We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hotel Riu Cancun

Show Prices
#26 of 181 Hotels in Cancun
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
Expert photos
Hotel Riu Cancun
Hotel Riu Cancun
Panoramas (18)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

9,235 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Riu Cancun
See the most recent reviews
Showing 6,283: English reviews
4voyageuse
Reviewed 8 October 2008

We booked 2 rooms all-inclusive at the Riu Cancun Sept. 15-21 through Amex. The stay was overall enjoyable. The hotel premisses are well depicted in the travelers' pictures. It is very clean, both in common areas and in the rooms. We were told it was only 5 years old but we are wondering if this is true, because it looks...

 Report
Helpful?
6Thank 4voyageuse
mallen57
Reviewed 8 October 2008

Booked this hotel based on previous reviews and the fact that it is advertised by the Tour Operator as - 'beachfront living at its best', 'classy' and 'breathtaking'. This certainly is not the case. If you want either of the above stay next door at the RIU Palace Las Americas. Stay at the Riu Cancun if you want: - A...

 Report
Helpful?
3Thank mallen57
port talbot
Reviewed 5 October 2008

Just returned from the Riu Cancun(21\09\2008-01\10\2008).18 of us in the group,including some children.We went for my daughters wedding.Travelled with Thomson,long flight but worth it.Hotel was great,heard stories on tripadvisor,but speak as you find,and I found it great!!!.Room was large and clean,maid service was good.Pools were clean,stayed away from swim up bar,for obvious reasons.Spent most time around quiet pool,and hot tub.Cleaners...

 Report
Helpful?
10Thank scall9
vancouver
Reviewed 3 October 2008

This is definitely NOT a 5 star property! 2-3 stars, maybe! Our room was dated, dingy, and depressing. The dark blue furniture was new in the '70's ... and the bedding was old, thin, and pilled. The power was intermittent - often went out for and hour or two, and then came on, leaving people stuck in their rooms without...

 Report
Helpful?
7Thank VancouverWestwind
Luton
Reviewed 2 October 2008

After reading the reviews of this hotel on here we were so looking forward to our holiday. However this hotel was very disappointing, and is not a 5 star by any means. Our room was dated dull and dingy, our air conditioning didn’t work and “rattled” continuously. After 2 days we asked for it to be fixed, we were told...

 Report
Helpful?
6Thank vix504972
wassenaar
Reviewed 1 October 2008

I was hit by a large beach parasol just above my right eye as precautions hadn't been take with a hurricane in the area. Hotel doctor said I needed to go to the hospital but then all help from the hotel stopped. The care at the hospital was very good but the bill, including a head scan, due to a...

 Report
Helpful?
2Thank fluffy123Wassenaar
Cambridge
Reviewed 1 October 2008

Riu Cancun Hotel -14 September to 28th September 2008 Before I start, I would like to confirm at the outset that I had a good holiday! I didn’t spend all that money and fly all that way to have a crap time, but by some of my comments below you might think that I didn’t enjoy the holiday and I’m...

 Report
Helpful?
8Thank rickmr61
Leicester
Reviewed 28 September 2008

The hotel is very clean as they have an army of cleaners on hand all day. The staff are very welcoming and can not do enough for you, they will bend over backwards to help with all your needs. This is my third year at this hotel and can not get enough, i will be going back next year. This...

 Report
Helpful?
3Thank berni1468
Edmond , Oklahoma
Reviewed 28 September 2008

This was my first time to Mexico and was a great experience. Me and my boyfriend went September 1st-6th. We stayed at Rui Cancun and really enjoyed it. They have so much to do that you would never have to leave the resort. It was really clean and the service was great. The resort was beautiful and breath taking. Remember...

 Report
Helpful?
3Thank ILoveMexico0
Swansea
Reviewed 26 September 2008

i couldn't agree more with Hockeygod the previous review! spot on!! we stayed 2 weeks 7-21st sept 08 hotel was fab best we have ever stayed in but we did have things stolen from our hotel room by a member of staff who is still working there as they cant proove it- my advice is keep everything valuable, money (jewellery...

 Report
Helpful?
4Thank ChocolateBrownie_8

10,102 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (9690)
Viewed
Pool/Beach Area (1864)
Viewed
Hotel & Grounds (1981)
Viewed
Dining (551)
Viewed
Room/Suite (919)
Viewed
Bathroom (70)
Viewed
View from Room (732)
Viewed
Business Centre/Function Rooms (56)
Viewed
Family/Play Areas (82)
Viewed
0:16
Videos (15)
Viewed
Other (3420)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (398)
Viewed
Aerial Photography (43)
Viewed
Amenities (22)
Viewed
Beach (18)
Viewed
Family Junior Suite Ocean View (45)
Viewed
Pool (10)
Viewed
Premium Corner Suite Ocean View (56)
Viewed
Dining (52)
Viewed
Standard 3 Beds (42)
Viewed
Standard Tower Ocean View (41)
Viewed
The Hotel (44)
Viewed
Volleyball Pool (13)
Viewed
Wet'n Drinking Pool (12)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (1)
Viewed
Dining (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
2.8 km away
Hotel Riu Caribe
Hotel Riu Caribe
#43 of 181 in Cancun
6,969 reviews
0.2 km away
Hotel Riu Palace Las Americas
2.6 km away
Hotel Riu Palace Peninsula
Show Prices
Show Prices
Show Prices
0.4 km away
Dreams Sands Cancun Resort & Spa
5.6 km away
Sandos Cancun Luxury Resort
6.2 km away
CasaMagna Marriott Cancun Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Internet
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 15,839 - ₹ 28,105 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com and Priceline so you can book your Hotel Riu Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#24 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#26 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
735 questions
Ask a question

See all questions (735)

Questions? Get answers from Hotel Riu Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are disabled or have walking difficulty get a room near the lifts”
 of 5 bubbles titoStaffordshire, 8 Dec 2016 | Read review
“I was in the 10th floor and it was quiet no problem at all.”
 of 5 bubbles gabrielaliza, 6 Dec 2016 | Read review
“The rooms on the east side are quieter also try to get a 5th floor or higher”
 of 5 bubbles snowbound764, 4 Dec 2016 | Read review
“Avoid 13th floor - obstructed view”
 of 5 bubbles , 2 Dec 2016 | Read review
“Choose an ocean view room...its worth it!”
 of 5 bubbles TheMrs82, 1 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay