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Bel Air Collection Resort & Spa Cancun

3,208 reviews
#77 of 177 Hotels in Cancun
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Traveller (2073)
Pool & Beach (552)
Room & Suite (478)
Overview
  • Excellent37%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible9%
Travellers talk about
“infinity pool”(67 reviews)
“lagoon view”(40 reviews)
“lobby bar”(50 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,208)Write a Review
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1,254 results
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All reviewsinfinity poollagoon viewlobby barsmall resorthotel strippool sidebeautiful beachbeach areaspring breakalfredobelairoceanvalentinwaiterangelbenitojacuzzi
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1 - 5 of 1,254 reviews
A TripAdvisor Member
1
Reviewed yesterday

Everyone at Bel Air Collection made us feel welcome and part of them. Angel, Angel, and Daniel are the three names that stick out to us. We will definitely book again. The only thing I would have changed is we did not get the room...More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Reviewed yesterday

We chose this resort for cheap prices when we found out that we were required to pay more for the all inclusive part. We enjoyed the food... it was amazing; however the accommodations were not great. The photos are nothing like the resort. We won’t...More

Review collected in partnership with this hotel
Thank ajrea27
Reviewed 2 days ago

El servicio por parte de los meseros fue excellente, especialmente por parte de Alejandro, Emanuel, Ricardo, Eduardo, y Gasper. Nos atendieron de lo mejor. :) In general, the staff was very friendly, helpful, and quick to accomodate any request. Lovely view. Clean rooms and areas.More

Thank laurenarmbrester
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded yesterday
Google Translation

Distinguido Huésped, En nombre de la familia Bel Air Collection Resort & Spa Cancun quiero hacerle extensivo nuestro agradecimiento por...More

Reviewed 2 days ago

The restaurant food could never be the same two days in a row was never the same engriedient s very small portions. The staff was very nice they really tried it was not their fault. I would not recommend your hotel to my friends it...More

Review collected in partnership with this hotel
Thank Teresa P
Reviewed 2 days ago

Staff were VERY friendly and attentive. Beach and pool were beautiful. Room was comfortable but definitely needs updating. My biggest complaint is the food. The selection in the 3 restaurants is just not great and often comes overcooked.More

Review collected in partnership with this hotel
Thank mress23
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded yesterday

Dear Guest, Thank you for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciated to improve our areas of opportunity. We are glad to know that you spent...More

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About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$ 98 - US$ 222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 98 - US$ 222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (2073)
Pool & Beach (552)
Room & Suite (478)
Dining (180)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Billie B
30 January 2018|
Answer
Response from GERENCIA G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
Votes
Google Translation
travelprysez
28 January 2018|
Answer
Response from Cindy L | Reviewed this property |
No freezer but definitely a coffee maker and coffee. The fridge has drinks that they refill daily . When the restaurant is not open there is a snack station serving coffee tea sweet desserts . There is also a bar in the... More
0
Votes
Mike S
2 January 2018|
AnswerShow all 3 answers
Response from GerenciaBa_Gral | Property representative |
Dear Mike S, We are now officially done with the renovation work but we do however have a couple details to be fixed around the building but nothing that will disturb your stay. If you have any more questions please feel... More
0
Votes
Google Translation
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Room Tips
"ocean view or you get to look at the garbage bins and parking lot even though they call this a lagoon view!"
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"choose an ocean view, it's spetacular!"
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"Ocean view is amazing. Anything from the second floor seems to have a balcony, pick that!"
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"Check to see if resort allows for non all inclusive guests"
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