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City Express Cancun

Hotwire.comUS$ 67*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 80*
US$ 67*
US$ 80*
US$ 67*
US$ 80*
US$ 67*
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City Express Cancun
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333 Reviews from our TripAdvisor Community

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Showing 26: English reviews
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Reviewed 20 April 2017 via mobile

I used to visit this hotel branch. I had good experiences but last week I was staying in this hotel in Cancun. It was very bad. Look very old, room was not clean, air conditioned noisy. I wont go again.

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Helpful?
Thank Carlos P
Michigan
Reviewed 26 March 2017

Had NO HOT WATER, front desk did not seem concerned.... Had no amenities (like bar soap or shampoo) and the room was far from clean, the shower had the previous guests soapy scum in the soap dish in a pool of water.

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Helpful?
Thank JEDMI
Puerto Aventuras, Mexico
Reviewed 16 February 2017

Made a reservation with my credit card online. When I showed up, I was told my reservation had been cancelled because I didn't show up before 6 p.m. So I proceded to show them my confirmation email with the 8 clauses of the cancellation policy and this 6 p.m. crap, of course, didn't appear anywhere. Then "Luis" handed out another...

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Helpful?
Thank marcbelt
Washington DC, District of Columbia
Reviewed 5 February 2017

My trip was for business and pleasure, I also have a need to explore investment properties while I was in Mexico, the Hotel is very convenient to the Mall of America and Banks, plush close to my business appointments.

Review collected in partnership with this hotel
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Helpful?
Thank David J
Costa Rica
Reviewed 30 January 2017

We stayed here without knowing well about the location. Tour operators will come to pick you up 1 block away. But you are far from every thing. This hotel is kind of cheaper than the ones near the beach thought. You can take a bus to get to Cancún. They don´t have windows at all, so the hotel have a...

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Helpful?
Thank Melissa V
Passaic, New Jersey
Reviewed 11 January 2017

Very co.op. & Nice staff, nice breakfast, but staff number less on handle it's big hotel so service make to poor otherwise nice ,clean. Hotel rate wise good. Sujjecton add staff more then rating go up.

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Helpful?
Thank hjtopiwala
Chicago, Illinois
Reviewed 1 July 2016

The room I was staying in smells really bad. It's like they just rushed and gave us any type of room, really sad!!! I was just ready to go home the next day. Not good at all. The housekeeper tried to spray air freshener, but still no luck.

Review collected in partnership with this hotel
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Helpful?
Thank 702nickiec
Calgary, Canada
Reviewed 9 February 2016

We had to check into this hotel as my husband was at the hospital across the street and we needed a place to stay for one night. This place was very clean and included free wifi and a breakfast. All for just over $100.00 cdn. This place was very modern looking and very clean we were really impressed. The front...

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Helpful?
Thank Wendy12353
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear Wendy12353: Thank you for sharing your valuable comments with the tripadvisor community. It’s such a pleasure to have been given the opportunity to serve as you deserve at Hoteles City. It’s a delight to hear you enjoyed your stay and that our staff were on hand to assist you. At Hoteles City your needs are known and attended with...

Reviewed 6 February 2016

Spent $75USD on the "suite" because we wanted a little comfort after an all night flight. I feel like it's never a good sign when you have to take the elevator DOWN to your room from the front desk. Maybe that was a quick bit of foreshadowing. The room was definitely not "suite" status. It was downstairs and a few...

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Helpful?
Thank nons936
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear Non S: Please accept my sincere apologies for the inconveniences you were put through in your room. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we...

Sterling, Virginia
Reviewed 1 February 2016

Had to stay in Cancun a couple of extra days due to the resent Winter storm in the North East Region of the US, Our flights were canceled. After inquiring around this one was the closest that had available rooms. Did not want to waste to much time calling around other hotels. Cost was about $70.00 US after peso conversation,...

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Helpful?
Thank John F
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear John F: Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Golf Course
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Parking

Additional Information about City Express Cancun

Address: Mza. 1 Calle Sina'm 8 Lote 4 | entre Av. Tulum and Av. Bonampak Col. Centro, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 4,087 - ₹ 7,007 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Cancun 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
City Express Cancun Hotel Cancun
City Express Hotel Cancun
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Questions & Answers

Questions? Get answers from City Express Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of others to choose from in the area, I wish I had.”
JEDMI, 26 Mar 2017 | Read review
“Only need some Chang , Add one more staff each category then rating go up. And good”
hjtopiwala, 11 Jan 2017 | Read review
“Right across from the American-Med Hospital!”
Wendy12353, 8 Feb 2016 | Read review
“Maybe if you get the most expensive room in the place, you MIGHT be ok, but I still doubt it.”
nons936, 6 Feb 2016 | Read review
“Ask to inspect the room before paying !”
JohnF560, 31 Jan 2016 | Read review
5 of 5
Hotwire.com
US$ 67* /night
View Deal
Orbitz.comUS$ 67
Expedia.comUS$ 67
HotelQuicklyUS$ 80
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*Disclaimer
Prices are for 1 room, 2 adults
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