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Sandos Cancun Luxury Resort

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3,727 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,660: English reviews
hempstead, ny
Reviewed 3 September 2015

This place is for a quick cheap getaway. we got to this hotel thinking it has a big wrap around pool, only to find It has 3 infinity pools(people had no limits in these pools) that are never ever cleaned, all kinds of stuff in the pool, I grossed me out, Don't put your head in the water don't swallow...

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Helpful?
Thank Geenice
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We do thank your valuable comments since they help us to improve. Only let us inform you that each and every one of our services are monitored under strict quality control, we have the certification of the Distinctive "H", certification that qualifies every year the higuiene and quality of services offered in hotels and restaurants. Similarly, the state...

Kalispell, Montana
Reviewed 2 September 2015

We arrived on August 14, 2015 and stayed a week. The service was top notch, and the people who work at the resort are so friendly and helpful. Vidal, Jorge, Raul, Renee, and Luis were exceptionally friendly and helpful to us. Our room was very clean, and we especially enjoyed the wonderful beds, and the beautiful view of the ocean...

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1Thank B O
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: The personalized service with quality and warmth is Sandos Cancun Luxury Resort signature. To make our guests have a top stay, with clean and functional facilities, comfortable rooms with awesome views, and of course! Gourmet delicious food in our restaurants, it is the priority of Sandos Cancun. Thank you for your recommendation and please let us pamper you...

Palm Desert, California
Reviewed 2 September 2015

First off, let me say we are members of the Royal Elite Club and have visited Sandos Playacar and Cabo. That being said, when Sandos Cancun names their hotel "Luxury Experience" I expected more than what we received. The rooms are mediocre at best, very small and decorated very "vanilla". At every resort in Mexico we've ever visited (including Sandos...

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Helpful?
Thank Deb S
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacation resort. In effect we are a small hotel in size but big on service, being a small hotel allows us to pamper each of our guests and create unforgettable experiences. Likewise, we sent your suggestions to the relevant departments, thanks for your comments. Please let us pamper...

Reviewed 2 September 2015 via mobile

Traveled august 27- September 1st. Traveled with my parents who are in their 50s and my boyfriend who is 23. I have been to cancun about 18 times now and my parents have been coming for 30 years. We have been to a lot of hotels. The food was amazing, our room was beautiful and maid/room service was great. The...

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2Thank Kayla D
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We appreciate your comments, for us each and every one of these are important, these are sent to relevant departments for evaluation. The concept of the hotel is about rest and relaxation is why activities are handled in the same concept. In effect, we work tirelessly to ensure that our beach it's clean of seaweed, even today the...

Houston, Texas
Reviewed 2 September 2015

Nobody missed a que! Every single person said "my pleasure" and gave service with a smile. At Sandos Cancun they made me feel special and my pleasure was there number one priority; and they sure did that. The concierge Armando Perez was bar non. He has an amazing personality - humble and personable. He made me feel like I am...

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Helpful?
Thank Lisa M
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacation resort. In Sandos Cancun Luxury Resort the personalized service with quality and warmth is our distintive seal, for us it is a real pleasure to make the stay of our guests an unforgettable luxury experience. Thank you for your preference and of course! we wait for you...

Austin, Texas
Reviewed 31 August 2015

My stay at the Sandos Cancun was everything I wanted it to be. For starters, we were greeted with champagne and a rose from the manager which got everything off on the right foot. From then on, Armando at the concierge desk has us taken care of for the entire weekend. He went above and beyond to make sure we...

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Helpful?
1Thank Max M
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For Sandos is very important to know that your stay was delightful,due to our excellent personal service,as well mention it , is the characteristic of Sandos Cancun and what makes us the best choice at the destination, in addition to the quality of our facilities, comfortable rooms with exceptional views and of course! Gourmet delicious food offered at...

Moline, Illinois
Reviewed 31 August 2015

I stayed at this property from August 24th - 29th. It is difficult to explain how magnificent the entire experience is. From the moment you arrive you are pampered at this resort. When you enter the lobby it has the most amazing aroma, Enrique (Chief Concierge) was quite attentive and wants to make sure that your stay is a pleasure....

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4Thank JCC3232
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For us it's a pleasure to know you've had a luxury stay with us memorable from start to finish. We appreciate your kind comments, we send them to relevant departments, is very rewarding for the entire staff as receive good reviews, as well as you mention, every one to makes an effort every day to create in each...

Oak Creek, Colorado
Reviewed 30 August 2015 via mobile

my boyfriend and i took a vacation for his birthday (look at pics to see what they did for him in the sand!!!!) this July. We loved Sandos!!!!! From the moment we pulled up at their door, the wonderful front desk people, the amazing concierge guys Armando and Christian and several others, but I did not get their names! To...

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Helpful?
Thank Gina L
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for choosing Sandos Cancun as your destination. Likewise thanks for your recommendation to everyone, to everyone don't hesitate to enjoy about what you mention as Gourmet experience in our restaurants, personalized service, relaxation areas and rest and of course! can't miss privilege location to the beach with a great...

decatur illinois
Reviewed 29 August 2015

altho a little retro, very pleasant, clean and what a great staff,,,fredrica, christain super wait staff. William the outdoor pizza chef..great! The concierge..Erica was fab and maid service was fantastic.. Food..ok..beach..seaweed a problem..looks long term..but the staff busts their butts grooming the beach. rooms facing Secrets the Vine..a bit noisy, air conditioners. overall would return in a minute..Just the right...

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Helpful?
Thank cheryl24
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Thank you for staying at Sandos on your previous vacations. We are happy to hear that you enjoyed a pleasant, surrounded by our excellent personal service, which is the characteristic of Sandos Cancun, to being a small property gives us the opportunity to pamper each and every one of our guests. We work very hard to maintain all...

Reviewed 28 August 2015 via mobile

One of my friends was a brides maid of a wedding in Sandos and we decided to tag alone but that was actually in July of 2013 😁 I absolutely loved everything about Sandos there was not one disappointment whatsoever! The rooms, the food, the drinks, the pools, the beach, the view eeeeverything perfect! And all the staff members were...

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Helpful?
Thank Rocio A
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacation resort. It's our pleasure to know you've spent a perfect holidays with us, surrounded by all the perfect comfort of our services, Gourmet food, personalized service, premium drinks, infinity pools, privileged beach, luxury, comfort and relaxation. We would love to see you soon and pamper you again,...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 18,718 - ₹ 50,436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#25 Luxury Hotel in Cancun
#25 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
205 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with partial ocean/lagoon view towards the ocean. AMAZING view :)”
 of 5 bubbles LorrieUk_01, 4 Dec 2016 | Read review
“Higher floor and closer to the beach on the north side.Better view of hotels at night. South side mostly looks at the Secrets next door.”
 of 5 bubbles richmond4th, 25 Nov 2016 | Read review
“Can't go wrong with any room, 99% have ocean views.”
 of 5 bubbles kelownadan2016, 24 Nov 2016 | Read review
“Reserve a suite- well worth it”
 of 5 bubbles Dolly833, 24 Nov 2016 | Read review
“Try and get at least a deluxe room which has a balcony”
 of 5 bubbles RCDS_Family, 22 Nov 2016 | Read review
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