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Sunset Royal Beach Resort

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Sunset Royal Beach Resort
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2,636 Reviews from our TripAdvisor Community

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There are newer reviews for Sunset Royal Beach Resort
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Showing 1,659: English reviews
Bluffton, South Carolina
Reviewed 31 December 2013

We found this hotel to be a great place to relax and enjoy the beach. One of the best things that we really appriciated was the friendliness of all the staff. From the people at the desk, the concierges, and the service folks in the restaurant. We especially thank Guadalupe and Jhonethan Lopez who were so helpful to us. Dayren...

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Helpful?
Thank jppblp
Reviewed 26 December 2013

This was my first time travelling to Mexico and staying at the Sunset Royal, and it definitely wont be my last time. I had a great time at this resort. The food was good, the rooms were clean, the entertainment was great and the staff was awesome! I travelled with my mom, 3 sisters and my 10 month old son....

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1Thank Maj_zabian
Reviewed 25 December 2013

This was my third time in Cancun but my first time at the sunset royal. The resort is awesome and accommodates all age groups!! The staff made my trip perfect with their caring and outgoing attitudes. A HUGE thanks to Marisol and Jair who made my trip fun and exciting with every activity they performed! Marisol was beautiful, friendly and...

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1Thank MariamZabian
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for the perfect score on TripAdvisor! It is nice to read that you received great value and exceptional service. You had the type of experience that our guests around the world have come to expect and appreciate. We will be happy to share your kind compliments with our valuable team, especially with Marisol and Jair, and look forward...

Vernon, Connecticut
Reviewed 23 December 2013 via mobile

We stayed at Laguna Suits, which offers nothing but a single rest/bar and golf course, so each day we traveled over to another resort included in our package. This resort, sunset royal, we returned to often due to it being the only one on the beach. That being said, the beach is beautiful. We traveled the week before Christmas, beach...

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Thank Sgonz28
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for taking the time to submit a review on TripAdvisor. We regret to read about your experience and we sincerely apologize for not being able to fulfill your expectations. We can assure you that we are taking the necessary measures and it is our hope that this will not sway you from ever staying with us again and...

Cancun, Mexico
Reviewed 23 December 2013

I love sunset royal, its amazing and there is a lot of things to do, people is friendly and the service is excelent. I did not experience the whole thing because i´m staying somewhere else but the beach and the service is perfect.

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Thank Alejandro_M1791
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

We are so happy to hear that you were satisfied with your stay. We will be happy to welcome you back to enjoy the same great service and amenities all over again. Be sure to follow us on Facebook for the latest information on our Resort.

Ottawa, Canada
Reviewed 20 December 2013

My husband and I enjoyed our two weeks at the Sunset Royal. The employees at this resort are extremely helpful and friendly. We especially enjoyed the service we received from our concierge Ali. She was professional, helpful, sweet and certainly one of the reason we decided to upgrade. We also received great service from the following employees and hope to...

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Thank Mac Sue S
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for your review on TripAdvisor. We are glad that you enjoyed your stay with us during your visit. Guests´comfort and safety are of the utmost concern to us and our hotel is committed to making every possible effort to provide a secure environment. We truly appreciate your insight and how you describe some of our areas for improvements....

Burlington, Iowa
Reviewed 16 December 2013

We very much enjoyed our week at the Sunset Royal. We enjoyed our room with a balcony looking out at the lagoon and the city of Cancun. The staff was very friendly. We received excellent service from Guadalupe at the Acuario Restaurant. Also, Rosie, made excellent omelets! Both always greeted us with big smiles. Michael and Zallori provided excellent service...

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Thank Pam W
Smithtown, New York, United States
Reviewed 15 December 2013

Had a great time at the Sunset Royal Cancun. Food ranges from good to excellent. People are friendly. Great employees there- Tatiana in concierge is wonderful. Guadalupe in buffet restaurant is really on top of everything- great

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Thank Steve W
The Villages, Florida
Reviewed 14 December 2013

We had cold showers every day. They were working on an upper floor so we had banging until late at night. When going into restaurant the greeter was always talking to a co worker and we were left standing and always felt we were intruding on her time. We were on the 4th floor and enjoyed the view of the...

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Thank Eileen R
Coon Rapids, Minnesota
Reviewed 12 December 2013

The service was excellent great place to stay very clean all of the staff that we seen greeted us always friendly with smiles on their faces really felt like we were the only people there on how well they treated us (Moises) outside who remembered our first names and what we liked to drink from day 1-day 7 and (Robert)...

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Thank Ninna6483

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,099 - ₹ 21,581 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#35 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Royal Beach Resort staff and other travellers.
109 questions
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Plymouth, Minnesota

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face the ocean, but then that's why you're there, right?”
 of 5 bubbles gekvarda, 21 Mar 2017 | Read review
“Ocean views on the higher floors are the best.”
 of 5 bubbles WinnipegBev, 19 Mar 2017 | Read review
“Higher floors are less noisy on interior where the restaurant is.”
 of 5 bubbles kassiealexander70, 19 Mar 2017 | Read review
“908-1&2 are two suites with the same entrance. one side has city view and one ocean view. We loved it .”
 of 5 bubbles katha402, 14 Mar 2017 | Read review
“Make sure to tip the house keeping. They do an amazing job every day!!!”
 of 5 bubbles ellies435, 11 Mar 2017 | Read review
5 of 5