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GR Solaris Cancun

4,935 reviews
#35 of 177 Hotels in Cancun
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Traveller (3916)
Pool & Beach (945)
Room & Suite (730)
Overview
  • Excellent52%
  • Very good30%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“marco polo”(826 reviews)
“ocean view”(317 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Reviews (4,935)Write a Review
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1,929
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144
Show reviews that mention
All reviewsmarco poloentertainment staffocean viewtime shareswim up barmagic showadult poollower poolkids clubper devicenightly showsmain poolmexican nightmake reservationspicky eatertimeshare presentationa lot of fun
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1,671 - 1,675 of 4,086 reviews
Reviewed 10 April 2015 via mobile

Great hotel but there are a few kinks. If you want to have any internet access you have to pay for it. They have a limited versus unlimited access, but it's the same thing. The internet is bad all the time and slow. The food...More

2  Thank Cynthia C
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 11 November 2015

We are deeply sorry for have not meet your expectations and we appreciate you for taking the time to share your comments; this helps us know our areas of opportunity so we can provide better services in the future. Regarding the food selection; we always...More

Reviewed 9 April 2015 via mobile

I've been to the GR Solaris 4 times. I haven't been in 2 years (Hawaii 2013 and DR 2014) but we've booked a trip for June 28th for 1 week. I've also been to the Hard Rock CANCUN (when it was cancun palace). While at...More

7  Thank Paragp411l
Reviewed 9 April 2015

The hotel is great and most of the staff is amazing. Sadly the timeshare people ruin our vacations. We were invited to attend a presentation. BAD and terrible decision. The timeshare people don't let go and don't understand when people say I can't afford it....More

2  Thank mari20152015
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 11 November 2015

We are grateful for your honest feedback therefore it helps us to improve our services and achieve an unforgettable vacation for our guests. Please accept our deepest apologies regarding the inappropriate attention by the concierge. We have already informed our General Manager and the department...More

Reviewed 8 April 2015 via mobile

Hey look, you get what you paid for. Room was good. Food was ok to good. Pool would have been good but half of it was closed for re-conditioning. Had too much fun at the swim up bar that's for sure. Beach was good. The...More

Thank Jim P
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 11 November 2015

We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience at TripAdvisor. This helps us know our areas of opportunity so we can provide better services to all of our guests. We apologize for the trouble...More

Reviewed 7 April 2015

We live in Michigan & this is the 3rd year in a row my girlfriend and I have left the winter cold to spend a week at the GR Solaris hotel in Cancun. We have not been disappointed. Excellent food, service, fun events at poolside...More

2  Thank 124Henry007
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 218 - US$ 370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Spa Hotel in Cancun
#28 Family Hotel in Cancun
#29 Business Hotel in Cancun
#31 Luxury Hotel in Cancun
#31 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Romantic Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 218 - US$ 370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Spa Hotel in Cancun
#28 Family Hotel in Cancun
#29 Business Hotel in Cancun
#31 Luxury Hotel in Cancun
#31 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Romantic Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3916)
Pool & Beach (945)
Room & Suite (730)
Dining (342)
Amenities (158)
Family and Play Areas (56)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Yngraf107
22 February 2018|
Answer
Response from SolarisHotels | Property representative |
Dear Yngrag we always have dinner options without reservation but for Marco Polo and Zái you need to do the reservation 24 hrs in advance Best Regards
0
Votes
Google Translation
catherine4812018
20 February 2018|
Answer
Response from SolarisHotels | Property representative |
Hi Catherine: Yes of course!!! Why not??? Everyone is welcome! Regards!
0
Votes
Google Translation
Edith B
19 February 2018|
AnswerShow all 2 answers
Response from SolarisHotels | Property representative |
Hola Edith B we have reusable plastic cups around the pool areas. Best Regards
0
Votes
Google Translation
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Room Tips
"If you want a chair at the main pool, get down there by 7am!"
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"Book early"
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"We had a great oceanview room - stocked refrigerator and attentive housekeeper"
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"1st floor ...frontal ocean view w. hot tub and great access ( 180)"
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