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Paradisus Cancun

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#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,742 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,488: English reviews
St. Marys, Canada
Reviewed 11 February 2017

Had an awesome stay at this fabulous resort! Stayed Jan 23 to Jan 30/17. Upgrade to the royal service and ask for Daniel he is amazing. Don't listen to the negative reviews this is a 5 star resort and they treat you like royalty, they go over and above for everything you want and need. Can't wait to go back!!...

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Helpful?
Thank jcspar
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear jcspar On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell you that all the comments you made for us will be taken in consideration to...

Windham, Maine
Reviewed 11 February 2017

The property is gorgeous. Incredible views and easy access to,the pools and beach. The staff was super friendly and hard working. The meals in all of the restaurants were excellent. The excursions staff were knowledgeable and friendly without being pushy. Tons of little things done right add up to a great experience.

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Helpful?
Thank richardy91
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear richardy91 Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Please do not hesitate to come back with us in the future so you can still enjoy the great things we have Cordially Ricardo Reyna Hotel...

Candiac, Quebec
Reviewed 10 February 2017

Very satisfied, excellent stay. The staff.are very pleasant. The hotel is very clean. I would come back no prroblem. There is a biig choice of food at. the buffet. The site is beautiful and well kept.

Review collected in partnership with this hotel
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1Thank claudette_garneau
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear claudette_garneau Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services. Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy...

Dallas, Texas
Reviewed 10 February 2017 via mobile

The Paradisus is a beautiful hotel inside and out and is positioned on an amazing beach. That is where the positives end.  Long check in and out process.  Tons of beach beds left empty ( literally like 90%open) because they charge $120usd while there are no open beach chairs because everyone takes them by 9am.  There is no nightlife.  The...

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Helpful?
1Thank swright_utd
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear swright_utd Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve these...

Raleigh, North Carolina
Reviewed 9 February 2017

We had a fabulous time on our vacation to Paradisus Cancun. Our time spent beach and pool side was made great by Cindy (Guest services at the pool), Manuel, David, Hector (pool wait staff), and Benjamin (activities). Cindy was extremely helpful in making sure we were taken care of. We enjoyed seeing her smiling face each morning when we arrived...

Review collected in partnership with this hotel
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1Thank betha842
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear betha842 Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our customers. Please do not hesitate to come back with us in the future so you can still enjoy the great things we have. Cordially Ricardo Reyna Hotel manager

Brooklyn, New York
Reviewed 9 February 2017

Beautiful hotel. All inclusive. If you have the money you should experience their royal suite package. They treat you like a king and your lady as queen. 10 restaurants. Night club beach party. Enjoy!

Review collected in partnership with Meliá Hotels International
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Thank 999dericka
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Deborah B What joy it gives us to know that the experiences that you lived with us were wonderful. We are happy that you have shared your good comments with other travelers. I also want to thank you on behalf of the entire Paradisus team for recognizing and appreciating everyone's work. We hope that in the future you will...

Cancun, Mexico
Reviewed 9 February 2017

We then attempted to upgrade to royal service, but were informed none were available. We requested another room, but nothing comparable to our booked room was available - so we had to pay for an upgrade - but not royal service. 2nd room had air conditioner problems, and after waiting 8 hours for "repairs" the room was still uncomfortable. And...

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2Thank davejohnsonottawa
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear davejohnsonottawa I want to thank you for have chosen us as your host hotel and for share with us your comments. We regret that the experience that you had at the beginning was not the one that you want, but I'm pretty sure that our quality department make the appropiate follow up to change your experience. They are always...

Reviewed 9 February 2017

I will shortly be visiting the Paradisus Cancun for my second time next week. I had a fantastic time the first trip and am certain my second trip will be just as good. The rooms are gorgeous... I decided to upgrade on my first trip to an ocean-view for the second half and so glad I did! The sunrises over...

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Helpful?
1Thank Lauren D
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear We are happy to know that you're coming back with us to enjoy the great things that we have to offer. We hope that this time we can full fill all your expectations as the last time. Please do not hesitate to contact our guest service department for any aditional help during your stay or for anything that you...

Chicago, Illinois
Reviewed 8 February 2017

Food and Service (except during check-in) is amazing! Great resort --- lots of food and drink options, lots of seating with/without shade around the pool and along the beach area. Rooms are nice although we didn't spend much time indoors. Fuego (one of the restaurants in the all-inclusive package) was great, from the appetizers down to the dessert. The check-in...

Review collected in partnership with Meliá Hotels International
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Thank Kimmee P
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Kimmee P Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Believe me your feedback helps us to be better every day, all comments are sent to those responsible for proper monitoring and to have effective...

Toronto, Ontario
Reviewed 8 February 2017

A beautiful hotel set appropriately off the street. Great ambiance, fantastic atriums, pools, location quality and variety of food and drinks. Staff were fabulous, friendly, helpful. Only complaint was check in was a bit slow.

Review collected in partnership with this hotel
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Thank muddycaptain
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear muddycaptain I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún. For us it is an honor to know that we have been your host in many different occasions, and we are proud that in each and every one of those times, we meet our goal, your total satisfaction....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 20,031 - ₹ 37,664 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
814 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms are for members of Club Melia, they arfe not standard rooms but spacious with kitchens and living rooms.”
francon633, 24 Apr 2017 | Read review
“Look for building 2 or 3. A lower floor might be better for room size.”
, 20 Apr 2017 | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 19 Apr 2017 | Read review
“Rooms in the fifth tower have outside jacuzzis and beautiful views. But long walk from center of the hotel.”
jewelz20152016, 19 Apr 2017 | Read review
“A sea-facing room provides the best view!”
Lifestyle100, 19 Apr 2017 | Read review
5 of 5