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Live Aqua Beach Resort Cancun

Travellers' Choice award winner
#5 of 183 Hotels in Cancun
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Live Aqua Beach Resort Cancun
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8,031 Reviews from our TripAdvisor Community

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There are newer reviews for Live Aqua Beach Resort Cancun
See the most recent reviews
Showing 6,321: English reviews
Cottleville, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 May 2015

The good. -amazing staff that will go above and beyond to please. -Danny at the Hidden Garden. Gold Star service! -Food over all excellent. There was something from every restaraunt that made us say wow. -immaculate property -housekeeping 2x a day left our room crisp and tidy. -beautiful waters -decent gym with treadmills and weights -great local shopping -Drinks at... More 

Helpful?
4 Thank James N
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you for taking the time to share your comments on your recent stay at Live Aqua Cancun. I am glad to know that your overall experience was enjoyable, highlighted by the service we offered. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete... More 

East Lansing, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2015

My fiance, parents, and I traveled to Cancun in early March, the weather was perfect. This was my second time in Cancun and I must say the best! My family and I had such a fun and relaxing vacation, the Live Aqua has everything to meet everyone's needs. They have a handful full of different cuisine restaurants on property, we... More 

Helpful?
2 Thank Shelby W
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Allow me to express my sincere appreciation for the wonderful review you have shared concerning your stay at Live Aqua Cancun. It is a source of great pride and motivation to know that we have gained a returning guest, as all our efforts are focused on exceeding our guests expectations and providing memorable vacations. Thank you again for your kind... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 May 2015

We have stayed at Live Aqua the last 3yrs in a row, and for us, it gets better each time we visit! With the hustle and bustle of every day life, it's so refreshing to have a dedicated place we can always count on for a true, relaxing vacation. The hospitality, restaurants, beverages, spa services, and overall property are absolutely... More 

Helpful?
4 Thank Ms. Q
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Allow me to express my sincere appreciation for the wonderful comments about your recent stay with us. I am truly honored to read reviews like yours, where we can see all the hard work and love we place in our daily activities reflected in a happy guest. There is nothing more rewarding than to know that we have gained a... More 

Toronto, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 May 2015

From the moment we walked in we were greeted and treated VIP style! Cold clothes and hand messages... refreshing drinks and big warm smiles from all who were in our presents. The check in process was fast friendly and efficient. Walking into our room on the 3rd floor my sisters and I were breath taken by the ocean view, garden... More 

Helpful?
3 Thank Jackie L
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us. At Live Aqua Cancún, our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. Thank you... More 

Level Contributor
723 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 6 May 2015 via mobile

This was my 17 all inclusive with 13 in Mexico. By far I had the best service at Live Aqua. I had some concerns at the end of day 1 and Jamie the spa mgr put us in contact with Ricardo the next morning. We were VIP's every meal we ate the next 3 days! They made special food, all... More 

Helpful?
4 Thank Banny9949
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. At Live Aqua Cancun, one of our goals is to provide a true experience to our guests, which goes beyond the facilities and directly to your senses. I am very pleased to learn from this review that you were... More 

Freeport, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 May 2015

This resort was overall pretty great. We were there Dec 4th-10th. * Food a 8/10, the atmospheres in all the restaurants were great. * Service 9.5/10 except for the front desk rarely being able to exchange currency. * Pools 9/10 We really liked the pool in the far corner of the hotel with the swim up bar, max 10 people... More 

Helpful?
5 Thank Michael V
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you very much for taking the time to share with all of us this review, your feedback is most appreciated and it is my regret to read that we were not able to exceed your expectations on your recent visit. Let me assure you that all the points you discussed in your review are taken into consideration and will... More 

Northamptonshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 May 2015

I recently visited Cancun, where I stayed at another hotel (which I enjoyed very much). One day I was doing some shopping and saw this hotel. I have read reviews previously and decided to go and have a look... Upon reaching the hotel, I spoke with a member of staff (who turned out to be a director) and asked if... More 

Helpful?
9 Thank Benzdeman
Canada
Level Contributor
144 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 5 May 2015

This is a great resort for people who enjoy just relaxing around a pool. They do have great pools. It was just really quiet. There is hardly any entertainment. In 8 nights we saw one lady singing in the lounge. She was good. We had no special treatment until the last night. We were told we were having a special... More 

Helpful?
10 Thank MelLovesCats
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

First and foremost, I would like to thank you for taking the time to share your comments on your recent stay with us.I do regret that we did not meet your expectations during the time you spent at our resort; please accept my apologies for the inconveniences you mentioned in your valuable feedback. I assure you that there is nothing... More 

New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2015

My wife and I spent our 34th anniversary at Live Aqua last year and had such an amazing time that we're booked for the same week this year for our 35th! We love the people, the food, the room and the property. Actually, we never left the hotel because we had everything we could want or need right there! I'm... More 

Helpful?
2 Thank Mitch T
Williamsburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 May 2015

I have been in the hotel business in sales for over 25 years working for 4 and 5 stars hotels. When my wife and friends wanted to celebrate her 50th birthday and they chose this hotel I a little curious . When we arrived at 11am were greeted immediately and even though our room was not ready they gave us... More 

Helpful?
6 Thank Scott C
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Beachfront
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 

Additional Information about Live Aqua Beach Resort Cancun

Address: Boulevard Kukulcan KM 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 25,910 - ₹ 61,211 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua
Hotel Style:
#4 Business Hotel in Cancun
#4 Romantic Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Spa Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Top resorts Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Live Aqua Beach Resort Cancun staff and other travellers.
822 questions
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New Jersey

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Questions? Get answers from Live Aqua Beach Resort Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the higher the floor, the better the view”
 of 5 bubbles 294jeffreyl, 29 Nov 2016 | Read review
“High floor with ocean view”
 of 5 bubbles gareth_thomas80, 27 Nov 2016 | Read review
“Deluxe Ocean View is a must. Higher floors have better views.”
  • Juan the artist who did our Thanksgiving turkey
  • There is a place to eat under those trees
 of 5 bubbles K1330VVtimm, 26 Nov 2016 | Read review
“We were on floor 'M' If we had known, we would have requested a HIGHER floor.”
 of 5 bubbles 751dank, 24 Nov 2016 | Read review
“We had a garden view room, would have preferred a view, as we were down a level from main lobby.”
 of 5 bubbles MsGundrum, 23 Nov 2016 | Read review
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