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Sandos Cancun Luxury Resort

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3,868 Reviews from our TripAdvisor Community

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Showing 2,759: English reviews
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London, United Kingdom
Reviewed yesterday NEWvia mobile

Travelled to Cancun last year with a group of friends. We stayed at Sandos resort, a truely excellent experience. The sea facing rooms were great and there was a good choice of food from many restaurants. But most of all the staff made our stay comfortable and pleasant, particularly Liz from the entertainment team. She was great!

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Helpful?
Thank Zee-K786
Toronto, Canada
Reviewed yesterday NEW

I loved this place. I went with five of my friends for a nice vacation in the sun and never wanted to leave. The food was fantastic, the beach was beautiful, and the staff were the best. Everyday the staff would lead various activities for the hotel guests to participate in, and they always had smiles on their faces and...

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Thank stevemacina
Glen Rock, New Jersey
Reviewed 2 days ago NEWvia mobile

My girlfriend and I arrived on Feb 16 at noon our room was not ready, was told to come back at 3, room was still not ready, so they up graded us to a suite. The room was beautiful. The staff was very accommodating and friendly. The place was clean and well kept. The breakfast buffet was good had a...

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Thank RickMichele
Ottawa, Canada
Reviewed 2 days ago NEW

Was there just last week and our opinion was this is not a five star resort. First off, my husband has a claustrophobia issue that makes elevators difficult, especially small ones like these. We were told there was no other way to access our room on the third floor. After a while of searching for stairs that no employee could...

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1Thank Vaca4545
Reviewed 2 days ago NEWvia mobile

This smaller resort is far and above the best place I've stayed in my four trips to Mexico! Sandos Cancun/Quintaroo is clean and the staff is phenomenal! Unlimited beach towels and bottled water! ;) Our room was always clean and restocked- loved the nightly turn down service. The beach area was clean and beautiful- best chairs and cabanas compared to...

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Thank Tracey L
Ashland, Oregon
Reviewed 3 days ago NEW

When we arrived it was a bit tough for our taxi driver to determine how to get off the main street to the hotel. There wasn't a sign on the main road telling you where to turn.l Once inside the staff was pretty good. We were even "upgraded" to a 2nd floor room with a balcony. Turns out our upgraded...

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Helpful?
Thank Albert T
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Albert T, Your comments are very valuable and important for us, please allow me to kindly thank you for choosing Sandos Cancun as your destination resort and also for considering coming back in the near future! As previously mentioned, your comments are taken into consideration to know where we seriously need to improve and provide the best experience to...

Calgary, Canada
Reviewed 3 days ago NEW

Stayed at this resort for a week in Feb. 2017. From the beginning we were very impressed with this place. Initially upon arriving, we were presented with cold champagne, cool towels and a beautiful rose. Our room was not quite ready but they were able to get us into it before the 1500 check in which we appreciated. We changed...

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1Thank ALynne16
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear ALynne16, On behalf of all the Sandistas and myself personally, we want to let you know how much your sincere and honest review is, since from reading our guests' opinions, we get enough motivation to reach excellence. It's amazing to know our Front Desk was exceptional while you were checking in and there was the opportunity to upgrade you...

Canton
Reviewed 4 days ago NEW

we got a great deal to stay here 3 days, 4 nights. I've been to other Cancun resorts, and this was among the nicest. JW Marriott was nicer, but not all inclusive and much more expensive. The staff was very friendly and accommodating. We had to go to the timeshare presentation as part of the deal, but it wasn't too...

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Helpful?
Thank Warren D
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Warren D, Thank you very much for sharing your impressions in regards of your experience in our resort, Sandos Cancun. We are seriously concerned on hearing you probably lost some money during your stay, we for sure are going to talk to the Security Department to have some more information about it. We sincerely appreciate your honesty on saying...

Delta, BC
Reviewed 4 days ago NEWvia mobile

I am at the resort, checked in yesterday. Paid for an upgrade to a room with balcony. Worth the extra $, the room is nice and the view of the pool and ocean is beautiful. The problem is the bathroom and the noise. The bathtub is unusable, it has been painted and the paint is peeling off, the shower handle...

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Helpful?
2Thank AnickE
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear AnickE, Firstly, please allow me to personally thank you on behalf of all the staff from Sandos Cancun for letting us know your concerns on your first day of your stay. Your comments have been shared with the departments involved and we are going to contact you as soon as possible in order to change your perspective. Please note...

Saskatoon, Canada
Reviewed 4 days ago NEW

We stayed at the Sandos from Feb 12-22, 2017. The staff was very friendly and provided great service. The food was delicious - the chef impressed us with the variety of choices and his his attention to detail. We thoroughly enjoyed the nightly entertainment ...especially Dana Kennedy who engaged the crowd with her beautiful voice and energy !! We spent...

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Helpful?
Thank kbauche
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear kbauche, Let me tell you first, we truly appreciate your kindness and also the minutes you've invested on writing a review about your amazing experience at Sandos Cancun. It's amazing to know you had the great opportunity to meet the Executive Chef and he was always making sure all the dishes were delightful in all the restaurants. That being...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 18,452 - ₹ 46,530 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
#27 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
240 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high and to the back of the hotel (e.g. room 720 good vs 202 bad)”
 of 5 bubbles AlbertT965, 24 Feb 2017 | Read review
“south side of hotel better right now due to construction. Not all rooms have balconies.”
 of 5 bubbles 969warrend, 23 Feb 2017 | Read review
“the higher the better…….”
 of 5 bubbles kbauche, 23 Feb 2017 | Read review
“Just request higher floors on ocean side!”
  • Valentines suprise!
 of 5 bubbles tlc2112, 22 Feb 2017 | Read review
“Not all rooms have balconies.”
 of 5 bubbles lisafj, 22 Feb 2017 | Read review
5 of 5