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GR Solaris Cancun

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#28 of 183 Hotels in Cancun
Certificate of Excellence
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GR Solaris Cancun
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4,139 Reviews from our TripAdvisor Community

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Showing 3,470: English reviews
Pittsburgh
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed yesterday NEW

Just came back from a 5 day trip on 12/1/16 at the GR my wife and myself have been to Cancun/Riviera Maya approx 18 times so we have stayed at numerous resorts but first for Solaris. Overall the resort is very nice, beautiful oceanviews and beach, the staff is great and hotel is very clean. The food was mediocre at... More 

Helpful?
Thank vacation125
Farmington, Missouri
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW via mobile

We stayed for 5 days. Upon arrival the first day they said the room I had booked (single king ocean view) was not available that day but we could be moved the next day and were given 2 queen beds with an ocean view. After being there several days we met several others that were in the same predicament. We... More 

Helpful?
Thank aschenavar
College Point, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW

Absolutely amazing. look for Hernandez the pool side bartender he is great at his job. He is super friendly and will make sure you are taken care of. The hotel staff was very friendly and accommodating. Originally I requested an early check in with a king size bed ocean view room. When I arrived the room wasn't ready and I... More 

Helpful?
2 Thank system3311
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear System3311: We are very happy to read that you had such an amazing experience at GR Solaris, it is an honor to read your acknowledgments on TripAdvisor as well as we apologize for the initial inconvenience regarding the room. However we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

After 10 years of loyal patronage they gave 2 girls king bed with a horrible view. We explained that the other 6 girls had ocean view. On the second day we tried again for better room and again were denied.the front desk personnel were very scripted and uncaring. This will be our last stay at GR Solaris. There are too... More 

Helpful?
1 Thank Jane D
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Jane D: We apologize that your stay was not as pleasing as it was supposed to be and we not having met your expectations as few years ago. We regret haven't met your expectations and the perception you got about the service. We listen and care about the experience of our guest, once again we offer you an apology... More 

Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

After choosing the resort 9 out of 10 years, this has been the worst! 2 in our party could not get a decent room, even after repeated request. All that was requested was two double beds that did not look at the next door hotel. Everyone else in the party received ocean view, two double beds. After 9 years, we... More 

Helpful?
1 Thank radi79
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear radi79: We apologize that your stay was not as pleasing as it was supposed to be and we not having met your expectations as few years ago. We regret haven't met your expectations and the perception you got about the service. We listen and care about the experience of our guest, once again we offer you an apology for... More 

New Windsor, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Our family have enjoyed our visits to this property. We travel alot and though this property my not match the standards of many of the resorts we have stayed in, the staff is unbeatable. Everyone is always pleasant and so helpful. Dolly and Omar were the first two whose charming personalities and willingness to ensure we were having a good... More 

Helpful?
1 Thank Dawn C
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Dawn C: Thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a nice staying, it is an honor to read how our staff members did everything in their hands to assure you a memorable experience. Also thank you for the opportunity of having been your host... More 

Tallinn, Estonia
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 days ago NEW

we have the room with jacuzzi and balcony and this is totally worth for extra many.the food was great and very diverse.The bar had a variety of cocktails.We like the evening shows and themenights. the hotel is directly on the shore of the sea of ​​light blue .you can get by the bus everiwhere and its cost only 10,50 peesos.This... More 

Helpful?
Thank eakalev
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Eakalev: Thank you for your review on TripAdvisor, we are happy to read that you had an amazing vacation at GR Solaris. On the other hand, we are pleased to read that our food and overall facilities were of your liking. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

This hotel gives me double feeling,it dissapointed me initially. First, the food is bad at the buffet,It's too salty,doesn't have any flavor, and lack of variety.But in the restaurants it's better. I really liked the sandwitches and coffee at the Deli cafe.Second,you have to make reservation every day to the restaurant at 4:30 by walking there. If you do it... More 

Helpful?
Thank MaxOlivia
Stockholm, Sweden
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

Not a high standard but great for the price in general. Good for a trip with your family and friends. All the staffs were very nice. Food was not very good but not too bad. But if you like beef, you might not be satisfied with dry meat. Chicken dishes were good. All coffees served in every restaurant there were... More 

Helpful?
Thank ktraveler98690
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Ktraveler98690: First of all, thank you for pointing out about our food, we will informed to Kitchen Department about this detail. On the other hand, we are happy to read that you had an overall nice experience and especially that you liked the quality of service given by our valuable staff. Thank you for your review and we hope... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

My wife and I wanted to get away for our anniversary. We've never been to Cancun so decided that would be our destination. Our stay at GR Solaris was great. Eric, the guy who cleaned our room was very helpful and always made sure we had everything we needed. Our ocean view room was great, we especially enjoyed the hot... More 

Review collected in partnership with this hotel

Helpful?
1 Thank jhunter365
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Jhunter365: We are so happy to know that your first trip to Cancun was full of unforgettable memories thanks to GR Solaris Hotel. Also we appreciate your time by sharing your experience on TripAdvisor as well as for the opportunity of having been your host during your vacations in Cancun. By last, we look forward to welcoming you back... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 14,592 - ₹ 28,365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun
Hotel Style:
#22 Spa Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#30 Business Hotel in Cancun
#34 Family Hotel in Cancun
#37 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from GR Solaris Cancun staff and other travellers.
316 questions
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Questions? Get answers from GR Solaris Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A/C units can be noisy ours was, room 8756”
 of 5 bubbles vacation125, 4 Dec 2016 | Read review
“Good question!”
 of 5 bubbles radi79, 1 Dec 2016 | Read review
“the best is roome with jacuzzi”
 of 5 bubbles eakalev, 30 Nov 2016 | Read review
“Love the Panoramic Rooms (costs more but worth the view)”
 of 5 bubbles Fire19, 27 Nov 2016 | Read review
“If your looking for an amazing ocean view ask for the 7th floor”
 of 5 bubbles pay2n34, 26 Nov 2016 | Read review
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