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Emporio Cancun

Blvd. Kukulcan, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
29 people are viewing this hotel
US$ 150
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Free cancellation until 23/03/22
US$ 150
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Free cancellation until 23/03/22
US$ 100
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Booking.comUS$ 146
PricelineUS$ 150
travelup.comUS$ 158
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (3033)
Panoramas (10)
Room & Suite (715)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Cancun
Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#32 of 279 hotels in Cancun
Travellers' Choice
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pool / beach towels
Pool with view
Outdoor pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish


Full view
87Good for walkers
Grade: 87 out of 100
23Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
3902Reviews446Q+A100Room tips
Traveller rating
  • 2,271
  • 940
  • 388
  • 145
  • 162
Time of year
Traveller type
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Selected filters
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  • English
Popular mentions
Wendy M wrote a review Yesterday
2 contributions6 helpful votes
We have had the best customer service and attention here at the Emporio Cancún. Everyone has been amazing. From reception to each restaurant, absolutely amazing service. My respect to each member of the hotel who made our stay such a wonderful experience.
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Date of stay: October 2021Trip type: Travelled with family
Meliha A wrote a review 20 Oct
1 contribution
Really good hotel, the staff is really nice. They are always smiling and are really kind. Lucero Reyes is the sweetest girl we met :) The hotel room service is also nice, they have a private beach with also good service!
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Date of stay: October 2021Trip type: Travelled as a couple
Kadir D wrote a review 20 Oct
1 contribution
The personal of the hotel and the food is very nice The service of lucero reyes was very nice and helpfull! I would reccomand this hotel if you are going to Mexico / Cancun. We had no problems at all!
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Date of stay: October 2021Trip type: Travelled as a couple
Van L wrote a review 18 Oct
Houston, Texas13 contributions6 helpful votes
I was checked in by Aaron at the front desk. He was kind enough to allow me to check in early. I stayed in the oceanfront deluxe king suite. It had an amazing view with a balcony & a tub in room. every morning, I woke up to paradise right outside my balcony. There is a swim up pool bar & a pool that overlooks the beach. I was greeted by everyone I was in contact with, which is a very nice touch… The buffet restaurant staff (especially Iriberto) was wonderful! I upgraded my stay to all inclusive for $70 more per night and it was definitely worth it!!! Food and drinks were amazing. I also can’t forget Jose - at the pool bar, he made my night very memorable. Thank you for the amazing service! This is definitely one of the best hotels in the hotel zone area (the pictures don’t lie 😉) I would definitely recommend staying at this luxurious property!!
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Date of stay: September 2021Trip type: Travelled solo
Rcarmel wrote a review 17 Oct
Carmel, Indiana1 contribution1 helpful vote
It wasn’t horrible. The beach is beautiful. When we checked in, I had paid extra for a one bedroom but when I got there, they put me in a hotel. They said they didn’t have any one bedrooms yet I paid extra for one. So they ended up putting me in a room that hadn’t been renovated. The patio door locks didn’t work on two of the doors. We had them come fix it. They only fixed one the entire time. Also, after they fixed one door, there were bird feathers on our patio and in the room. You could tell the workers had used a nail gun to kill the bird and then they dragged it through the room out the front door.
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Review collected in partnership with Armed Forces Vacation Club
Date of stay: September 2021
Sleep Quality
1 Helpful vote
Response from Gerencia General, Propietario at Emporio Cancun
Responded 6 days ago
Dear Rcarmel Thank you for taking the time to share your comments. Which will be corroborated and taken into account, thank you for mentioning these areas of opportunity to continue improving daily. Sincerely Omar Vázquez Gaytán Managing Director
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US$73 - US$203 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Puerto Maya Cancun (0.3 km), Mayan Museum of Cancun (0.1 km), and Zona Arqueologica El Rey (0.3 km).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Restaurante Cüa, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (0.3 km) and Scorpion’s Temple (4.4 km).