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GR Solaris Cancun

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#32 of 182 Hotels in Cancun
Certificate of Excellence
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GR Solaris Cancun
GR Solaris Cancun
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4,425 Reviews from our TripAdvisor Community

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There are newer reviews for GR Solaris Cancun
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Showing 3,686: English reviews
Smithtown, New York
Reviewed 1 week ago

Just got back from a week at Gr. Solaris, Cancun. I rate this resort as very good. Applause to Adan (Zai), Irving (breakfast buffet), Oscar (our Maid), Carlos (RCI members) and all of the bartenders. This resort was clean, well run but in need of some updates. The pools are fantastic. The adult pool is quite and just what we...

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Helpful?
Thank donnalaforgia
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Donnalaforgia: First of all, thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a memorable experience. On the other part, we are glad you liked the services from the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to...

Reviewed 2 weeks ago via mobile

Going back to GR next week and I can't wait. We been going to GR since 2000 and I still get so stoked to go back every time. We been to other all inclusive places in Cancun and other countries but this place is the only one we make sure to visit once a year. Its not as big or...

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Helpful?
Thank Kaloy M
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Traveler: It is such a pleasure to hear that our guests enjoy themselves during their stay, especially when they are repeaters at GR Solaris. Also thank you for your kind words on TripAdvisor; it is always an honor to receive such complementary reviews. See you soon, Welcome! Hoteles Solaris de México, ^P

Powder Springs, Georgia
Reviewed 2 weeks ago

We spent the last 2 days of our weeklong vacation ar this resort and could not have been more disappointed. We were booked on a no smoking floor and got neighbors that were in an overcrowded room and smoking cigars which seeped into our room, slammed doors and were extremely loud into the night. At 10:30 pm after several complaints...

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Helpful?
Thank DLodahl
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear DLodahl: Please accept our apologies for not meeting your expectations; we are grateful for your review; it is one of the best ways to improve our services therefore it helps us know what we are doing right and what we can improve. Regarding to people with food alergies, please feel at home to contact our Guests Service or Maitre...

Acworth, Georgia, United States
Reviewed 2 weeks ago

The staff at this resort try harder than any other resort I have ever experienced. The food was middle of the road. The pizza served poolside was awesome. You can special order any kind you want if you don't see what you like. Every day in the restarants was a different kind of food. There were pleanty of places to...

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Helpful?
1Thank TammyLee h P
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear TammyLee h P: We appreciate for taking the time to write a very detailed review! We are glad you had a blast and enjoyed our facilities and services; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. Regarding the elavator we apologize for the inconveniences, for...

Reviewed 2 weeks ago via mobile

My husband and I visited GR Solaris 10 years ago for our honeymoon, and we decided it was time to go back! We went last week, and it was amazing. The GR Solaris is beautiful and the staff is amazing (shout out to Carlos who is the best!!). The endless options of food were all delicious, and the shows at...

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Helpful?
Thank Caroline C
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Caroline C: First of all, thanks for your time by sharing your experience on TripAdvisor as well as we are very happy to know that your overall experience was good and have felt an exceptional service from all the staff, especially from Carlos. Also regarding the food, our chefs work very hard to offer the most delightful menus, it...

Reviewed 2 weeks ago

8 fellow moms and I took a trip to Cancun to escape for a few days and we had a (mostly) wonderful experience at the GR Solaris. The property and rooms were clean and well kept. The food was ok, nothing to write home about, but just enough. The beverages were delicious and the bar staff very attentive. We had...

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Helpful?
Thank Jessica S
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Jessica S: We are happy your overall experience was good and have felt an exceptional service from all the staff, especially our team entertainment. Regarding Juan Carlos, we will investigate this situation, however we apologize for any inconvenience. By last, we are grateful for the opportunity of having been your host in Cancun and we look forward to see...

Jacksonville, Florida
Reviewed 2 weeks ago via mobile

I'll try to keep this wonderful experience short and to the point. This was a family/friends vacation for 7 days for my 30th bday celebration. I would like to recognize a few special people who made my family and I feel extra special. Vermon Banquet Captain (Dinner), German (Breakfast) Captain, Irving pool attendant, Hernandez Pool side bartender, Edgar bartender, Guadalupe...

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Helpful?
1Thank gsquella
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Gsquella: First of all, Happy Birthday!!! ...also thank you so much for sharing your Solaris experience on TripAdvisor and especially for mentioning those who did their best for your enjoyment. On the other part, we are glad you liked the services from the staff; it is one of the highlights of the Solaris family: to offer an exceptional service...

St. George, Utah
Reviewed 2 weeks ago

I recently had a wedding at the GR Solaris, and it was an AMAZING experience. Magali Patlan the wedding planner went out of her way to ensure we had the best wedding, and we could not have asked for more. The wedding was right on the beach with majestic breathtaking views, which made all the pictures stunning. You could not...

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Helpful?
Thank 21awolfe
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear 21awolfe: First of all, congratulations! Thank you for choosing us for celebrating this special occasion and sharing your experience on Tripadvisor. On the other part, we are glad you liked the services from the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. Also regarding...

Reviewed 3 weeks ago

So I want to start off by how friendly the staff was. All the staff members were very polite and helped up with all our needs. Our room was clean and they upgraded us to the ocean view at a no extra cost because I am a VIP Expedia member. The adult side of the pool with the bar was...

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Helpful?
2Thank Christine K
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Christine K: Thank you for your overall acknowledgments and especially for your remarks regarding the snack bar, we have already informed about your perception to Kitchen department. Please accept our sincerest apologies for not meeting your expectations about our menu. We can assure you that this is not the typical Solaris experience. Sincerely yours: Hoteles Solaris de México, ^P

Reviewed 3 weeks ago via mobile

The Pros are that overall the resort itself is nice. Food is very good, staff very professional, and courteous. The pool area is fun and clean. The cons are that the rooms are older, there were 2 electrical outlets in the room so charging equipment is an issue, the beds are no less than like sleeping on a slab of...

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Helpful?
Thank cyndipgh .
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear cyndipgh: We really appreciate your remarks and acknowledgments on TripAdvisor. We would have liked to have the opportunity to listen to you about your issues and assist you in improving your Solaris experience. Next time please feel free to go with our guest service. However we hope to have the opportunity to welcome you in the future to enhance...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 15,040 - ₹ 24,374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun
Hotel Style:
#26 Spa Hotel in Cancun
#29 Luxury Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Business Hotel in Cancun
#31 On the Beach Hotel in Cancun
#34 Family Hotel in Cancun
#37 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from GR Solaris Cancun staff and other travellers.
394 questions
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4 months ago

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Questions? Get answers from GR Solaris Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view rooms!”
isabellad902, 24 Apr 2017 | Read review
“We upgraded to ocean view and really enjoyed it.”
kdhensley56, 23 Apr 2017 | Read review
“Ask for a double bed, non-smoking, and far away from the elevators. Ocean-view may cost you more.”
SunilR305, 23 Apr 2017 | Read review
“Don't book here.”
979crystalb, 22 Apr 2017 | Read review
“Always ask for Ocean view, that Ocean view is somenthing else,”
sk2flores, 22 Apr 2017 | Read review
5 of 5