We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Paradisus Cancun

Melia.comUS$ 317*
View Deal
#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 496*
US$ 317*
Great Deal
US$ 422*
US$ 422*
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Paradisus Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

8,753 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Paradisus Cancun
See the most recent reviews
Showing 5,495: English reviews
Chicago, Illinois
Reviewed 2 weeks ago

Paradisus Cancun was a beautiful resort! We had an ocean view room w/balcony on the 2nd floor in tower 3 and the location/view was perfect. The entertainment was great and we loved the music on the beach. The resort has a great, spacious layout on the beach. We enjoyed dining at all the different restaurants and the buffet was delicious....

 Report
Helpful?
Thank betsyabby
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear betsyarafael We are proud to know that our team meets the objective of providing the best to you and your loved ones, be assured that your comments will send to the people who you mentioned, because for us there is no greater reward than being recognized for the hard work we do every day. On behalf of all who...

Lighthouse Point, Florida, United States
Reviewed 2 weeks ago

We stayed at Paradisus last July. My husband, My 13 yr old daughter and myself. I had researched a lot hotels that resulted in choosing Paradisus. It seems the newer and more modern hotels are mostly Adult-Only, so our choices were limited. We didnt want to stay at a family resort with a bunch of young kids running around either....

 Report
Helpful?
4Thank HeatherL1674
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear HeatherL1674 The best way to grow and offer better services is by focusing attention on the comments of our guests, which is why I want to thank you for sharing these comments with us. We are sorry that some small details have made your perspective of the hotel change. If at any time you have had the opportunity to...

Oklahoma City, Oklahoma
Reviewed 2 weeks ago

Fav restaurant was ENSO.... Carlos Svaste was our amazingly wonderful server. We were there celebrating my 50th, &he surprised me with a birthday cake! The Royal Service is really worth the money especially because your butler gets ALL your dinner reservations for you. (We stayed the first four nights on the non-Royal side, & couldn't get any decent dining times/reservations.)...

 Report
Helpful?
Thank 67CindyF
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear 67CindyF I want to thank you for taking the time to share with the travel community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. As you mentioned our team will always be with the greater willingness to help you, they are perfectly able to...

Cancun, Mexico
Reviewed 2 weeks ago

The hotel is old, that's why they have a lot of things that they need to improve ASAP. The rooms doesn's have enough electric conections and it's very small, we ate buffet food in pool area, we get sick haha, but ok no problem. On the beach, there's 2 kind of people, normal guests & royal service guest (they paid...

 Report
Helpful?
1Thank Tania D
Ricardo R, Gerente at Paradisus Cancun, responded to this review
Google Translation

Apreciable Tania D Me gustaría iniciar ofreciéndote una disculpa por los inconvenientes que experimentaste en tu mas reciente visita a...

New York City, New York
Reviewed 2 weeks ago via mobile

Checked into the hotel with a family of 8 in rooms 3428/29 ( see attached pictures ). The room I am staying has a broken sofa bed, broken bathroom knob and a warehouse style AC vent. The rooms are dated - I asked the front desk about these issues - And here the interesting facts - they kept presenting me...

 Report
Helpful?
2Thank BurneyNYC
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear BurneyNYC Thank you for sharing these comments with us. I want to tell you that it makes me very sad to know that you have not enjoyed the great benefits our hotel has. I can assure you that every day our team strives to provide the best we have. As shown by our reception team, who as comments, they...

Reviewed 2 weeks ago

Everything about this resort was 5 star. The rooms were clean and spacious. If you don't want to hear live music in the evenings, I would not recommend staying in the main building. The restaurants were all excellent and the food was top notch. There were so many choices at the buffet and the a la carte restaurants were all...

 Report
Helpful?
Thank Cathy C
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Cathy C Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services. Every day our task is seeking improvements and to implement programs that will help us get closer...

San Francisco, California
Reviewed 2 weeks ago

Yes, I am one of those fools who bought a membership for Melia Hotels & Resorts. My experience with Paradisus Hotel is like this: you areprepaying for a service and once you get it ... they give you the minimum and they try to charge you for the minimum of extra for anything. I wanted my cousin to visit us...

 Report
Helpful?
Thank claudia007-2017
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear claudia007-2017 Thank you for sharing these comments. Caught our attention that you think your membership is a kind of scam. As they explained to you at the time of acquiring it, membership to Melia hotels covers the accommodation, the additional charge is for the all inclusive services (in hotels where applicable) This information is clear and precise, and is...

Toronto, Canada
Reviewed 2 weeks ago

So this year my son and I decided to go and stay at the Paradisus Cancun. It was a bit pricier than other resorts but now I know why. The staff are very friendly from the moment you walk through the doors and they are super helpful to accommodate you. There were couple of issues with the safe and the...

 Report
Helpful?
Thank Bebita71
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Bebita71 Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the...

Reviewed 2 weeks ago

This was our second visit to Paradisus Cancun and it was fabulous. Our first visit was not ideal (check-in/check-out and getting what we had paid for) but this visit was exactly how it should be. We did Royal Service (would never come here otherwise), got a newly renovated room with a great view of the waves crashing on the beach....

 Report
Helpful?
Thank Rachel U
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Rachel U For us it is an honor to know that we have been your host in many different occasions, and we are proud that in each and every one of those times, we meet our goal, your total satisfaction. All our team is always looking for the improvement of all our services, we have a strong commitment to...

Leon, Mexico
Reviewed 2 weeks ago

The upgrade Royal Service was the right thing, all the amenities and the service of the people that work there, you feel like in family, it was excellent, you have to go there, it's worth every penny I pay.

 Report
Helpful?
Thank Jesus U
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Jesus U I want to extend you my warmest gratitude for sharing with us the wonderful moments that you lived in your recent vacations in Paradisus Cancun. On behalf of all who work here, I want to convey to you my warmest invitation to return with us in the future to enjoy all the wonders that this paradise has...

7,437 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7170)
Viewed
Pool/Beach Area (1368)
Viewed
Hotel & Grounds (1261)
Viewed
Room/Suite (523)
Viewed
View from Room (364)
Viewed
Dining (623)
Viewed
Family/Play Areas (110)
Viewed
Bathroom (69)
Viewed
Business Centre/Function Rooms (16)
Viewed
0:48
Videos (8)
Viewed
Other (2828)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (226)
Viewed
Amenities (39)
Viewed
Beach (10)
Viewed
Deluxe Ocean View Room (26)
Viewed
Ocean View One Bedroom Suite (22)
Viewed
Pools (25)
Viewed
Red Level Deluxe Ocean View (21)
Viewed
Dining (11)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (14)
Viewed
Dining (3)
Viewed
Pool/Beach Area (3)
Viewed
Other (21)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Cancun hotels
3.6 km away
Beach Palace
Beach Palace
#14 of 182 in Cancun
5,696 reviews
0.3 km away
CasaMagna Marriott Cancun Resort
6.4 km away
Dreams Sands Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
2.0 km away
Iberostar Cancun
Iberostar Cancun
#18 of 182 in Cancun
4,280 reviews
0.7 km away
Hard Rock Hotel Cancun
0.9 km away
Sandos Cancun Luxury Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 19,716 - ₹ 37,298 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prodigios Interactivos SA, Expedia, Travelocity, Orbitz, Hotwire, Hotels.com, TripOnline SA, getaroom.com and HotelQuickly so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
815 questions
Ask a question

See all questions (815)

Questions? Get answers from Paradisus Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms are for members of Club Melia, they arfe not standard rooms but spacious with kitchens and living rooms.”
francon633, 24 Apr 2017 | Read review
“Look for building 2 or 3. A lower floor might be better for room size.”
, 20 Apr 2017 | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 19 Apr 2017 | Read review
“Rooms in the fifth tower have outside jacuzzis and beautiful views. But long walk from center of the hotel.”
jewelz20152016, 19 Apr 2017 | Read review
“A sea-facing room provides the best view!”
Lifestyle100, 19 Apr 2017 | Read review
5 of 5
Melia.com
US$ 317* /night
View Deal
Booking.comUS$ 422
TravelocityUS$ 422
TripAdvisorUS$ 317
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates