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Moon Palace Cancun

Booking.comUS$ 567*
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#23 of 182 Hotels in Cancun
GreenLeadersPlatinum level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Moon Palace Cancun
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20,674 Reviews from our TripAdvisor Community

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There are newer reviews for Moon Palace Cancun
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Showing 18,477: English reviews
Reviewed 2 days ago NEW

My wife and I really enjoyed our stay. From the food to the amazing staff all over the resort (there are far too many to remember them all) everything was great! Breakfast delivered to the room, Drinks at the pool, nightlife at the Club/bars all were awesome. We'll be back again soon!

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Helpful?
Thank Patrick K
Reviewed 2 days ago NEW

This trip was the best trip we have ever taken as a family. My 2 boys are 7 & 9 and they had so many options of things to do that it allowed my husband and I time to relax. The food was actually really good, which I don't typically find at most all inclusives. The staff was amazing as...

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Helpful?
Thank 608colleeng
birmingham
Reviewed 2 days ago NEW

This was our 5th Visit to Moon Palace & the first time we stayed in the Grand Section - from the moment we were welcomed by the bell boys to the moment we left we were treated like royalty. Absolutely nothing was too much trouble for any member of staff - absolutely loved all the new restaurants, spa, beach bar...

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5Thank sarah12birmingham
St Albans, United Kingdom
Reviewed 2 days ago NEW

This was our third visit to Moon Palace, stayed in the Grand section, loved it! The food is amazing, many restaurants to choose from including Lebanese, Asian, French, a few stake restaurants, of which Barracuda in Sunrise section is my personal best. We were served by Victor there and he was absolutely amazing. Also Marco in Caribeno restaurant was really...

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Helpful?
1Thank Gordana K
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Gordana K, We value the way you positively recognize the effort that our members made for you recently during your stay in The Grand at Moon Palace, the way you highlight their willingness to serve and attend all your needs is a positive way to raise our standards of excellence, thank you for your recognition. On behalf of all...

Lehi, Utah
Reviewed 2 days ago NEW

Our family of four (17 yr old son and 13 yo daughter) recently returned from a week at The Moon Palace! It was wonderful from the moment we arrived in The Grand lobby. We stayed at The Grand and although there was some construction going on, it did not distract from our vacation at all. Our family fit just fine...

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Helpful?
4Thank driggsfamily2017
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Driggsfamily2017, Definitely with the wide variety of activities and resort facilities, your vacations will turn in the best experience ever lived before. Thank you for honoring us with your valuable visit and highlight so positively your entire experience, definitely next time you give us the opportunity to serve you a fully opened resort with endless activities will surpass your...

South Jordan, Utah
Reviewed 2 days ago NEW

The Moon Palace was fabulous and very family friendly. The pools, flow rider, beach activities are all great! We had a 2 bedroom villa on the golf course and it was beautiful. We even had a golf cart to use for the week to shuttle our family from our villa to the main lobby and beach. Mini golf was fun...

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Helpful?
Thank rmiddle30
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Rmiddle30, We would like to thank you for choosing Moon Palace Cancun as your favorite destination to enjoy a family vacations, the way you described your entire experience is greately appreciated and definitely your wonderful comments will inspire many travelers around the world to indulge theirselves in our resort soon. We hope that you honor us again with your...

Toronto, Canada
Reviewed 3 days ago NEW

Update is below original review: Original review: I had to cancel a room, as I booked 3 rooms and now I only need 2, and they refuse to give me the refund of $2401. They will not give me back the money and when we call them, they push the responsibility to someone else and will not solve the problem....

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5Thank _wendyweiwen
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear _Wendyweiwen, We are expressing our heart felt regret for the inconveniences you have suffered lately. At Palace Resorts our guests satisfaction is our main commitment and everytime you raise situations that affect your overall guest experience we ran a formal investigation to determinate the causes of this lack of attention. We appreciate your wonderful commendations but specially the outstanding...

Reviewed 3 days ago NEW

Just spent 10 days here and enjoyed every minute. Friendly staff who treat you very well. Clean hotel, fantastic food and good rooms. Don't understand why the bath is in the bedroom but maybe that's how they live here. A spacious hotel with good choice of eating places including the other 2 sister hotels. Only downside is you have to...

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3Thank sewebster703
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Sewebster703, Thank you for sharing your kind review with us but foremost for gave all our staff in Moon Palace Cancun the opportunity to serve you, it is so nice to know that they were willing to assist you at all times with all your needs. Our commitment will always be to provide endless room amenities that make your...

Des Moines, Iowa
Reviewed 4 days ago NEW

Just had a great evening participating in the optional Romantic Dinner event. The food, service and atmosphere was superb. Aiden, Edwardo and the sax musician did an outstanding job. Very attentive, friendly and kind throughout the entire evening. I'd highly recommend the experience. Apr 24, 2017

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1Thank IowaTraveler53
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear IowaTraveler53, It is wonderful to know that you fully enjoy a romantic ambiance during your dinner and all the exceptional and attentive service provided by our staff made of your visit a pleasant moment. Thank you for sharing your wonderful review, we would love the opportunity to look forward your visit soon! Cordially, Jose Luis Gonzalez Moon Palace Cancun

Reviewed 4 days ago NEWvia mobile

Let me start by saying that I never write any reviews but after being members of the Palace for 12 years I felt the need to share that every single time we go to Moon Palace we have an amazing time. Great Service, many restaurants and amenities, so much to do that one week is never enough. This time we...

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Helpful?
Thank Cachita125
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Cachita125, We are so delighted to hear that every minute of your stay was fantastic, thank you very much for mention all the names of the members that went beyond the top fulfilling all your needs and expectations. Make our guests feel special is our main commitment and after reading your comments we just want to express our gratitude...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Free Internet
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 22,232 - ₹ 50,393 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,587 questions
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SCOTLAND UK

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Waterviews have great views of gardens and water.”
143sandraw, 27 Apr 2017 | Read review
“the sunrise side has more thing for kids to do like the wave rider the Nizuc was nice with the waterslide”
110billk, 26 Apr 2017 | Read review
“I persionally like the beach view rooms”
nickmangelli, 26 Apr 2017 | Read review
“We stayed in building #88 at The Grand and it was in a great central location”
driggsfamily2017, 26 Apr 2017 | Read review
“The Grand Hotel at Moon Palace is mostly brand new. Exceptional hotel”
IowaTraveler53, 24 Apr 2017 | Read review
5 of 5
Booking.com
US$ 567* /night
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HotelQuicklyUS$ 669
Bookit.comUS$ 567
TravelocityUS$ 567
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Prices are for 1 room, 2 adults
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