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Hotel Riu Cancun

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#28 of 182 Hotels in Cancun
Certificate of Excellence
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9,352 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Cancun
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Showing 6,349: English reviews
Urbandale, Iowa
Reviewed 1 week ago NEWvia mobile

We stayed here for 6 nights and found the resort to be perfectly comfortable. It wasn't the best we've stayed in but for the price we had nothing to complain about! Other people have commented on the decor and sure, its nothing to write home about but how much time does one really spend examining these things on vacation? I...

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Helpful?
2Thank Jamie M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

New York
Reviewed 1 week ago NEW

My first Riu experience was the Riu Las Americas in Cancun Mexico. Since that time i have been hooked on the Riu. I have tried The Peninsula, Las Americas and now the Riu Cancun. Out of the three, this hotel was the most disappointing. I am sorry i booked it. After staying at the other two, this hotel is like...

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2Thank PDDdiva
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. We are sorry to hear...

Reviewed 1 week ago NEW

I was blow away by the Riu Cancun. First of all, I have never stayed in an all-inclusive resort, so after reading some negative reviews, I was worried. However, I feel like this hotel goes above and beyond. All rooms have an ocean view. We stayed on the 2nd floor, and it was a clean room with a great view....

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1Thank Haley H
Saskatoon, Canada
Reviewed 1 week ago NEW

Our stay at the Riu Cancun was a lovely experience. We are Canadian and travelled with another couple. We were lucky enough to have rooms on the 14th floor, right next door to each other. (Thank you to the Registration fellow who arranged that for us!) The view was tremendous, the room was very up to date and kept extremely...

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Thank bevans2017
Reviewed 1 week ago

This Vacation was for my Best friends Birthday. there were a lot of things that could have been better and some things that were lacking. First of all is that they claim to be All-Inclusive but we were told we had to pay for internet in our rooms upon arrival. If you wanted free internet we would have to sit...

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Helpful?
3Thank Katheryn S
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. Regarding your comments about the room facilities and amenities,...

Reviewed 1 week ago via mobile

Amazing place want to go back. Had a lovey time, plenty to do in and around the hotel. Close to the night life and it's only a bus ride to the shopping centre called Liverpool. Don't read the reviews some people make place worst than what they are this was definitely the best hotel in mexico

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5Thank Louise D
Vancouver, Canada
Reviewed 1 week ago

We booked through a travel agent about 4 months in advanced. We had booked with Sunwing Vacations for 8 days and 7 nights. This was good we got to put in special requests and we were able to research excursions well ahead of time. We decided on Riu Cancun as it had many good things about it and the price...

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10Thank Jespirit2
Toronto, Canada
Reviewed 1 week ago

I travelled to the Riu for New Years this past week and overall, had a good experience. With that being said, some things were disappointing and spoiled my experience a little. Rooms: The rooms were nice, clean and spacious. The beds and pillows were extremely comfy and the bathroom was very nice as well. We had an ocean view room...

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4Thank biancs2017
Edmonton, Canada
Reviewed 1 week ago via mobile

Spent New Year's Eve and the following week at the Riu Cancun. Enjoyed ourselves very much. Great beach, very good food and service. Safe area to walk or take the bus. Would recommend for families and,or young adults. I would try the Palace next door or the Riu Palace Peninsula for a slightly different and quieter experience, if the price...

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4Thank McKahl
Reviewed 1 week ago via mobile

Had a blast at the Riu Cancun this past NYE, I would highly recommend the Riu Cancun. Great pools, beach, rooms and friendly staff. Location was close to clubs and other activities. Partied at the Mandala Beach Club from 3-8am! Oh my! thank god it was only 8 minutes walking from the hotel. Met great people from all over the...

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1Thank Arthur W

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 17,203 - ₹ 31,675 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Reservation Options:
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#22 Spa Hotel in Cancun
#24 Romantic Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
781 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best rooms are in the separate building with 6 floors as it is close to everything and quieter”
 of 5 bubbles 176jaredr, 16 Jan 2017 | Read review
“Ask for a high room you get the best views of the beach”
 of 5 bubbles debbiehaines123, 16 Jan 2017 | Read review
“2nd floor only has partial sea views but you never have to wait in the queues for the lift.”
 of 5 bubbles z_dubai, 15 Jan 2017 | Read review
“Upper floors had the best ocean view. Best bar is inside lobby”
 of 5 bubbles Creole_10, 11 Jan 2017 | Read review
“Always get an oceanview room. The view is very tranquil”
 of 5 bubbles PDDdiva, 11 Jan 2017 | Read review
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