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Holiday Inn Cancun Arenas

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Traveller (699)
Room & Suite (232)
Pool & Beach (192)
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Overview
  • Excellent19%
  • Very good32%
  • Average23%
  • Poor12%
  • Terrible14%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
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Offers from Holiday Inn Cancun Arenas
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (947)
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21 - 25 of 366 reviews
Reviewed 9 April 2017

1 night in Cancun so had to stay here! Great views from the balcony of my room and a pool area with bar too! Pool leads straight onto the beach, chairs and towels are available free for guests. Perfect Just so relaxing! Hotel is old,...More

Thank Peter M
Reviewed 15 March 2017

You'd think a Holiday Inn would at least have drinkable water in the room - like every other chain hotel on this tourist strip. You'd be wrong. We also struggled to find staffers who understood or spoke English. I was shocked. The room was basic,...More

1  Thank Sktpat
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 30 March 2017

Dear Sktpat, Thank you for your recent stay with us and reviewing our property. Please accept our sincerest apology for the unexpected experience you had with the room you received and the service you had. We also apologize you were not satisfied with the facilities...More

Reviewed 5 March 2017

We had a room overlooking the pool and an angular view of the ocean. This resort has of average size and beach access is not much. I guess every room has a balcony. That is very convenient to dry clothes. They try to maintain it...More

Thank rambt
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 19 March 2017

Dear rambt, Thank you for leaving a candid review about our hotel on TripAdvisor and for being our guest. I am happy to know the bedding and hotel activities you encountered surpassed your expectation. I also appreciate the kind remarks regarding the proximity of our...More

Reviewed 4 February 2017 via mobile

We had read some bad reviews, but decided to try it anyway because it was a Holiday Inn. Big Mistake. . Let me say though that it appears that they cater to the locals, everything was in Spanish. All signs, music, menus. . . The...More

Thank Kirby J
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 22 February 2017

Hi Kirby J, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with the bathroom, bed sheets, and restaurant just to name a few. I would like to follow up on this situation...More

Reviewed 19 January 2017 via mobile

Slow service, they won't listen to your needs, and quality food is medium to bad (and also takes ages to be served). Facilities are OK, and I mean only an OK. Employees are neither interested nor pressed to go above your expectations Ah! And don't...More

Thank Bruno M
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 4 February 2017

Hello Bruno M, Thank you for choosing the Holiday Inn Cancun Arenas, Mexico and posting a review and rating your stay. I would like to apologize if your stay was less than satisfactory and that your expectations were not met. I would want to know...More

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About
Amenities
Top amenities
Beachfront
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 103 - US$ 280 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#74 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 103 - US$ 280 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#74 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (699)
Room & Suite (232)
Pool & Beach (192)
Dining (113)
Amenities (37)
Business Centre & Event Rooms (25)
Family and Play Areas (23)
Questions & Answers
Ask a question
Haley C
5 January 2018|
AnswerShow all 2 answers
Response from Maximina L |
Open 8 pm.
0
Votes
Lala2580
30 April 2017|
AnswerShow all 2 answers
Response from Lubiere | Reviewed this property |
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot... More
1
Vote
philip780
7 March 2017|
AnswerShow all 3 answers
Response from yisus1 | Property representative |
Dear Philip780, The hotel provide the pool towel Service for been used in hotel´s pools and beach. Regards,
1
Vote
Google Translation
Room Tips
"go to another hotel"
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"From the mid-range, fair price."
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"Ask to get a room at the top floor Oceanside even if it's double beds instead of a King."
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"beach view"
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