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The Royal Cancun All Suites Resort

Travellers' Choice award winner
#25 of 181 Hotels in Cancun
GreenLeadersGold level
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The Royal Cancun All Suites Resort
The Royal Cancun All Suites Resort
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2,119 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Cancun All Suites Resort
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Showing 1,743: English reviews
Escondido
Reviewed 24 December 2015

The grounds and pools were very nice as was the adjacent outdoor restaurant. The welcoming beach party was fun to attend and it led to an evening of fun on our own going into town. The kitchen was just okay still outdated and frig made loud noises and our microwave broke but was fixed quickly. Did notice on the walkways...

Review collected in partnership with this hotel
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Helpful?
1Thank dalemarkowski
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear dalemarkowski, Thank you for taking the time to review your stay at The Royal Cancun. We are happy to learn you liked our comfortable rooms and enjoyed our staff's warmth and cordiality, as well as our prompt attention to issues as they arose. We appreciate your feedback and look forward to welcoming you back soon. Kind Regards,

Thessaloniki Region, Greece
Reviewed 24 December 2015

Nice,clean,modern,five star hotel.Breakfast various,wellcooked,palapa in front of the beach.Security issues came up.Some client of the hotel ordered groccery from Hotel,giving our room number.At reception we were to pay 60 dollars for a buy we did not do.Ofcourse at the end,we payed nada,but still they must fix these kind of security issues

Review collected in partnership with this hotel
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Helpful?
Thank georgiosk64
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear georgiosk64, Thank you for taking the time to review your stay with us. We are glad to know you had an overall good stay at The Royal Cancun. Accept our most sincere apologies for the inconvenience you mention. I am passing along your comments to the appropriate channels and rest assured that we will look for ways to improve...

Saint Paul, Minnesota
Reviewed 24 December 2015

My parents first stayed here in 1993--and the place is as nice today as it was then. They really have done an excellent job keeping it maintained. I like the other Royal locations in the hotel zone, but this one has the best beach. It is protected by Bahia Mujeres, so the surf is not overpowering. You can sail right...

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Helpful?
1Thank often_crabby-travele
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear often_crabby-travele, Thank you for taking the time to review your stay with us. We are glad to read that you appreciate the good conditions in which we have kept our facilities. It is great to learn that you liked our privileged location and that our service has covered your expectations. We appreciate your feedback and look forward to welcoming...

A TripAdvisor Member
2 reviews
5 helpful votes
Reviewed 23 December 2015 via mobile

This hotel ruined our experience in cancun instead of a relaxing holiday it was stressful what kind of unexpected surprises would happen everyday. It's not what you expect at any hotel let alone a resort. We had issues with our booking so were talking to the hotel on duty manager and he basically said if we were not happy we...

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Helpful?
4Thank A TripAdvisor Member
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Guest, We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. Here, at The Royal Cancun there are no male duty managers. We would like to learn more about your visit to research what happened. Since the onsite travel agency works with other transportation agencies, the airport shuttle booking has to be done 24...

BlondieFlorida
Reviewed 21 December 2015

Arrived with my husband and two 20-year old children. Stayed in a 2 bedroom/1 bath suite which was absolutely beautiful. Living area with kitchen and dining room were spacious. Nice balcony off the living room area and also another off of one of the bedrooms. No complaints at all about the suite. Staff was outstanding as well. We used the...

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Helpful?
1Thank BlondieFlorida
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear BlondieFlorida, Thank you for taking the time to review your stay with us. We are glad to learn that our service met your expectations and you enjoyed relaxing vacations with your family. It is rewarding to read reviews where the hard work and attention to detail of our staff is recognized. We appreciate your feedback and look forward to...

Winthrop, Massachusetts, United States
Reviewed 21 December 2015

The Royal Cancun is an older, and smaller resort, situated closer to downtown Cancun. What it lacks in size, opulence and over the top luxury, it makes up in service, staff and meticulous attention to detail. I exchanged RCI points for this resort, staying 2 weeks. Prior to arrival I made arrangements for groceries to be delivered from the onsite...

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Helpful?
1Thank camlaw88
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear camlaw88, Thank you for taking the time to review your stay at The Royal Cancun. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. It is wonderful to read you enjoyed our service, our staff's cordiality and the effort we put in making your stay...

BETHEL,NC
Reviewed 20 December 2015

Thanks to Daniel, Patricia, and Jose for solving problems and making our stay great. They advertise robes and coffee on the website but.... only if you are a time share holder! They Palaypa ran out of prime rib on "prime rib" night at 6:30-hello, we came to eat at 8pm!!! Drinks are very weak. You must ask bartenders to make...

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Helpful?
1Thank EDDY-H
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear EDDY-H, Thank you for taking the time to review your stay with us. We are glad to learn our staff's service fulfilled your expectations and contributed to make your stay great. We are also happy to read you liked the cleanliness of our facilities, and enjoyed the convenience of having the Royal Market within the resort. We are sorry...

Vancouver, Canada
Reviewed 19 December 2015 via mobile

This resort exceeded my expectations. We were given a villa right on the beach with a great view. Since we had two small children with us it was just a few steps to the beach and pool. There is a store on site where you can buy groceries (limited) and two restaurants. The only downside is that there isn't much...

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Helpful?
1Thank Barbara W
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Barbara W, Thank you for taking the time to review your stay with us. We are glad to read that our service exceeded your expectations and you enjoyed the beautiful view of the Mexican Caribbean, as well as took advantage of the Royal Market, conveniently located within the facilities. We appreciate your feedback and look forward to welcoming you...

Reviewed 18 December 2015 via mobile

The top priority for me to evaluate hotels is "hygiene". That is why I rated them only with 2 stars. I like their location, private beach, nice meals included, pool, even the cocktail bar. But, I just couldn't sleep well because of dashing moskitos,- terrible!!! I'm telling you I killed more than 10 moskitos on my first night. What could...

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Helpful?
Thank Hyongmin K
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Hyongmin K, We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. Given our location on a tropical area, we follow a very strict monthly fumigation program on all areas and villas. Thanks to your feedback, we will reinforce this procedure since our customer's satisfaction is our utmost goal. On the other hand, we...

Kailua Kona, HI
Reviewed 15 December 2015

We were guest of RCI timeshare holders. 4 of us in a two bedroom suite but there was room for 6 with a Murphy bed in the living area. The suite was spacious and there was a sink in the second bedroom. The main bathroom had sink and hairdryer outside the toilet and tub/shower. There were two TVs, the second...

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Helpful?
1Thank Keikidoc
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Keikidoc, Thank you for taking the time to review your stay with us. We are glad to read you like our spacious rooms, amenities, the cleanliness of our facilities, and the cordiality of our staff. It is also wonderful to read you had an excellent stay and we look forward to welcoming you back soon. Best Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 11,379 - ₹ 34,465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 On the Beach Hotel in Cancun
#25 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
303 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to get pool or ocean view”
 of 5 bubbles leslies104, 21 Mar 2017 | Read review
“Maids very very clean. Tip around $5.00 a day”
 of 5 bubbles danceQuincy_MA, 19 Mar 2017 | Read review
“The room we had was facing the ocean. Great view of the beach.”
 of 5 bubbles H3869MYsusanb, 18 Mar 2017 | Read review
“Some suites look over the busy road. Avoid them due to road noise, it is busy throught the night. A pool view sorts that.”
 of 5 bubbles brianm511, 17 Mar 2017 | Read review
“All inclusive is the way to go. Excellent environment for kids and families. Always call your liquor. Tipping a little goes a long way. A very relaxed, safe place, next to traditional spring break hotels that is completely isolated. Beaches are good but not very large due to excessive grass feet from shore.”
 of 5 bubbles J6734GIryanb, 14 Mar 2017 | Read review
5 of 5