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Paradisus Cancun

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#20 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,384 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,252: English reviews
Bronx, New York
Reviewed 13 October 2016 via mobile

I'm waaaaay late with this review. Actually stayed at Paradisus a year ago (Oct. 2015) to celebrate my mother's birthday. This was my 5th stay at Paradisus Cancun within a two year period... Can you tell I love this place? We stayed in the royal service section, which is always worth the extra $$$. And as usual I requested Sergio...

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Thank cooki76
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear cooki76 Thanks for letting us be part of your best experiences and for sharing your comments with the travel community. For the entire team of Paradisus Cancún Resort, is very motivating each of your comments, all staff constantly makes every effort to provide the best service in order to make you feel at home. It's really satisfying to know...

Reviewed 13 October 2016 via mobile

Holy crap it's muggy in Cancun. Got to the hotel about 8:00pm and had a very quick and smooth check-in. Had a lagoon view jr. suite. A little small but great view and nice balcony. BRING A POWER STRIP IF YOU HAVE ELECTRONICS, not near enough outlets. Went to Naos buffet. It was good although my son didn't find too...

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1Thank Brian B
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Brian B It is a pleasure to express our gratitude for your kind preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay We are very pleased to know that you had a very nice experience in our facilities and the service provided by...

Atlanta, GA
Reviewed 12 October 2016

We visited the Paradisus Cancun from Sept 23-30th. We loved our visit! The hotel is beautiful. The staff is amazing. We stayed in an ocean view family concierge with 2 full beds. We have never shared a room with our 8 yr old, since she was born we have always stayed in a condo or a hotel with separate bedroom,...

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1Thank avery99
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear avery99 I want to thank you for sharing with us your most recent experience in the mexican caribean. Its an honor for us know that the time you spent here became in amazing memories in company of your family and we feel happy to be part of this. We hope that in the future you can give us the...

Midland, Texas
Reviewed 12 October 2016

We recently stayed at Paradisus Cancun where my son and daughter-in-law were married. Their services for the wedding package were very nice and well provided. The resort is very large-I think they said there were 1800 people there-and has many places to eat and drink. It's like being on a cruise ship. There are many reviews for this resort and...

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1Thank RW_PW2013
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear RW_PW2013 I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún. All our team is always looking for the improvement of all our services, we have a strong commitment to make you feel as in home and enjoy all the wonders that the Mexican Caribbean has to offer. We...

Minneapolis, Minnesota
Reviewed 12 October 2016

I stayed at Paradisus for 5 nights, 6 days. I arrived at noon so during the check in process, I asked if I could get a room earlier than 3pm and also if I could upgrade to an ocean view. There were no ocean views available I was told but they did give me a room in the Royal Service...

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1Thank technoladyjodi
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear technoladyjodi I want to extend you my warmest gratitude for sharing with us the wonderful moments that you lived in your recent vacations in Paradisus Cancun. We are proud to know that our team meets the objective of providing the best to you and your loved ones, be assured that your comments will send to the people who you...

Reviewed 12 October 2016

This was our first time in Cancun! So glad we stayed at the Paradisus! This resort is Beautiful and very clean! Everyone is so nice and helpful! One of our best meals was at the Market Grill! Our servers were awesome! Alfredo, Jamie, Melvin, Ana and head waiter Sonia!! They took the time to explain everything to us and because...

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Helpful?
Thank Kelly M
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Kelly M I want to thank you for taking the time to share with the traveling community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. As you mentioned our team will always be with the greater willingness to help you, they are perfectly able...

Reviewed 12 October 2016

El hotel es excelente, la atencion que te brindan es maravillosa desde el momento en que ingresas. La habitacion es excelente, incluso tuvieron un detalle de bienvenida, con globos y serpentinas pues mi hija se encontraba de cumpleaños. El hotel cuenta con todas las comodidades y puedo dar fe de la honradez del personal de mucamas, piramide 2, hab 2303....

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1Thank Andre I
Ricardo R, Gerente at Paradisus Cancun, responded to this review
Google Translation

Apreciable Andre I Gracias por compartir tan detallada reseña de nuestro hotel. Nos alegra mucho saber que pudimos estar a...

DALLAS, TEXAS
Reviewed 11 October 2016

Well this resort is listed as a luxury resort and I really don't agree. If you are American and used to staying at luxury resorts I would move on. There were some good things about our stay, but also bad. The main problem we experienced is the lack of air conditioning. IT IS SUPER HOT! Our room would get to...

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2Thank RICKDallas
Kingman, Arizona
Reviewed 11 October 2016

The amenities were wonderful. The staff were always willing to help. I cannot express how much the staff improved our stay. They were always helpful and wanted to help any way they could and always with a smile on their face. They made u feel so welcomed!! Thank you The staff should be praised at the job they do

Review collected in partnership with Meliá Hotels International
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Thank matthewbV7864DP
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear matthewbV7864DP Thank you for sharing with us your comments. It is for us an honor to be your hosts during honeymoon in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank you on behalf of all members of...

Reviewed 11 October 2016

This is probably the best hotel I have ever stayed at. The hotel and grounds were beautiful. The pools were amazing. Their beach is one of the better ones I saw compared to the hotels around us in the fact it was larger than most. We went during a slower season so there were always chairs or bali beds available...

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Thank Leisha C
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Leisha C Thanks for choosing us as your host hotel and for sharing with us your comments. It fills us with happiness to know that we could be at the level of your expectations and know the efforts of all who work here it's recognized with good reviews and recommending our hotel. I want to extend my most cordial...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 23,663 - ₹ 41,762 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Top resorts Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Luxury Hotel in Cancun
#20 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
733 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms either view the ocean or the lagoon. Ocean is preferable, though.”
 of 5 bubbles artp52, 23 Feb 2017 | Read review
“upgrade to royal service and ask for beach front”
 of 5 bubbles jphillips2017, 22 Feb 2017 | Read review
“Best views would be ocean front”
 of 5 bubbles tobytaylor415, 22 Feb 2017 | Read review
“Pyramid 1 was older rooms”
 of 5 bubbles taniap110, 22 Feb 2017 | Read review
“Avoid rooms in Pyramid 3 if you rest early. Rooms in building 2 are much quieter and also closer to kid zone and kid pool.”
 of 5 bubbles BCtravelerette, 21 Feb 2017 | Read review
5 of 5