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Gran Caribe Resort

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#32 of 181 Hotels in Cancun
Certificate of Excellence
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7,364 Reviews from our TripAdvisor Community

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Showing 5,461: English reviews
New Haven, Connecticut
Reviewed yesterday NEWvia mobile

This was the best restaurant in the hotel. The food, service and personality was exceptional. Thank you to our Waiter Javier, Hostess Mary, Captain David and Chef Noel for awesome dinners and atmosphere! We'll be back!!

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Helpful?
Thank muscletune
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear muscletune, Thank you very much for you review on Trip Advisor. I am happy to know that you truly enjoyed our restaurants Maria´s, I agree, it is authentic, delicious and with terrific service. I am going to share your review with Javier, Mary, Capt. David and Chef Noel. We will be ready to welcome you again. Kind regards, Matias...

New Suffolk, New York
Reviewed yesterday NEW

My room was great it was around the corner from the lobby which was central to everything in the Resort, the restaurants, boutique etc, Nice Resort, rooms were clean, and food was decent. The staff was very nice and helpful. The entertainment was just so so, but other than that it was nice, we went in August so Cancun was...

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Helpful?
1Thank justtravelinnysis
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear justtravelinnysis, Thank you for your review on Trip Avisor. How great to know that you were visiting in August. Summer is beautiful and very warm indeed. I am glad to know that the service was great and you were able to enjoy your time with us. We hope to be honored with your visit the next time that you...

Reviewed 2 days ago NEW

Our stay at Gran Caribe was nothing less than an exotic experience. Everyone we met and interacted were extremely polite and greeted us with utmost warmth and respect. We were upgraded to a better room for free because the one we booked had separate double beds and we wanted a king. The room has a mini bar that was free...

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Helpful?
2Thank Ravi K
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Ravi K, Thank you for your kind review on Trip Advisor. I am so happy to know about your very fun time in Gran Caribe Resort. I can imagine everything, specially when the chef was surprising you with vegetarian delicious dishes after Valdemar suggestions. I am very proud of the authentic and personal experience that our guests enjoy. We...

Toronto, Canada
Reviewed 3 days ago NEWvia mobile

Tips are included in your all inclusive rate, which was surprising, as the service was phenomenal... way better than other places we've been in usa and Mexico. Although It would be hard to be unhappy in our beach facing room with deliciously comfy beds and a stocked mini bar. We enjoyed Albertos buffet restaurant the best and also Tradewinds bar...

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Helpful?
1Thank Travelling_Breebree
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Travelling_Breebree, Thank you for your review on Trip Advisor. I am happy for the recognition, we are constantly reaching for excellent ratings but most importantly, superb guest satisfaction. Glad that you enjoyed your exclusive beach front suite and our facilities. We look forward to welcome you again in Gran Caribe Resort. Kind regards, Matias K. General Manager

Zanesville, Ohio
Reviewed 4 days ago NEW

My 6 night, 7 day stay just wasn't long enough!!! From the moment that we arrived, to the day of departure, EVERYTHING was Superb!! The staff was extremely gracious, attentive, helpful, friendly, and sincere!! The property is beautiful, and very well kept. The beach area is TO DIE FOR--cabanas, towels, drinks, food, and personal attention galore!! There are many daily...

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Helpful?
2Thank mckee4843
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear mckee4843, Thank you for your great review and rate on Trip Advisor. I am happy to read about your amazing time in Gran Caribe Resort. We are honored to have assisted you and welcomed you. Our daily mind set is about creating great experiences and pampering our guests. It is so great to know that you enjoyed it all....

Phoenix, Arizona
Reviewed 4 days ago NEW

This was our first time staying at an all-inclusive resort and I have to say, it was the staff and the service that made it so nice. Particularly, the staff at the bars/restaurants. They were extremely attentive and friendly. Everyone waves at you, smiles, says hi, it was great. Ana Rosa at Sunset restaurant was hands down the best! We...

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Helpful?
Thank KC L
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear KC L, Thank you for your review on Trip Advisor. I appreciate very much your feedback, I apologize if you felt uncomfortable, we truly care about your point of view and will use this review for good. Ana Rosa will love to know that she was such a positive impact in your experience, I will share this with her....

Reviewed 5 days ago NEWvia mobile

I would just like to say that Maria's restaurant is by far the best in all the resort. David the captain was very kind every single time he saw us whether it was in the hotel or in restaurant and the waiters Raul and Hipólito who took care of us were amazing, they were attentive and very caring. Loved it...

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Helpful?
1Thank Yaritza M
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Yaritza M, Thank you for your wonderful review. I am very glad to know that you are so happy with the offer of Maria´s. It is an authentic delicious Mexican restaurant that has a unique menu. Thank you for recognizing the efforts of Raul and Hipolito, they will be happy to read your feedback. We hope to welcome you...

Reviewed 6 days ago NEWvia mobile

Awesome resort! The whole staff was amazing, kudos to Hezus at front desk for such a welcoming and efficient check in. Food was great all around, my favorite restaurant was Maria's who I had great service from Abdiel and the manager. The young lady at concierge desk was very helpful and sweet. Everyone I came across was very friendly and...

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Helpful?
1Thank Ali92805
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Ali92805; Thank you very much for your feedback and for your recent visit in Gran Caribe Resort Cancun. Hezus will be very proud to know he made a smoothy check in for you. We will be more tan happy to have you back to keep providing you the best service that defines us. In addition, we are glad to...

Waldheim, Saskatchewan, Canada
Reviewed 6 days ago NEW

Nice resort with friendly staff made our stay a good one. Our room was beautiful and spacious with a great view overlooking the pool and ocean. Food was good at all restaurants. The house keeping service did a great job to clean room within our schedule, and always did little things to make it special (welcome bottle of nice red...

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Helpful?
2Thank Trevor H
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Trevor H; Thank you very much for your recent stay with us in Gran Caribe Resort Cancun. We are happy to know we exceded your expectations. Be acknowledged that all our Staff will be congratulated for their excellent service provided to you and all our guests. It is always a pleasure to hear you enjoyed the house-keeping amenities in...

Winnipeg, Canada
Reviewed 1 week ago via mobile

Stayed here for two nights after a week moving around the Yucitan peninsula. Great resort. Great food. No complaints! Hipolito was amazing at the Mexican a la carte restaurant - ask for him! Edgar and Armando at the beach bar were also fantastic! Make sure to pop in and talk to them.

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Helpful?
1Thank kabomo
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear kabomo, Thank you very much for your recent stay at Gran Caribe Resort Cancun and for taking the time to share your experience. We are very happy to know you had an excellent stay and that you were especially fond of the great service provided by Hipolito in "Marias", mexican restaurant. Be aknowledged that beach staff will be rewarded...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 14,552 - ₹ 37,496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#26 Spa Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Luxury Hotel in Cancun
#31 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
586 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front, or atleast Ocean view.”
 of 5 bubbles M9798KZravik, 7 Dec 2016 | Read review
“rooms facing ocean and pool are nice”
 of 5 bubbles trevorh477, 3 Dec 2016 | Read review
“Rooms with a sea view are best as I believe rooms facing out on to the road have the noise of a large generator to contend with.”
 of 5 bubbles kmol2016, 2 Dec 2016 | Read review
“the family suite was very nice it had a nice king bed and three bunk-beds”
 of 5 bubbles cesare19692016, 30 Nov 2016 | Read review
“There were rooms with little balconies right over the beach. If we had to do it over again, I would have wanted to stay in one of those.”
 of 5 bubbles jgroce2016, 29 Nov 2016 | Read review
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