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Paradisus Cancun

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#21 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,153 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,095: English reviews
Greeley, Colorado
Reviewed 7 November 2016 via mobile

We loved the beach and the massage and the Mayan pedicure as I refer to it. The water was such a beautiful blue color and the sand so white. Beach side service made for a restful afternoon. Umbrella and lounge furniture available to rent. Free parking if furniture is rented.

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Thank AppleOfHisEye8
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear AppleOfHisEye8 I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún. For us it is an honor to know that we have been your host in many different occasions, and we are proud that in each and every one of those times, we meet our goal, your total satisfaction....

Phoenix, Arizona
Reviewed 6 November 2016

I enjoyed every minute of my stay in this hotel. Amstar transportation was reliable and reasonable.The room was cold enough to feel comfortable and not to be affected by humidity. Not intrusive cleaning personnel. My minibar was refilled every day without hustle. Food was EXCELLENT!!! NAOS buffet never bored me with selection and varieties of meals. The staff really took...

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1Thank koralart
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear koralart I want to thank you for sharing with us your most recent experience in the Mexican Caribbean. It’s an honor for us know that the time you spent here became in amazing memories in company of your family and we feel happy to be part of this. We hope that in the future you can give us the...

Edmonton, Canada
Reviewed 6 November 2016 via mobile

We just returned from staying 14 amazing days at the Paradisus. October 22 to November 5th. I planned a surprise 2nd 29th birthday for my wife with 10 other friends and family. The majority of our group stayed in the Royal Service section and for those that did not they regretted it :( ! The only way to stay is...

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Thank Wade D
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Wade D Thanks for such share detailed review of our hotel. We are very happy to know that we could live up to the expectations you had of us because this is our provincial mission, the total satisfaction of all our guests. I want to thank especially to highlight the good work and performance of our employees who have...

Ashland, Oregon
Reviewed 6 November 2016

Not only was the hotel gorgeous with wonderful restaurants and gracious staff, but the nightly entertainment was superb! As a dancer myself, I had a great time enjoying and connecting with the entertainers. I was impressed with their creativity, their choreographies and their costuming...they had their audiences enthralled. And it was great fun dancing Salsa and Bachata with them by...

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2Thank Deonesea
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Deonesea Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our...

Reviewed 5 November 2016 via mobile

My husband and I recently visited Paradisus Cancun from October 27th to November 3rd for our anniversary and my husbands birthday. We had a great trip overall. With any resort there is always ups and downs but overall we had a great time. Any problems that we came across our amazing Butler Cesar and his manager Lazaro were always willing...

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Thank Katie H
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Katie H Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done...

Reviewed 4 November 2016 via mobile

We had an amazing time. First we love Gaude cio in restaurant Naos. It's the buffet. It was so nice to see him again! We didn't schedule any dinners. We enjoy the buffet for breakfast and dinner. Lunch we go to the taco place. Or eat by the pool. I honestly don't have anything bad to say about the general...

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2Thank Annie T
Ricardo R, Gerente at Paradisus Cancun, responded to this review

DearAnnie T I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún. For us it is an honor to know that we have been your host and we are proud to meet our goal, your total satisfaction. All our team is always looking for the improvement of all our services,...

Raleigh, North Carolina
Reviewed 4 November 2016 via mobile

Okay, here is the good, the bad and the ugly... First, the good. We chose the Family Concierge package and really liked it. Our concierge, Gloria, was amazing. When we were brought to our ocean view room from which the ocean could barely be seen, she immediately located another room us. Gloria made our restaurant reservations and each evening had...

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Thank mjbernatz
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear mjbernatz Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve these...

Montgomery, New York
Reviewed 3 November 2016

Rooms are so clean you could sleep on the floor. Beds were so comfortable. Staff was awesome. The pool and bar side area are very clean and the staff outdoors are very attentive to our needs and desires.

Review collected in partnership with Meliá Hotels International
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Thank garyrC2925VQ
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear garyrC2925VQ I want to extend you my warmest gratitude for sharing with us the wonderful moments that you lived in your recent vacations in Paradisus Cancun. On behalf of all who work here, I want to convey to you my warmest invitation to return with us in the future to enjoy all the wonders that this paradise has to...

New Castle, Delaware
Reviewed 3 November 2016

This was our first stay at the hotel and it did not disappoint. I read a lot of reviews; some good and some not so good. Let me tell you: I was impressed! The service was phenomenal. The check in process was a breeze. We arrived around 9am. Check in time wasn't until 4pm but both of our rooms were...

Review collected in partnership with Meliá Hotels International
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Thank 235shanitaj
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear 235shanitaj We are more than happy to know our members are enjoying the greatest facilities that our resort has to offer. And I would like to take this chance to thank you for sharing with us these lasts experiences at Paradisus Cancún. Believe me your feedback helps us to be better every day, all comments are sent to those...

Reviewed 3 November 2016 via mobile

The service is excellent, the beach is clean the pool and facilities are very nice, excellent place for families, easy access to comercial area and excursions. Beds are excellent and clean. The restaurants are very good, Tempo is the best. The nights shows are excellent and the price is good in comparison with Cozumel

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Thank ROSA I R
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear ROSA I R I want to thank you for sharing with us your most recent experience in the Mexican Caribbean. It’s an honor for us know that the time you spent here became in amazing memories in company of your family and we feel happy to be part of this. We hope that in the future you can give...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 25,872 - ₹ 43,621 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Prodigios Interactivos SA, Hotels.com, Expedia, Travelocity and Jetsetter so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
659 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the top floor are better because the walls are very thin and you can hear the music blasting if you're at the bottom”
 of 5 bubbles nsantini2017, 16 Jan 2017 | Read review
“Royal Service is a must.”
 of 5 bubbles sandim760, 14 Jan 2017 | Read review
“The showers are fantastic! We had room 4216 and it was great. Could hear the music from the spa in the mornings, very calming. ”
 of 5 bubbles N8803AVsarahs, 14 Jan 2017 | Read review
“Lowers better, facing ocean and pool. ”
 of 5 bubbles bernardbT8527WS, 13 Jan 2017 | Read review
“Hotel faces ocean so majority of rooms are ocean view!!”
 of 5 bubbles Hadeed2014, 12 Jan 2017 | Read review
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