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Sandos Cancun Luxury Resort

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3,946 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,822: English reviews
Stratford, Connecticut
Reviewed 28 June 2016

We went to Sandos for our honeymoon and it was amazing! The staff was very accommodating and friendly. Andres the butler was beyond personable, always checked on us to make sure we were happy, and just an all around caring person! The outdoor area with the pool and beach was beautiful. Room was perfect! Food was excellent!

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Helpful?
Thank thenewdeidas
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear thenewdeidas, First of all, on behalf of Sandos Cancun Luxury we would like to kindly thank you for taking the time to write such detailed overview of your special occasion. We're pleased to know your recent experience exceeded your own high expectations and that our staff went beyond to make your dreams come true. It's pleasant for us to...

Houston, Texas
Reviewed 27 June 2016

Upon arrival our group was very impressed. It took us no time to check in and get to our rooms. We had a big group so we got to see each type of room, and all of them were clean/well stocked with snacks and beer. The beds were comfortable, bathrooms were clean and balconies big. The 2 pools were a...

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2Thank lloyd d
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear lloyd d, On behalf of Sandos Cancun Luxury we would like to thank you for such kind comments about your recent stay in our resort, we absolutely appreciate your positive feedback. It's very pleasant for us to know you and your group had an overall amazing experience once again enjoying most of our renewed facilities with us and we...

Atlanta
Reviewed 27 June 2016 via mobile

As RE Owners we had a designated checkin on the 6th floor where everything about the property wears explained by our personal concierge, Nicole. Lots of activities and the food was amazing. One activity of special interest was the Paella Class by Veronica and Adan, what an amazing and entertaining class and they drew quite a crowd! The Paella was...

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1Thank Tom C
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Tom C, On behalf of Sandos Cancun Luxury we would like to thank you for such kind comments about your third stay in our resort, we absolutely appreciate your positive feedback. It's very pleasant for us to know you had an overall amazing experience once again enjoying most of our renewed facilities with us and we were able to...

Las Vegas, Nevada
Reviewed 27 June 2016

This vacation was especially exciting for my wife, my daughter, and I because this is the fifth year in a row that we've spent at Sandos Cancun. Not only that, but Sandos joyfully celebrated its 20 year anniversary on the same week. It started off fantastic when Enrique (the Head Concierge Manager) greeted us at the front door while Jorge...

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1Thank VKostadinov
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear VKostadinov, First of all, on behalf of Sandos Cancun Luxury we would like to thank you for choosing us as your destination resort, for your preference and also for taking the time to write such positive feedback about your recent stay in our property. Your comments are very important for us and will be shared with the rest of...

Los Angeles
Reviewed 26 June 2016

Stayed here for the second time in two years, this time to get married, and everyone had a fantastic time (May 10 – 21). Our first trip was wonderful but this time, we noticed Sandos has really put the extra effort in to making everything even more fabulous, and it shows. The food is noticeably improved, the staff is absolutely...

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1Thank swharv8
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear swharv8, First of all, on behalf of Sandos Cancun Luxury we would like to kindly congratulate you for your wedding and we would also like to thank you for taking the time to write such detailed overview of your special occasion. We're pleased to know your wedding exceeded your own high expectations and that our staff went beyond to...

Reviewed 26 June 2016 via mobile

We had a great time - the place is so clean and we felt safe. The staff is amazing and so attentive. We miss Felix the DJ and Jaybo, the bar tender! We would defiantly visit again 😉 It's a friendly atmosphere. My daughter enjoyed the beach and pools. She had an amazing time and would go again! She also...

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Helpful?
Thank Sharon S
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Sharon S, First of all, on behalf of Sandos Cancun Luxury we would like to thank you for taking the time to write a detailed review about your recent stay in our resort. It's very important for us to let our future guests know they're about to experience the most luxurious resort in Cancun. It's also pleasant for us...

Reviewed 24 June 2016 via mobile

This hotel is awesome!! The DJ Felix at bar one is fantastic!! great beaches and pool. Parasailing was a great experience and the food here was delicious. there is not enough night life in my opinion. some nights the events are better than others.

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1Thank Kassie K
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Kassie K, We absolutely appreciate your positive feedback and your five star review to our very privileged resort, Sandos Cancun Luxury. It's pleasant for us to hear you had a fantastic experience and you will come back once again in the near future. It's also good to know everything your experience was beyond perfect and all our facilities were...

San Francisco, California
Reviewed 23 June 2016

My wife and I enjoyed a week at this property in May, and overall it was a good experience. The good: food ranged from decent to good, I always enjoy the all-inclusive aspect. The pools were very enjoyable, the staff competent and attentive. The gym was quite well set up, the beach was nice and the ocean a fantastic temperature...

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1Thank Crjcarr
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Crjcarr, On behalf of Sandos Cancun we would like to thank you for choosing our resort as your host on your recent gateway. It was a pleasure receiving you and we appreciate that you have taken the time to share your detailed experience with future guests. We're glad to know you had a wonderful experience and you were able...

Pembroke Pines, Florida
Reviewed 23 June 2016 via mobile

I was at Sandos for 3 nights, rooms very clean, staff very friendly, check in & out very smooth, food can improve, wish they have more Mexican dishes. Need more entertainments during the evening.. Overall I will recommend this hotel great location, on the beach fast friendly crew ..

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Thank kluna40
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear kluna40, Sandos Cancun Luxury would like to thank you for taking the time to write a positive review about your recent stay in our resort. We're very glad to know you had a wonderful experience and we were able to exceed all your high expectations as in restaurants and our Total Gourmet Experience, sumptuous rooms, marble covered facilities, infinity...

Reviewed 22 June 2016 via mobile

My partner and I booked a 6 night stay at Sandos from June 16th-22nd for a nice getaway and to celebrate my birthday. When we arrived at the resort we were first in line to check in along with two other couples behind us. The concierge completely ignored us, but offered champagne to the others waiting in line. So far...

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4Thank Nick H
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Nick H, First of all, we would like to thank you for taking the time to write a detailed review about your experience. There seems to have been a number of aspects in your review which are very atypical and not reflective of our brand experience; It's unfortunate to know your experience was marred by this and assure you...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 18,325 - ₹ 62,500 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
#27 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
246 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great but view to the pools has sound from the AC from the next door hotel”
 of 5 bubbles B3121XImarioa, 27 Mar 2017 | Read review
“Best view was at room no. 727/728, 808 was huge in size but less gorgeous view.”
 of 5 bubbles TiaM544, 26 Mar 2017 | Read review
“Choose higher rooms. Avoid pool view with a/c system of next door hotel.”
  • Snacks, Tequila and a bottle of Red wine waiting for you...
  • Comfy King size bed and oversized pillows
  • Fully stocked mini bar -soda, alcoholic beverages, coffee maker, and a variety of snacks
  • Partial Ocean View from Balcony
 of 5 bubbles bmcarandang, 23 Mar 2017 | Read review
“Try all the restaurants they are all good”
 of 5 bubbles greyhoundsonly, 17 Mar 2017 | Read review
“I was on the second floor poolside but very little noise.”
 of 5 bubbles fredgU6232SU, 17 Mar 2017 | Read review
5 of 5