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City Express Cancun

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City Express Cancun
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298 Reviews from our TripAdvisor Community

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Showing 25: English reviews
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Michigan
Reviewed 3 days ago NEW

Had NO HOT WATER, front desk did not seem concerned.... Had no amenities (like bar soap or shampoo) and the room was far from clean, the shower had the previous guests soapy scum in the soap dish in a pool of water.

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Helpful?
Thank JEDMI
Puerto Aventuras, Mexico
Reviewed 16 February 2017

Made a reservation with my credit card online. When I showed up, I was told my reservation had been cancelled because I didn't show up before 6 p.m. So I proceded to show them my confirmation email with the 8 clauses of the cancellation policy and this 6 p.m. crap, of course, didn't appear anywhere. Then "Luis" handed out another...

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Helpful?
Thank marcbelt
Washington DC, District of Columbia
Reviewed 5 February 2017

My trip was for business and pleasure, I also have a need to explore investment properties while I was in Mexico, the Hotel is very convenient to the Mall of America and Banks, plush close to my business appointments.

Review collected in partnership with this hotel
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Thank David J
Costa Rica
Reviewed 30 January 2017

We stayed here without knowing well about the location. Tour operators will come to pick you up 1 block away. But you are far from every thing. This hotel is kind of cheaper than the ones near the beach thought. You can take a bus to get to Cancún. They don´t have windows at all, so the hotel have a...

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Helpful?
Thank Melissa V
Passaic, New Jersey
Reviewed 11 January 2017

Very co.op. & Nice staff, nice breakfast, but staff number less on handle it's big hotel so service make to poor otherwise nice ,clean. Hotel rate wise good. Sujjecton add staff more then rating go up.

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Thank hjtopiwala
Chicago, Illinois
Reviewed 1 July 2016

The room I was staying in smells really bad. It's like they just rushed and gave us any type of room, really sad!!! I was just ready to go home the next day. Not good at all. The housekeeper tried to spray air freshener, but still no luck.

Review collected in partnership with this hotel
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Helpful?
Thank 702nickiec
Calgary, Canada
Reviewed 9 February 2016

We had to check into this hotel as my husband was at the hospital across the street and we needed a place to stay for one night. This place was very clean and included free wifi and a breakfast. All for just over $100.00 cdn. This place was very modern looking and very clean we were really impressed. The front...

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Helpful?
Thank Wendy12353
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear Wendy12353: Thank you for sharing your valuable comments with the tripadvisor community. It’s such a pleasure to have been given the opportunity to serve as you deserve at Hoteles City. It’s a delight to hear you enjoyed your stay and that our staff were on hand to assist you. At Hoteles City your needs are known and attended with...

Reviewed 6 February 2016

Spent $75USD on the "suite" because we wanted a little comfort after an all night flight. I feel like it's never a good sign when you have to take the elevator DOWN to your room from the front desk. Maybe that was a quick bit of foreshadowing. The room was definitely not "suite" status. It was downstairs and a few...

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Helpful?
Thank nons936
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear Non S: Please accept my sincere apologies for the inconveniences you were put through in your room. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we...

Sterling, Virginia
Reviewed 1 February 2016

Had to stay in Cancun a couple of extra days due to the resent Winter storm in the North East Region of the US, Our flights were canceled. After inquiring around this one was the closest that had available rooms. Did not want to waste to much time calling around other hotels. Cost was about $70.00 US after peso conversation,...

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Helpful?
Thank John F
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear John F: Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest...

Reviewed 1 October 2015 via mobile

The rooms never seem to be cleaned. The last time there was poop on the toilet seat. Went to check in there tonight. The price was cheaper online. I went to book it on there website in front of the staff.. And the told me they wouldn't receive the payment until the next day.. So that means we couldn't stay...

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Helpful?
Thank Livelaughlovebeach
marlen c, Guest Relations Manager at City Express Cancun, responded to this review

Dear Guest, On behalf of City Express Cancun we would like to offer our most sincere apology during your past stay, we received your satisfaction survey but we do not have any further information, we would like to know more about the situation you experienced, can you please contact us at atencionaclientes@hotelescity.com thank you in advance for your prompt response.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Parking

Additional Information about City Express Cancun

Address: Mza. 1 Calle Nichupte S.M. 8 Lote 4 | entre Av. Tulum and Av. Bonampak Col. Centro, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 4,628 - ₹ 6,910 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Cancun 2.5*
Number of rooms: 105
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Also Known As:
City Express Cancun Hotel Cancun
City Express Hotel Cancun
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Questions & Answers

Questions? Get answers from City Express Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of others to choose from in the area, I wish I had.”
 of 5 bubbles JEDMI, 26 Mar 2017 | Read review
“Only need some Chang , Add one more staff each category then rating go up. And good”
 of 5 bubbles hjtopiwala, 11 Jan 2017 | Read review
“Right across from the American-Med Hospital!”
 of 5 bubbles Wendy12353, 8 Feb 2016 | Read review
“Maybe if you get the most expensive room in the place, you MIGHT be ok, but I still doubt it.”
 of 5 bubbles nons936, 6 Feb 2016 | Read review
“Ask to inspect the room before paying !”
 of 5 bubbles JohnF560, 31 Jan 2016 | Read review
5 of 5