We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sandos Cancun Luxury Resort

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Sandos Cancun Luxury Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

3,789 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sandos Cancun Luxury Resort
See the most recent reviews
Showing 2,704: English reviews
Reviewed 9 April 2015 via mobile

My fiancé and I loved the Sandos resort in Cancun, the rooms are spacious, clean and with great views. The entire staff is very friendly, we really enjoyed the tepantaki restaurant and I really recommend chef Daniel,his food is just delicious. Esteban is also very friendly. My fiancé and I both decided that We will definately come back and stay...

 Report
Helpful?
2Thank Karlita89
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, I would like to thank you for choosing Sandos Cancun, as well for sharing with us your feedback, which is greatly appreciated. We are glad to know that you truly enjoyed of a comfortable room accommodation in our spacious rooms that offers spectacular views to the ocean and to the lagoon. Sandos Cancun is distinguished by its serene...

Toronto, Canada
Reviewed 8 April 2015

Overall a very nice place to stay. It has a hotel feel as most places in Cancun do but the staff do an excellent job in making your vacation as relaxing as they can. I cant review the pools, other than they are very nice looking, as my wife and I spent all our time on the beach. We did...

 Report
Helpful?
3Thank Mark B
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, On behalf of all the staff of Sandos Cancun, I would like to thank you for taking the time to share your wonderful comments to us. It is true that customer service is our top priority for all of us working at Sandos Cancun. Our biggest satisfaction is that you have memorable vacation experience; therefore we try our...

Newark, Delaware
Reviewed 8 April 2015

Ok food not the best like they say mexican nite food not good. breakfast not good nothing made to order very small resort. dessert not good at all they think they are better than what they are.Better in a bigger resort more food to choose from very small buffets

 Report
Helpful?
1Thank 98bri16
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, We appreciate you to share with us your feedback of your recent stay at Sandos Cancun. In our dinner buffet have more than 20 different dishes to choose from, in addition we have 24 hours room service, we are sorry to know that the variety wasn’t good enough for you as it was for the rest of the...

Farmington Hills, Michigan
Reviewed 8 April 2015

This hotel was absolutely horrible. It needs a complete renovation, the rooms were disgusting, toilet did not work, no soap in room (had to call room service), food was horrible. Staff was not helpful, the restaurant was literally the worse meal i ever had, it had sea foam on everything....horrible. This place was so bad, that after one night we...

 Report
Helpful?
5Thank Tony M
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, We are genuinely sorry to hear that your experience at Sandos Cancun was not up to your expectations, we would have much rather to know about all these things when you were still in the Resort so we could have made a difference. Most of our guests truly enjoy our Total Gourmet Experience, where we have 4 restaurants...

Philadelphia, PA
Reviewed 8 April 2015

We just spent one week at Sandos in Cancun. This is a smaller resort with fine amenities. The rooms are large with private balconies. A+ housekeeping services Restaurants are all very good.Seasons is a five star restaurant. Food is superb..presentation is photo perfect. They serve seafood,steaks all prepared deliciously. MEN MUST WEAR CLOSeD toes shoes! Japanese restaurant is fun and...

 Report
Helpful?
3Thank MaryAnne48
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, Thank you for choosing Sandos Cancun, it has been a pleasure reading to your experience in Cancun. We are so pleased to know that you truly delighted our Total Gourmet Experience where you can try a different gourmet food every day and night of the week in sophisticated and modern atmospheres. Your recommendation is greatly appreciated, we hope...

Reviewed 7 April 2015 via mobile

We visited Sandos Cancun at the end of March, 2015. The hotel was great, the room was clean and well maintained. The staff was very kind and helpful, food was great and everything went flawlessly. I would gladly recommend the hotel to anyone.

 Report
Helpful?
Thank Peter B
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, Thank you for choosing Sandos Cancun, It has been a pleasure to serve you throughout your stay. We are so glad to know that you had an excellent vacation experience, all of our guests truly enjoy our beach location and grounds featuring. Your recommendation is greatly appreciated, we hope to have the opportunity to have you back for...

Chicago, Illinois
Reviewed 7 April 2015

We got our trip all inclusive and I can't complain. The hotel is elegant, the pools are amazing and the staff is excellent. The only big downfall for me is that the sun gets blocked from the whole pool area (anything not on the sand) around 3-4 pm because of the other buildings. This is obviously a huge downfall since...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank Jessica A
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, Thank you for sharing with us your feedback. We are pleased to know that the service from our staff was excellent, we wish that with the service provided we had a higher rate, as we all try our best to accommodate our guests needs. Best regards, Martina Rodríguez Director

Charlotte, North Carolina
Reviewed 7 April 2015

Pros: hotel has spacious rooms. Some employees that are extremely nice/helpful. Estoban was the best!! Beach is gorgeous! Lots of kids, and pool activities. Cons: only 3 restaurants to choose from...buffet, hibachi, and fine dining. Food on the buffet, is luke warm at best, even at breakfast. The tiles/stone around the property seem dirty. Needs to be pressure washed! Although...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Angela K
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, We appreciate you to share with us your feedback. We are so sorry to learn that you may not be back to the Resort even when you had a nice experience. Here at Sandos Cancun we have 4 restaurants to offer where you can enjoy different types of Cuisine including changing menus for lunch and dinner and themed...

Houston, Texas
Reviewed 7 April 2015

We went to Sandos Cancun two weeks ago for vacation. As soon as we arrived, I was greeted with av rose, champagne and a cool towel. The hotel is only about a 20 minute drive from the airport. The room was perfect size and the ocean is beautiful. The entertainment staff was very energetic. We played bingo and had sangria...

 Report
Helpful?
2Thank Anjellyca8
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, Thank you for your staying in Sandos Cancun, we appreciate your confidence and the opportunity to host you on your vacation. We are so thrilled to know that we exceeded your expectations right from the first moment of your stay. Gaijin, our Japanese restaurant offers a unique experience where our guests in addition of delight a delicious dinner,...

Reviewed 7 April 2015 via mobile

I had stayed at this resort when it was Le Meridian . I love the location on the beach- surrounded by other top hotels . I like the fact that it's a smaller hotel- no waiting for elevators- quick walk from room to pool- to beach! Rooms are spacious - very nice bathrooms/ all marble. Nice bathrobes, toiletries . The...

 Report
Helpful?
2Thank Happyhour4
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, Thank you for selecting Sandos Cancun to spend your vacation, it has been a pleasure to have you back at the Resort. Most of our guests truly enjoy of Sandos Cancun being a small Resort as it is easy to access everywhere as well our guests can enjoy of personalized service. At our gourmet poolside restaurant, you can...

3,772 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3415)
Viewed
Hotel & Grounds (491)
Viewed
Pool/Beach Area (690)
Viewed
Bathroom (52)
Viewed
View from Room (174)
Viewed
Room/Suite (362)
Viewed
Family/Play Areas (35)
Viewed
Dining (435)
Viewed
Business Centre/Function Rooms (20)
Viewed
Other (1156)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (271)
Viewed
Amenities (21)
Viewed
Beach (15)
Viewed
Caribbean Suite (52)
Viewed
Deluxe Room (23)
Viewed
Lagoon Suite (59)
Viewed
Pool (27)
Viewed
Dining (47)
Viewed
The Hotel (27)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (86)
Viewed
Pool/Beach Area (1)
Viewed
Dining (11)
Viewed
Room/Suite (11)
Viewed
Business Centre/Function Rooms (4)
Viewed
Hotel & Grounds (5)
Viewed
Other (54)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
6.0 km away
The Westin Resort & Spa Cancun
0.6 km away
CasaMagna Marriott Cancun Resort
5.5 km away
Dreams Sands Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
2.7 km away
Beach Palace
Beach Palace
#13 of 182 in Cancun
5,398 reviews
5.0 km away
GR Caribe by Solaris
GR Caribe by Solaris
#24 of 182 in Cancun
2,899 reviews
0.9 km away
Paradisus Cancun
Paradisus Cancun
#21 of 182 in Cancun
8,144 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 17,203 - ₹ 45,464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Travelocity, Cheap Tickets and Jetsetter so you can book your Sandos Cancun Luxury Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#20 Spa Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
222 questions
Ask a question

See all questions (222)

Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South facing the pool is better, the building on north side is unattractive”
 of 5 bubbles DCtravels01, 16 Jan 2017 | Read review
“Not close to the noisy outside air conditioner”
 of 5 bubbles carrolann54, 16 Jan 2017 | Read review
“High floors even numbers”
 of 5 bubbles radishbk, 15 Jan 2017 | Read review
“Pay more for a balcony unless they are lower level on the side facing the Secrets hotel which is very tall and blocks your view.”
 of 5 bubbles lindakenzy, 10 Jan 2017 | Read review
“Even numbered rooms have a better view that the odd numbered ones that have a big hotel in front of it”
 of 5 bubbles Dan11562, 9 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay