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Moon Palace Cancun

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Traveller (19276)
Pool & Beach (3585)
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Overview
Hotel website
Carretera Cancun-Chetumal Km. 36.5, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.5 Star accommodation
Additional information
Hotel website
Offers from Moon Palace Cancun
Offers & Announcements: Package Deal
Hotel deals
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Reviews (28,332)
There are newer reviews for Moon Palace Cancun
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24,876 results
Traveller rating
16,931
4,549
1,793
829
774
Traveller type
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LanguageEnglish
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16,931
4,549
1,793
829
774
Show reviews that mention
All reviews sunrise section nizuc section nizuc and sunrise golf club la gondola flow rider los caporales los tacos resort credit la trattoria swing bar public relations brazilian restaurant pay tax vacation planners huge resort dolphin swim
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11 - 15 of 24,876 reviews
Reviewed today via mobile

The staff at Bugambilias Restaurant is absolutely amazing, including the whole resort. We will be back! Thank you Rubicel Morales, Edgardo Moreno, Johnny Hoil, Alexander Delarosa, Limber de la Cruz ...

Thank Stephanie G
Reviewed today via mobile

Andrea, Isabel, Chef Samuel were all amazing! They were so nice, and the food was awesome! Special Shrimp Tacos and a dessert! Absolutely perfect! The view right on the beach was so beautiful and the drinks were delicious!

Thank brittmharris7
Reviewed today via mobile

Second day at moon palace . Just had fantastic shrimp tacos and introduced to chef Samuel who prepared them ! Thanks to the team especially Isidro and Eliseo and Ingrid for their attentive service ! Looking forward to a great dinner !

Thank Lorraine S
Reviewed today via mobile

We cannot be more happy with the service here! Everyone is SO friendly and helpful! You sit down and they are right there to help!! I couldn’t be more happy! HIGHLY recommend! Limber, Jhony, Edgardo, Alexander and Rubicel Morales were AMAZING!!!!!

Thank mortimoredenise
Reviewed today via mobile

Bogambilias lunch was really good. They had really good sushi and Mexican food. The servers Jonathan, Jesus Alberto, and Luis CuPul did a great job. 10/10 would recommend. They also have ice cream and cookies.

Thank ryanmurf
View more reviews
About
Description
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf More drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Free Internet
Spa
Bar/Lounge
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Luxury
,
Family
,
Spa
,
On the Beach
,
Top resorts Hotels
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Luxury
,
Family
,
Spa
,
On the Beach
,
Top resorts Hotels
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
2,433
Price range
US$ 331 - US$ 781 (Based on Average Rates for a Standard Room)
Also Known As
Moon Palace Hotel
,
Moon Palace Cancun Mexico
,
Cancun Moon Palace Resort
,
Moon Palace Golf & Spa Resort
,
Moon Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Luxury
,
Family
,
Spa
,
On the Beach
,
Top resorts Hotels
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
2,433
Price range
US$ 331 - US$ 781 (Based on Average Rates for a Standard Room)
Also Known As
Moon Palace Hotel
,
Moon Palace Cancun Mexico
,
Cancun Moon Palace Resort
,
Moon Palace Golf & Spa Resort
,
Moon Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (19,276)
Pool & Beach (3,585)
Room & Suite (2,698)
Dining (1,768)
Family and Play Areas (395)
Amenities (224)
Business Centre & Event Rooms (158)
Nearby
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Nearby RestaurantsSee all 1,175 nearby restaurants
Arrecifes - Nizuc Brazilian Restaurant/Moon Palace
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.76 km away
Los Caporales
231 reviews
.79 km away
Manglar Buffet Restautant
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.72 km away
Bugambilias
261 reviews
.04 km away
Nearby AttractionsSee all 822 nearby attractions
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Questions & Answers
Ask a question
Nanoo_10
22 October 2018|
AnswerShow all 2 answers
Response from Katie H | Reviewed this property |
We just returned and our understanding is that the staff are heavily incentivised on trip advisor mentions, so when someone is particularly good (whixh happens frequently) if your whole group mentions the great service on... More
0
Votes
Marijke W
21 October 2018|
Answer
Response from SudhirT76 | Reviewed this property |
To be come a palace member you have to go for a presentation at the elite centre with your spouse there are various types of membership and various ways of payment for the membership
1
Vote
Room Tips
"We like the Sunrise area. The Mango building is very convenient to the lobby."
EmilyLuciLaura
yesterday
Read review
"We were a small group and were placed from one side of the hotel to the other. Downer"
richardgronow
2 days ago
Read review
"All rooms look lovely whether you had a garden view of sea view as it is all pretty open and spacious."
PerthCaz
2 days ago
Read review
"Get a terrace suite... very good"
deanh254
5 days ago
Read review
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