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Sandos Cancun Luxury Resort

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3,937 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,817: English reviews
A TripAdvisor Member
1 review
Reviewed 1 week ago NEWvia mobile

What a wonderful vacation!! Such an amazing staff! We had a blast with the pool entertainment ! Abraham was the best server in the restaurant and Victoria was the best in the bar! We miss everyone already! We will be back !!

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Thank A TripAdvisor Member
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear guest, Thank you very much for your five star review regarding your overall experience at Sandos Cancun Lifestyle Resort. The Sandistas you're kindly mentioning will be glad to know you recognized their attention and outstanding service provded to you throughout your marvelous stay. We sincerely hope to welcome you back at some point soon once again. Best Regards, Martina...

Reviewed 1 week ago

Because this is a small intimate resort the staff can remember you and what you like and what you dislike. The food was very good 3 ala carte restaurants and a Japanese steakhouse featuring Teppanyaki show cooking and 1 buffet restaurant which is open for breakfast lunch and dinner. Another nice feature it was always easy to score a lounge...

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1Thank greyhoundsonly
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear greyhoundsonly, First of all, I want you to receive my warmest thanks for your loyalty and kindess, your five star review and recommendations are very much appreciated. Once again, thank you very much for pointing out our highlights, definitely our future guests will choose Sandos Cancun Lifestyle as their destination resort based on your positive review. The Concierge Department...

Edmonton, Canada
Reviewed 1 week ago

My girlfriend and I stayed at Sandos for about a week at the beginning of March. Out of all the resorts we have been to in our lives, this was definitely among the best. The hotel is very clean, specifically the room was spacious, nice, clean, and bed was extremely comfortable. It came with a great minibar of drinks and...

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1Thank Canad1an_Traveller
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Canad1an_Traveller, Your comments and your feedback is very important for us; Thank you for sharing it with us and future guests. Your kind comments have been shared with the Sandistas and we can guarantee you that they're quite grateful to know you recognized their service. We're also happy to know the special amenities as a complementary courtesy were excellent...

Reviewed 1 week ago

My wife and I had a great experience with the folks at the Sandos Luxury Resort. The people were exceptionally friendly and helpful. I enjoyed the recreational staff (Liz, Ernesto, Adan, and Roxie) because they really engaged us well! Also Cesar in the Seasons restaurant was an great server. The room was fine overall; the food was good too. The...

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Thank Fred G
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Fred G, First and foremost, on my personal behalf and the Sandistas' you're mentioning, please accept our sincere thanks for your preference. Thank you very much for your recommendations, it would be a true honor to have the pleasure of welcoming you back and make your next stay unforgettable and amazing as well. Please feel free to contact us...

New York City, New York
Reviewed 1 week ago

My boyfriend and I just returned from a 5-Night, 6-Day trip to Cancun. We absolutely loved our stay at Sandos. It's smaller, the beach and pool were beautiful, the staff was just amazing, and the food never disappointed. I'll break down into more detail below. Food: The quality of the food went well beyond what I expected for an all-inclusive....

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1Thank xvtx
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear xvtx, Firstly, we would like to let you know we are impressed to read your detailed review. Thank you very much for taking some minutes to let us know the excellent impressions we left on your recent stay at Sandos Cancun Lifestyle Resort. It's honestly satisfying to know we didn't disappoint you and we took care of you in...

Los Angeles, California
Reviewed 1 week ago

Went to Sandos Cancun last week with my family for vacation, and had a great experience! The food at St. Tropez is the best, especially the chicken breast and fajitas. It also has a great view close to the beach and is open most of the day. The Excellent rating is for the awesome staff which was very accommodating eating...

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Helpful?
Thank NickTor16
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear NickTor16, Firstly, it's an honor to know your stay was a pleasant one and our Sandistas were the ones who made everything possible. We appreciate your kind comments about our renewed snackbar, St. Trop and its brand new menu. The Entertainment team is glad and thankful for having received your opinion, as their service was outstanding. Once again, thank...

Richmond, Canada
Reviewed 1 week ago

My husband and I spent 7 nights at Sandos Luxury Hotel, from March 8 to March 15. The weather was good, the sea water was warm, but sometimes it was windy. We spent plenty of time in the sea. Our room was clean and bed was comfortable. The colorful ocean view from our window was just beautiful. The buffet was...

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Thank TatyanaN308
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear TatyanaN308, First of all, thank you very much for your kind recommendations, which are very valuable for us. Your recent stay at Sandos Cancun Lifestyle Resort is important for us, as well as your comments and opinion in regards of it. The Sandistas you're kindly mentioning from Spa del Mar, will be definitely happy to know your massage was...

Harmony, Pennsylvania
Reviewed 1 week ago

We were treated like VIPs. The staff was so accommodating to all our needs! Loved the smaller size of resort and great location on the hotel zone!! Very clean and our room was great. Ernesto, Liz(the aqua instructor) and the concierge Dulce (Candy) were great!!

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Thank pinkie992003
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear pinkie992003, First of all, receive our sincere thanks to you for staying at Sandos Cancun Lifestyle Resort. It's impressive for me and the Sandistas to read they made your vacation extra special as you deserved and it was an overall fascinating recent stay. Please, don't doubt to contact us again prior to your next vacation to Cancun, we are...

Canada
Reviewed 1 week ago

Just got back from a week long stay at Sandos Cancun. First time at this resort and was very happy with our choice! As we arrived we were greeted with a welcome home from Jose, and then greeted with a rose and champaign and two wet towels! Immediately we felt right at home! Room was very nice, clean, and bed...

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1Thank ken352
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear ken352, First and foremost, it's been an honor to welcome such special guests; Thank you very much for your kind recommendations to future guests. It's truly gratifying for all the Sandistas and for myself, to read and receive sincere and kind comments like this, as we can see reflected the constant effort we do to make our guests' experience...

CHICAGO
Reviewed 1 week ago

We just spent four nights at Sandos Cancun and had a lovely time! It is a small, boutique resort that allowed you to get to know your fellow vacationers as well as the staff. Pros: For an all-inclusive resort, the food was much better than expected. Each restaurant had a few things that were very good while other dishes were...

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Thank travelsunlvr
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear travelsunlvr, Firstly, I would like to personally thank you for your honesty and for investing your time on sharing with us and future guests your comments and opinion regarding your stay. Your experience is very important for us, and to read your feedback we can only thank you for your suggestions and recommendations, for sure they will be taken...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 18,332 - ₹ 59,055 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
#27 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
243 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose higher rooms. Avoid pool view with a/c system of next door hotel.”
  • Snacks, Tequila and a bottle of Red wine waiting for you...
  • Comfy King size bed and oversized pillows
  • Fully stocked mini bar -soda, alcoholic beverages, coffee maker, and a variety of snacks
  • Partial Ocean View from Balcony
 of 5 bubbles bmcarandang, 23 Mar 2017 | Read review
“Try all the restaurants they are all good”
 of 5 bubbles greyhoundsonly, 17 Mar 2017 | Read review
“I was on the second floor poolside but very little noise.”
 of 5 bubbles fredgU6232SU, 17 Mar 2017 | Read review
“Higher floors have less noise”
 of 5 bubbles TatyanaN308, 16 Mar 2017 | Read review
“They do have balcony rooms that look out on the ocean”
 of 5 bubbles pinkie992003, 16 Mar 2017 | Read review
5 of 5