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Paradisus Cancun

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Traveller (8589)
Pool & Beach (1867)
Room & Suite (1241)
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Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“market grill”(782 reviews)
“royal service”(1,457 reviews)
“mole”(615 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,350)
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Traveller rating
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1,599
617
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4,002
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171 - 175 of 6,561 reviews
Reviewed 10 March 2018

Been to Mexico every year for the past 5+ years for daughter's school break. First time at Paradisus. The beach was beautiful, less windy than the Hyatt Ziva, however that is about it. Room smelled like smoke and had no hot water. Moved rooms, it...More

2  Thank Marsha G
Response from Jair P, Gerente at Paradisus CancunResponded 4 weeks ago

Dear Marsha G Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of...More

Reviewed 10 March 2018

Where to start, the food was phenomenal! I'm surrounded by some of the best sushi places at home but I would say the sushi I ate at Paradisus was up there with the best sushi and sashimi I've ever eaten. The seafood and tacos were...More

1  Thank 1LiviaC1
Response from Jair P, Gerente at Paradisus CancunResponded 11 March 2018

Dear oacannon821 For us your comments are great joy, through this platform, we can know that our team is on the right path in the pursuit of perfection. That is why we thank you for the comments you have left us, I can assure you...More

Reviewed 9 March 2018

A few days ago I visited for the first time Cancun, Mexico. I stayed at Paradisus Cancun, the gorgeous and Magical Paradisus Cancun!! I will never forget that experience. The Hotel is amazing, the staff is awesome, so nice and so attentive!! the center of...More

Thank Angie D
Response from Jair P, Gerente at Paradisus CancunResponded 10 March 2018

Dear Angie D We are happy to have met your expectations. We know that our work is good when it is recognized in the way you have done it For this and much more I want to thank you for taking the time to share...More

Reviewed 9 March 2018

This was our Second trip to the Paradisus Resort and the experience was very memorable, From the time that the shuttle picked us up at the airport to take us to the Resort until the time we left we were treated with the utmost respect...More

2  Thank Gloria M
Response from Jair P, Gerente at Paradisus CancunResponded 10 March 2018

Dear Gloria M I would like to start by thanking you for the good comments you have made us through TA. We are happy to have fulfilled our sole objective, your total satisfaction. We hope that in the future you will give us the opportunity...More

Reviewed 9 March 2018

We preferred an Adults-Only environment and the Royal Service at paradisus Cancun met our expectations. An entire pyramid in the resort is reserved for Royal Service guests, complete with private pools, restaurants and bars. Our butler is already waiting at the entrance to greet us...More

2  Thank AWineADay
Response from Jair P, Gerente at Paradisus CancunResponded 10 March 2018

Dear AWineADay On behalf of all who make up the great family of Paradisus Cancun we thank you for sharing these comments. We were delighted to hear that you enjoyed a wonderful stay with us. We hope that in the future you can give us...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 272 - US$ 585 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#25 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 272 - US$ 585 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#25 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8589)
Pool & Beach (1867)
Room & Suite (1241)
Dining (815)
Family and Play Areas (117)
Amenities (88)
Business Centre & Event Rooms (16)
Questions & Answers
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BeachBuMTx77
20 April 2018|
Answer
Response from Denise T | Reviewed this property |
The pool temps will be no problem, they have several different pools, one pool was heated a little more than the others, and they have a kids pool. The pool by the swim up bar is a little deep but you should be fine, it... More
1
Vote
Latavia D
17 April 2018|
AnswerShow all 3 answers
Response from Denise T | Reviewed this property |
No holds and no fees.
0
Votes
Room Tips
"Royal Service section, corner 1 bedroom suite with ocean view"
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"Stay in pyramid 3"
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"Second floor rooms have the biggest balaconies"
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"our room faced the ocean and had a dining /seating area which was great for eating room service while..."
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