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26/11/2017 27/11/2017
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    Moon Palace Cancun

    Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
    +1 800-635-1836
    Hotel website
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    26/11/2017 27/11/2017
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    Savings alert: 15% below average rate

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    US$ 500
    US$ 590
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    Overview
    • Excellent68%
    • Very good19%
    • Average7%
    • Poor3%
    • Terrible3%
    Travellers talk about
    “sunrise section” (1,048 reviews)
    “resort credits” (1,858 reviews)
    “nizuc section” (647 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Moon Palace Cancun
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    26 Nov27 Nov
    |
    1 room, 2 adults, 0 children
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    Reviews (22,885)
    There are newer reviews for Moon Palace Cancun
    See the most recent reviews
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    11 - 15 of 20,355 reviews

    Reviewed 2 days ago

    I have to say that one of my best experiences in Cancun was taking a step class with Zania. It turned out to be a private class, because as it turns out, not many people want to work out in Cancun. Zania customized my workout...More

    1  Thank smacfly4u
    Response from MoonPalaceCancun_GM, Manager at Moon Palace CancunResponded yesterday

    Dear smacfly4u, Thank you for sharing your feedback regarding your recent stay with us at Moon Paace Nizuc. I am thrilled to hear you enjoyed many facets of your visit, including the class of Zania which was one of your best experiences during your stay....More

    Reviewed 2 days ago

    This was our first time to Mexico and the Grand at Moon Palace far exceeded our expectations. From the moment we arrived the service was exceptional. The rooms were of a high standard and were cleaned daily with beds being turned down in the evening....More

    Review collected in partnership with this hotel
    1  Thank scottjane797
    Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded yesterday

    Dear scottjane797, Thank you for your preference and for taking the time in sharing with us your very kind comments regarding The Grand at Moon Palace Cancun. We are delighted to know that you experienced a fantastic service during your most recent visit to the...More

    Reviewed 2 days ago via mobile

    It is our second time at Moon Palace and I must say one of the highlights about this stay is seeing Emilio Hernandez at the swing bar. He was here during our first trip 4 years ago. He truly made our first trip a great...More

    1  Thank Louise C
    Response from MoonPalaceCancun_GM, Manager at Moon Palace CancunResponded yesterday

    Dear Louise C, It is wonderful to read about the details of your stay, specifically regarding your great experience with outstanding service provided by Emilio Hernandez. I am most pleased to hear that your experience in our resort was positive where you came back home...More

    Reviewed 2 days ago

    everything was great, the new lobby at the Moon Palace Grand is beautiful. The employees did an outstanding job with their haunted house in the ballroom. The only draw back was the loud pounding music and screaming DJ's around the pools all day. If I...More

    Review collected in partnership with this hotel
    3  Thank Reno_folks
    Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded yesterday

    Dear Reno_folks, Thank you so much for making us part of your recent visit to The Grand at Moon Palace. We take our guests' expectations into high consideration, therefore we are constantly looking for innovative ways to exceed them. Thank you for mentioning the incredible...More

    Reviewed 2 days ago

    At first we were in building 85 the first floor. A lovely room with access to everything but we desired more privacy. We made a request to be moved and we were accommodated. Our new location was the third floor in building 86. This was...More

    Review collected in partnership with this hotel
    2  Thank Robert E F
    Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded yesterday

    Dear Robert E F, Please allow us to mention that we are committed to creating an unforgettable Grand experience and reading your very kind review is heartwarming. Nothing will be greater than having you back here! We remain at your service. Cordially, César Fallardi, Operations...More

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    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Beachfront
    • Free Internet
    • Spa
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Spa
    • Hot Tub
    • Golf Course
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$ 346 - US$ 839 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Cancun
    • #9 Business Hotel in Cancun
    • #13 Family Hotel in Cancun
    • #20 Spa Hotel in Cancun
    • #21 Top resorts Hotel in Cancun
    • #22 Luxury Hotel in Cancun
    • #23 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 2433
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Agoda, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Moon Palace Hotel ,
    • Moon Palace Cancun Mexico ,
    • Cancun Moon Palace Resort ,
    • Moon Palace Golf & Spa Resort ,
    • Moon Palace Mexico
    Add Photo Photos
    Traveller (16426)
    Pool & Beach (3330)
    Room & Suite (2423)
    Dining (1579)
    Hotel & Grounds (9265)
    Family and Play Areas (367)
    Business Centre & Event Rooms (155)
    Bathroom (138)
    Nearby
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    7.79 km away
     
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    6.35 km away
     
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    5.06 km away
     
    Nearby Restaurants
    Arrecifes - Nizuc Brazilian Restaurant/Moon Palace
    129 reviews
    .77 km away
    Manglar Buffet Restautant
    253 reviews
    .73 km away
    Momo
    632 reviews
    .03 km away
    Bugambilias
    180 reviews
    .05 km away
    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Become a member for guaranteed good room. Moon Grand had many attractions for kids teens and adults but..."
    Read review
    "all rooms have at least a partial view of the ocean"
    Read review
    "All the rooms are nice, if they don't leak!"
    Read review
    "It seemed all rooms had a view of some sort, whether a garden with fountains, the pools or the ocean."
    Read review
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