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Hotel Riu Palace Las Americas

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Boulevard Kukulcan, Km 8.5, Manzana 50 Lote 4, Zona Hotelera, Cancun 77500 Mexico
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Las Americas
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
The Adults Only & 24 H All Inclusive Hotel Riu Palace Las Americas opens all year round and is located right on the beautiful beach of Cancún, in the Corazone area which is the modern hotel zone with American-style shopping centers, restaurants, nightclubs. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (20 km) and Cancun (10 km) and invites you to explore the area. The hotel has 372 cozily furnished rooms with free Wi-Fi and offers modern amenities. Relax in our spa, or get in shape at the gym. 3 outdoor pools. Day and evening entertainment, as well as our Pacha Discotheque at neighboring Hotel Riu Cancun. For lovers of gastronomy, we offer live cooking stations at our main buffet restaurant, Japanese, Italian, Mexican, Fusion restaurant and Steakhouse, as well as 6 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Car hire
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Bay View
Languages Spoken
Spanish
Hotel links
Special Offer:Receive 500 free points

Location

Full view
84Good for walkers
Grade: 84 out of 100
23Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
3210Reviews1070Q+A100Room tips
Traveller rating
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Popular mentions
Lostandhungry wrote a review 17 Oct
Quincy, Illinois286 contributions44 helpful votes
40th Anniversary vacation. We loved this place the service through out the hotels was great. We enjoyed the restaurants and each has o=its own attraction. We usually hung out at the pool,that was quieter. We took many great naps by the pool. We liked the attention the maid was super. A good price and value.
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Date of stay: October 2021Trip type: Travelled as a couple
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Shivakar S wrote a review 13 Oct
Montreal, Canada1 contribution1 helpful vote
The entertainment staff at Hotel Riu Palace Las Americas were amazing! They made the experience so much more enjoyable by providing great activities, and building connections. Huge thanks to Angie, Ashanty, Karla, Tavo, Carlos, Francesca and Gabriella for making the trip such a memorable experience.
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Date of stay: September 2021
Rooms
Location
Service
1 Helpful vote
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Road236482 wrote a review 13 Oct
1 contribution
We were extremely disappointed in this resort and will not return to it. We have stayed at several resorts in the Cancun area over the past several years and have always been very happy with the accommodations. This was not the case for Riu. Upon arriving, the lady that checked us in could not stop complaining about how she was ready to go home. We were then charged a fee for seaweed clean up which we have never been charged at any of the resorts. Once we got to our room, we were already thinking that this place was a mistake. The pillows on the bed smelled like mildew and the room itself just did not look clean. The second day we started noticing that the couch smelled like mildew as well and we asked to change rooms. They did change our room but the maid service was not great. They did not ever really clean the bathroom countertop or faucets the entire time we were there. The bed was never fully made and it just never looked very clean. Luckily I had packed sanitizing wipes so that I could wipe everything down. As far as the service, it was lacking. The other resorts that we have stayed at have really gone above and beyond. At Riu, it was difficult to get someone to wait on you and once you did, they did not appear to be very happy to be there at all. The mask police were everywhere inside the resort. They would yell at you or hold their little mask signs. At night it was difficult to sleep because the entertainment area is right there will all the rooms so you would hear loud music/karaoke until at least midnight and then you could hear everything go on in the halls. If you did choose o stay up later, once it turned midnight they would ask you to leave the common areas. It was like we had a curfew. Some of the food was good but the seafood was not. We went to the Steak restaurant one night and my husband had surf and turf and his shrimp was rubbery. I had the salmon and only took a couple of bites because it just did not taste right. Usually when we go to Mexico, we don't want to leave but staying at this resort, we were ready to leave. When we were checking out we were told there were additional charges that we needed to pay. You are supposed to have free wifi and they give you a code when you check in. Apparently, the code is only good for 1 guest and any other guest staying in that room that connects to the wifi is charged per day. I could go on but basically it was just an unpleasant experience and we will not return to Riu. Hope others have a better experience.
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Date of stay: October 2021
Value
Service
Sleep Quality
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Las Americas
Responded yesterday
Dear Guest, Thank you for staying with us and providing us this valuable feedback Our goal is to provide wonderful memories, and we sincerely apologize that we were unable to provide you with the exceptional stay you have come to expect from our hotel. Certainly, it is never our intent to have a guest leave and feel unsatisfied with the stay, and apologize for any inconvenience. We can assure you this is not the norm as we pride ourselves in maintaining high standards. For this reason, we take these matters very seriously, and your opinion is important to us. Please know that your comments are being addressed with our team and in case our standards have not been fulfilled at some point, additional steps will be taken to ensure we are doing all we can to serve our guests. To end, we take COVID-19 very seriously and apologize if you felt our rules and safety precautions were enforced to much during your stay, but we hope you can understand that the security of our guests and employees is our number one priority. We would wish another opportunity to better serve you on a return visit. We would like to re-earn your trust, and know we can. Kind regards Hotel Riu Palace Las Americas Online Reputation Manager
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Dan C. wrote a review 13 Oct
1 contribution
My first time traveling to Cancun is definitely a memorable one. Stepping in for the first time I must say the fixtures and interior is impressive. I love how it is very clean and the staff are very nice and always willing to help. I would like to give a shout out to Franccesca for the recommendations on where the parties are at. She’s a professional and has a great personality. I will come back next year. Thank for the great memories.
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Date of stay: September 2021Trip type: Travelled with friends
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Tracy V wrote a review 13 Oct
1 contribution
RIU was nice and accommodating, but the only reason I would come back to the hotel is for the Entertainment Crew (especially Francesca). All of the activities (dancing, music, volleyball, step aerobics, water aerobics etc) were amazing! I’ve never spent sunup to sundown at the pool on vacation, but this trip I would not dare to leave the action. I came to RIU as a party of 2, and I feel like I left with a ton of new friends. If you’re looking for a place to relax and have fun - look no further! I’ll be back…
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Date of stay: September 2021Trip type: Travelled with friends
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PRICE RANGE
US$192 - US$436 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace cancun, cancun riu palace, riu las americas cancun, hotel riu palace las americas cancun, riu palace las americas hotel, las americas cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
372
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Frequently Asked Questions about Hotel Riu Palace Las Americas
Which popular attractions are close to Hotel Riu Palace Las Americas?
Nearby attractions include Plaza la Fiesta (0.4 km), Playa Linda (0.2 km), and Galeria Balance Cancun (0.3 km).
What are some of the property amenities at Hotel Riu Palace Las Americas?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Las Americas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Las Americas?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Las Americas?
Conveniently located restaurants include Casa Tequila, Chedraui Selecto, and Calypso´s Mexican Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Las Americas?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel Riu Palace Las Americas?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Las Americas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Riu Palace Las Americas?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.7 km) and Scorpion’s Temple (3.3 km).
Does Hotel Riu Palace Las Americas have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Las Americas accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.