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Holiday Inn Cancun Arenas

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Holiday Inn Cancun Arenas
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785 Reviews from our TripAdvisor Community

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Showing 336: English reviews
Cincinnati, Ohio
Reviewed 3 days ago NEW

Hotel room box didn't work and they did nothing to repair it Snacks at area pool took ages to be done and they were awful. Between 11.00 and 18:00 you cannot eat in the restaurant, you can only eat those awful and expensive snacks. Took more than 30 minutes to finish my checkout Buffet food was of low quality and...

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Helpful?
Thank Bruno_Martinez
Reviewed 2 weeks ago

Good value but the beach is quite small. Fun activities, great evening entertainment. The food was good with a great selection. Not far from downtown. It's a very comfortable resort for not a lot of money.

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Helpful?
Thank Anna J
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Anna J, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel...

Reviewed 5 weeks ago via mobile

I went to Cancun for few days, and the hotel offered me a lot of amenities for the right price. Close to both downtown and the night clubs. It is affordable but nice, and I would recommend the pool bar to stay there some time.

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Helpful?
Thank Ricardo F
Fayetteville, Arkansas
Reviewed 24 October 2016 via mobile

We stayed 2 nights here and we had a very enjoyable time. Very clean, the staff is very helpful and the all inclusive option is the way to go. The buffet offered for every meal has plentiful options, is fresh and everything tastes amazing. I must point out Luis, Angel and Laurentino. These employees are golden nuggets. Very attentive and...

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Helpful?
Thank mdmelzark
Southampton, United Kingdom
Reviewed 7 October 2016 via mobile

Ok pool, large rooms with standard holiday inn decor, comfy beds and nice view from the balcony. Free wifi and easily accessible, only a bus ride away from the town centre. Breakfast was good with lots of choices.

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Thank ElliMC
Melbourne, Australia
Reviewed 15 September 2016

We stayed one night and were glad we hadn’t booked any more. We had no bath towels in our room on arrival at 7pm and after waiting two hours for reception to send some, I had to go down to get them as we needed a shower after a long day sightseeing in hot and sticky temperatures. Restaurant with a...

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Helpful?
Thank Connie G
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Connie G, Thank you for taking the time to express your thoughts and concerns. We are pleased to know you liked the breakfast selections we offer. On the other hand, we are sorry for the level of housekeeping services you received and the room service you had. It is with deep regret that we fell below your expectations. The...

Barrie, Canada
Reviewed 13 September 2016

I do not recommend this property. Definitely not a resort! The pool is very small. Dinner was always s late, too much Mexican Food, very little variety. It was clean and on the water. It was inexpensive.

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Helpful?
Thank WarmHotSun9888
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear WarmHotSun9888, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the cleanliness of the property and found the rate inexpensive. However, we regret if the the hotel's size, the pool facility, and the variety...

Leicester, United Kingdom
Reviewed 18 August 2016

Good location easy bus service to use.the staff were very helpful at all times. the food was good all the waiters were extremely pleasant and helpful especially David and Gerado. the entertainment staff were excellent during the day : angela, ayvani and luis. Found the reception staff very unproffesional and unhelpful one day where I had to wait 1 half...

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Helpful?
Thank y_london1996
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear y_london1996, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that you were satisfied with the quality of food served and regarded the excellent service received...

Reviewed 26 July 2016 via mobile

My husband and I stayed one night before we headed over to Cozumel. The room is huge! It has a fridge, cook top stove, microwave, mini coffee pot and even a blender! We didn't make it to the pool, but it was very busy. There is also a beach that seemed nice. The food was ok.

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Helpful?
Thank Tal6983
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Tal6983, Thank you so much for your review of our hotel. We are so glad you liked the accommodations you received and enjoyed your stay with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service and facilities we provide. Thank you for staying and we all hope to...

Indonesia
Reviewed 18 July 2016

After so many Holiday Inn hotels I've ever stayed, this is rated as the worst HI. Price isn't cheap, more than USD 100/night but the room is old, smelly and slippery. The bathroom is very small and odd look with toilet flush is clogged. Breakfast is fine and beach is ok. One thing that makes me upset is the IHG...

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Helpful?
Thank ucartech
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear ucartech, Thank you for being our guest and for taking the time to share your comments. I am genuinely sorry to learn of your issue with the room condition and pricing. I do regret any frustration that this has caused. I greatly appreciate you sharing your feedback as it gives us the opportunity to further understand what we can...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Beachfront
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 

Additional Information about Holiday Inn Cancun Arenas

Address: Blvd Kukulcan Manzana Km 2.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 6,466 - ₹ 13,000 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Number of rooms: 209
Reservation Options:
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun
Hotel Style:
#68 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cancun Arenas staff and other travellers.
14 questions
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Questions? Get answers from Holiday Inn Cancun Arenas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view is great, be sure to ask for it”
 of 5 bubbles Bruno_Martinez, 3 Dec 2016 | Read review
“Great value”
 of 5 bubbles Z3797BLannaj, 16 Nov 2016 | Read review
“Rooms facing water are quieter. Very close to busy road, lots of traffic noise.”
 of 5 bubbles WarmHotSun9888, 12 Sep 2016 | Read review
“Look elsewhere”
 of 5 bubbles 528ashleyn, 10 Jul 2016 | Read review
“Ocean view rooms are the best!”
 of 5 bubbles AngelaC25, 25 Apr 2016 | Read review
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