super annoying. My HUGE COMPLAINT: the cement everywhere around the pool, steps, and beach area...

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1Thank CP92101
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear CP92101, We are very sorry to hear about your broken toe and about your son falling and landing on his back, we hope he is alright. We assure you that the cement around the pool we'll be changed. We will also follow up on your commentaries about the plastic cups. We are glad that despite all you were able...

Blowing Rock, North Carolina
Reviewed 2 weeks ago via mobile

If your looking for a great all inclusive.... keep looking as there is nothing great about the great parnassus! Rooms are dirty /ridden hard and in desperate need of updating. There was a wet molding smell to the room. There was no hot water in the shower, Pools were cloudy/dirty with floaters of trash. Chase lounges were covered in bird...

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1Thank Blooms4you
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear Blooms4you, It is really a disappointing for us to know from your comments that you did not have a good experience, as you mentioned all the inconveniences you encountered since your arrival, for which we sincerely apologize, as all this is not and indicative of our standards of our quality and service. Thank you for your valuable feedback and...

Reviewed 2 weeks ago

This resort had everything you would need for a great family vacation. The restaurants and entertainment venues are all well contained, so you can feel safe letting the older kids roam around while you relax by the pool. We came as a group of 10 the week of March 26 - April 1 (5 adults, 5 boys ages 10-13). The...

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4Thank Amber C
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear Amber C, Foremost we would like to thank you for giving us the opportunity to host you and your group at Great Parnassus Family Resort. We are delighted to know by your great comments, that you had an amazing experience, enjoying our facilities in its totality, cleanliness, great restaurants and the incredible attention of our outstanding associates. We’ll be...

Atlanta, Georgia
Reviewed 2 weeks ago

Let me first say, my kids had a really nice time here. They enjoyed it and that makes me happy and is the reason for the 3 stars. I would give less if not for that. (read until the end to see why.) HOTEL: The hotel is beautiful. The lobby is nice and open and the check in process was...

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Helpful?
Thank mskat232016
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear mskat232016, We are glad to know your kids really enjoyed their vacation, but a little disappointed to know you didn't. We apologize for all the inconveniences you encountered since your arrival, as all this is not an indicative of our high standards of quality and service. We are currently working in a lot of areas in the hotel, allowing...

Columbia, Missouri
Reviewed 2 weeks ago

Came here with my boyfriend, we are in our mid-20's, yes this is a family resort. I was extremely leerie because of reading other reviews and because this is a family resort so I knew there would be a ton of screaming kids everywhere. This place blew my expectations out of the water, I cannot say enough good things about...

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4Thank monicamillerr
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear monicamillerr, It’s a pleasure for us to know that your experience at Great Parnassus Family Resort exceeded your expectations and that you were pleasantly surprised by the warmth and quality of the service we offer, highlighted by our service and selection of food. Our number one priority is to make every guest experience exceptional and unique as it can...

South Milwaukee, Wisconsin
Reviewed 3 weeks ago via mobile

Had an amazing time here the place is big enough that you don't feel like you're crowded while it's still small enough so as not to feel overwhelmed and the service of all the staff is what truly made this a resort we will definitely recommend to all from the time we checked in until the time we checked out...

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4Thank jjlohman
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear jjlohman, Thank you for taking the time to write such a great review. It’s a pleasure for us to know that your experience at Great Parnassus Family Resort exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We are looking forward to welcoming you back soon. Kind regards!

Reviewed 3 weeks ago via mobile

The good- the hotel is very much family oriented, my kid loved the water park and the putt putt and he could go into the club and stay until midnight and play pool and just hang out. This is 100% family resort so if you're looking for adult do not come here. They have 1 resturant that stays open until...

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Helpful?
Thank Mags R
Winnipeg, Canada
Reviewed 3 weeks ago via mobile

We visited the great Parnassus March 25th to April 1st. I honestly don't know how anyone with a young family could complain about this resort. We were pleased with every aspect of this hotel. The service was fantastic, the hotel was clean, the food was good, the rooms were spacious, the pool and beach areas were great, and the activities...

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Helpful?
3Thank michbird10

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Great Parnassus Restaurant
Great Parnassus Restaurant
Cuisines: French, Mexican, Italian, Japanese
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Great Parnassus Family Resort is located at KM 17 on the Hotel Zone. It is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun to excitement for the whole family. With areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides. Teenager club and a complete day and night time activities program. All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie. Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 7 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit up to five people. Entertainment at night, with interactive games and shows performed by our entertainers. ... more   less 

Additional Information about Great Parnassus Family Resort

Address: Blvd. Kukulkan Km. 17 | Lote 52-04 Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,696 - ₹ 32,582 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Parnassus Family Resort 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun
Hotel Style:
#49 Top resorts Hotel in Cancun
#50 Spa Hotel in Cancun
#51 Romantic Hotel in Cancun
#58 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Great Parnassus Family Resort staff and other travellers.
472 questions
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Questions? Get answers from Great Parnassus Family Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“odd numbered rooms floor 4 5 or 6 so if you have to take the stairs the walk isn't as bad. Elevators are very slow.”
805ryanp, 14 Apr 2017 | Read review
“One side of hotel faces ongoing construction in 2017.”
  • View from our balcony.
95bb, 9 Apr 2017 | Read review
“Odd number rooms are more quiet”
  • Room 608
  • Room 608
873amberc, 5 Apr 2017 | Read review
“All rooms have a view- we had a deluxe room (I think its the cheapest) and still couid see the ocean outside of our balcony”
monicamillerr, 3 Apr 2017 | Read review
“Any room is fine, stay way from very high floors, elevators can be really slow during rush time.”
avinw2016, 30 Mar 2017 | Read review
5 of 5