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Hotel Riu Cancun

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#30 of 182 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Cancun
Hotel Riu Cancun
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9,480 Reviews from our TripAdvisor Community

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Showing 6,428: English reviews
Reviewed yesterday NEWvia mobile

Stayed here for a week in February and can't complain. Our room was located on the 10th floor and we had a great ocean view. The room was a bit small compared to other RIU stays, but we made do. The staff is phenomenal. Both staff and managers continuously asked us how our stay was going. David and Ramon at...

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Helpful?
Thank Ronnie8287
swindon
Reviewed 2 days ago NEWvia mobile

My husband and I have just returned from 10days at Riu Cancun booked through Thomsons. Upon arrival check in was chaotic with a group of people gathered round a desk there was no order and no direction given to rooms. Once we found our room on the 4th floor I went straight back to reception to complain. The room we...

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2Thank skitch
Bournemouth, United Kingdom
Reviewed 2 days ago NEW

We stayed at RIU Cancun for 2 weeks in a standard room 836. We had a partial ocean view room which was fine but we were blocked a little by the annex building and it was a bit noisy from what I assume was the air con or generators. The room was just ok, I found it disappointing compared to...

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3Thank 815RachelB
Lodi, California
Reviewed 3 days ago NEWvia mobile

Place was terrific, service and the staff were some of the nicest people you could meet. Food choices were amazing and hard to complain about unlimited adult beverages. Beach was very nice and clean, not huge but very nice to swim in. The pools were great, clean and what amazed me most was the staff kept mopping and cleaning all...

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4Thank MikeLodi_California
Burke, Virginia
Reviewed 4 days ago NEW

We spent a very enjoyable 21 days at this all-inclusive resort. The service, emails and entertainment was superb. Although the weather was not always sunny and rather windy from time to time we had a very enjoyable stay.

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1Thank Charles S
Reviewed 4 days ago NEWvia mobile

I have previously stayed at RIU hotels in other countries and was happy with the hotels and service I received but after my experience at RIU cancun I will never again be staying in any RIU hotel. I booked 7 rooms as there were 17 people traveling to Mexico for our wedding. From the get go with the correspondence with...

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4Thank Tina112233
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We are deeply disappointed to find that our team did not turn around...

El Paso, Texas
Reviewed 6 days ago NEWvia mobile

This hotel is definitely the perfect place to stay! Every part of this hotel is clean and beautiful. All staff is warm and welcoming and always eager to serve you. The rooms are very nice and their showers are amazing. Every restaurant in this hotel was delicious. The pools are great! The view is amazing! This place is where you...

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3Thank Dolpriss
Thunder Bay
Reviewed 6 days ago NEW

We travelled for family vacation in February 2017. The weather was fantastic. The hotel clean and bright. The staff friendly, and accommodating. The check in was the best we ever had. Very quick and smooth. The view from hotel room spectacular. The food was good, on par with other all-inclusive resorts. The location was great. Souvenir shopping right across the...

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1Thank Rusty69
St. Paul, Canada
Reviewed 6 days ago NEW

We stayed in room 500 which was very quiet. The hotel staff were awesome. The food was all delicious. Really enjoyed La Carte's as didn't have to have reservations. Just show up earlier for the meals. Shopping is right across the street. There are markets and other stores. The live shows and entertainment was awesome. We would go back in...

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1Thank mlindsay2017
york
Reviewed 6 days ago NEWvia mobile

We are just back from a 10 day holiday and I couldn't of asked for more. The staff were all polite, friendly and couldn't do enough for you. The beach which is right on the resort is beautiful with white sand. It wasn't overly busy but managed to get a sun bed when we required one. People do bag them...

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5Thank jo1924

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 15,996 - ₹ 31,118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Reservation Options:
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#24 Romantic Hotel in Cancun
#28 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
837 questions
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21 days ago

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Questions? Get answers from Hotel Riu Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is built, most of the rooms have an ocean view.”
 of 5 bubbles charlessI4570VJ, 16 Feb 2017 | Read review
“We stayed on 5th floor. Room 500. Good oceanview.”
 of 5 bubbles mlindsay2017, 14 Feb 2017 | Read review
“Request ocean view but check to insure the terrace glass is clean when u check in. Complaints did nothing to resolve.”
 of 5 bubbles gclermont, 14 Feb 2017 | Read review
“ocean view is the only option”
 of 5 bubbles JeffkVancouver, 13 Feb 2017 | Read review
“Lower rooms so not reliant on the lifts”
 of 5 bubbles tonyf579, 13 Feb 2017 | Read review
5 of 5