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Bulevard Kukulkan Km 16.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Expedia.comUS$ 599
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PricelineUS$ 600
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Cancún
Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 278 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Property amenities
Free parking
Wifi
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book now on our website

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
26Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
14881Reviews1750Q+A100Room tips
Traveller rating
  • 9,584
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  • 438
Traveller safety
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Popular mentions
Terri W wrote a review Yesterday
2 contributions
Our first visit to Paradisus Cancun and we will be back!! The property is stunning, clean and well maintained. Anything we asked for was never a problem. The staff was perfect, they made us feel so special! And you could tell that they made every guest feel special!! Our entire family came and we gave Our butler, Pavel, a lot of requests. He handled each one quickly and with a smile! He even rounded out the fun with gifts for us! WOW!! We took advantage of the full range of activities from water aerobics to wine tasting to water volleyball all under the happy watch of Augustin who checked with us daily to make sure we knew everything available to us. Axcel helped as well! The food has been “too good”!! Way “too good”! We each gained a few pounds but worth it! All inclusive often times means mediocre food. Not here! It was exceptional. And the waitstaff was better than exceptional in every single restaurant. They made us feel like VIPs! Altiano at Malvo, Miguel and Roberto at Enso, Jose at Fuego and Iran, the sommelier were so warm and welcoming every time we saw them. Oh and don’t let me forget the pool staff and bartenders! Manuel and Orlando at the swim up bar are masters and developing their own cocktails. Ask for the 43 Liquor special from Orlando! Wendy and Sofo at the Ginger sports bar always had HUGE smiles and espresso martinis chilling! PS the drinks are all included as well as the food! How great! Make the trip and you won’t be disappointed, especially if you meet any of these amazing people!!
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Date of stay: October 2021Trip type: Travelled with family
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Tammy S wrote a review Aug 2021
Fort Smith, Arkansas8 contributions5 helpful votes
Hotel's Favourite
I was looking for a relaxing first trip to Mexico and found it in the quiet serenity of Paradisus Cancun. I upgraded my room to a junior suite and received the benefit of "The Reserve" amenities, including all the perks of an all-inclusive, an upgraded room, cabana rental, adults-only pool area, AND a personal concierge (Rafael). My room had a beautiful ocean view, comfy bed, walk in shower with rain showerhead, and a gorgeous soaker tub. Rafael took care of my reservations: dinner, spa, and antigen testing. He ensured my minibar was stocked with my favorite beverages and provided gracious and helpful service throughout my stay. He also stayed connected to check on me in case there were anything additional I needed. Dinner each day was a treat but my favorite dinner spot was Mole, where the entree of roasted pork leg was only upstaged by the dessert (coconut cream with chocolate crumble). A close second would be Capella which served a tiramisu that was beyond delicious. Yes, I ate dessert at every meal. :) Now for the negatives: I did not enjoy the breakfast buffet. Thankfully there were so many other options for food throughout the day and night that it did not dampen my overall enjoyment of the resort. Check-in took quite a bit longer than I expected. It was a little confusing not knowing where to stand (or sit) while waiting for someone to assist me, but someone eventually came over and let me know that there were two other groups ahead of me. Also, one of the staff came and offered me a beverage while I waited to check in (now THAT is what I like to see - lol). Just a word of advice: be sure to bring plenty of smaller bills for gratuities. The staff are super attentive and you want to be sure to reward them for that premium service.
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Date of stay: August 2021
Value
Cleanliness
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1 Helpful vote
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Response from Paradisus Cancun, Owner at Paradisus Cancún
Responded 30 Aug 2021
Dear tammys318, It is a pleasure for me to read the good comments you have shared with the traveling community. We greatly appreciate your thank the efforts of our collaborators, for us, there is no greater reward than creating unique and unforgettable experiences. Please do not hesitate to return with us in the future and relive the great wonders that we have to offer. Best regards, Guest service management
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Heidi B wrote a review 15 Oct
Minnesota, United States2 contributions
Once again the staff at this resort exceeded expectations. The food was good and our room was excellent. Special thanks to Flor and Manuel our waiter and bartender for making sure our needs were met while at the pool, Elliot and Andrea with activities for getting us lazy beach bums up and playing volleyball in the sand and last but not least to Pavel our butler for making all our reservations and making sure everything was going smoothly during our stay.
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Date of stay: October 2021Trip type: Travelled as a couple
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Ceils wrote a review 15 Oct
1 contribution
I decided to purchase the RESERVE room, when I booked my Family trip, based on the description on the site. Did not get any of the services offered. Only 2 dinner reservations, which in all honesty, I couldve made. Not able to reserve an area at the Pool as told I would be, so we fended for ourselves. would call for services, and was bounced around. Our Butler was difficult to contact via whatsapp, took long. She offered us a meeting with one of the Sales people there, they upsell memberships i guess, but would require 1 hour in the morning, which we kindly declined. after that, unresponsive and she was on a day off one of the days we were there and did not offer an alternate contact. Eddie in Capella restaurant and Enrique and Flora at the pool however, were amazing! Nice looking hotel, but will skip the higher pricetag.
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Date of stay: October 2021
Cleanliness
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nicole b wrote a review 15 Oct
New York2 contributions1 helpful vote
Ok so I booked a package to stay at this hotel for a family vacation in October 2021. We had the lagoon view. Overall I had a great stay here. There are always some pros and cons. The first thing I would like to say is they have to do a little better with the check in process. They had us walking back and forth saying it would be quicker going to one check in desk over the other. It actually took a little longer than expected. I must say the lady that checked us in definitely helped with our accommodations. Now my other compliant with check in was no one gave us tour or breaking down of the resort. We had to figure it ourselves. The room I had was great. My moms room, not so much there is a tree that needs to be cut down right in front of their terrace view. The shower curtains are sort of weird as well but I loved that it was a tub for my daughter. Now the great part of the resort was the staff, the food, and the activities. Oscar Valsquez at the front desk Amazing I will never forget him. The staff that worked the Malva (the food is pretty good we ate their often) the Nurbi,Alfredo Alvaro, Arturo, David. Oh and the DJ that played there every night was supper nice. There are so many nice and hardworking staff members that work here. They had activities every night we stayed. Room service was great 24hours. I had an issue with my safe, but they took care of that immediately. I feel they should play a variety of music at the pool. I love that the staff come down to the beach area to bring you your food and beverages. Oh they need to get a Golf Cart to take guest Down to the exit of the resort the stairs are a lot to handle. A suggestion is to have a TacoTuesday Night. I just knew they would have one for guest. The Covid test was quick and easy I’m grateful they provide that on the resort. The resort is very clean. Oh and the violinist at Mulva was so talented. The kiddie pool shouldn’t be so far from the adult pool. Overall, I had good time and I would recommend the hotel.
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Date of stay: October 2021Trip type: Travelled with family
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PRICE RANGE
US$266 - US$649 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia cancun hotel cancun, cancun gran melia, grand melia cancun, melia cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
678
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Frequently Asked Questions about Paradisus Cancún
Which popular attractions are close to Paradisus Cancún?
Nearby attractions include Club 91 (0.4 km) and Extreme Games Cancun (0.2 km).
What are some of the property amenities at Paradisus Cancún?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancún?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancún?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus Cancún?
Conveniently located restaurants include Restaurante Careyes, Tora Cancún, and Chambao Cancun.
Are there opportunities to exercise at Paradisus Cancún?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancún have an airport shuttle?
Yes, Paradisus Cancún offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancún offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancún?
The staff speaks multiple languages, including English and Spanish.