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Moon Palace Cancun

Travellers' Choice award winner
#23 of 182 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,690 Reviews from our TripAdvisor Community

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Showing 17,610: English reviews
Templeton, Massachusetts
Reviewed today NEW

Our roomsite themselves were great, however the location was horrible. We are members and booked our trip months ago and still our room locations were unacceptable for "Member Status". Non-members had better views of ocean. Not to mention we couldn't leave our curtains open or sit on our deck. Our rooms were located on ground floor in direct view of...

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Thank kauffman524
Cold Lake, Alberta
Reviewed yesterday NEW

Staff was very friendly and many remembered us by name on the second day! Coffee and Sweets bar was amazing, Lucero makes a mean cappuccino! Buffet always has something different everyday. The steak house by the pool makes an awesome steak just the way you like it and Paulino will welcome a daily hug lol. Pools were super clean and...

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1Thank joannahp2017
Reviewed yesterday NEWvia mobile

It was our first time going to Mexico and staying in an all inclusive -- moon palace was AMAZING!! Staff was super nice and friendly and service was amazing everywhere. It was a really busy time around Christmas, but we enjoyed every minute of our stay! Loved the foam party on Christmas!!

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1Thank Rupa R
Reviewed yesterday NEWvia mobile

Juan was an amazing server! He was very informative and attentive. Happy and hard working....Moon Palace is lucky to have him as an employee! Food was fantastic....thank you chefs. Had everything from calamari to rib eye steak and everything was Perfect .

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Thank Alicia K
Montclair, New Jersey
Reviewed yesterday NEW

We stayed in a Presidential Suite the week of January 14th. We have been members with the resort since 2000. This is the beginning of high season, but the resort wasn't too crowded, although there were a couple of conferences going on. The Palace staff did a good job of routing the crowds to avoid interfering with the enjoyment of...

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Thank acrowe2_2000
Wellington, Texas
Reviewed yesterday NEW

Great fun, food and hospitality while visiting earlier in January. Beautiful resort, however quite large....and great all inclusive deal for the money. Best customer serv9ce I've ever experienced, by far. I've been many places, this was the best. Due mostly to Sunrise bell staff member Richard (Rafael) Veliz. I was the Human Resources Manager/Director for 7-Eleven, Inc for many years....

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1Thank jenniferlpendleton
Watertown, South Dakota
Reviewed yesterday NEW

Traveled to Cacun and stayed at Moon Palace Sunrise to attend the wedding of my niece. This was my and my husband's first trip outside USA. What a Beautiful resort! Such a wonderful staff from the greeting to check in, rides to where we wanted to go, waiters, waitresses, food service, & house keeping!! Excellent service ! I am not...

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1Thank LisaMFreeman
Wolf Point, Montana
Reviewed yesterday NEW

We recently had our first experience at a palace resort. It is by far the largest property we have tried. The facilities-lobbies restaurants pools etc are stunning. The size of the property makes good shuttle transport a necessity. Most of the time we didn't wait long even to get to the far end of the resort. We heard the villas...

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1Thank kmt2017
Turlock, California
Reviewed yesterday NEW

Moon Palace Golf and Spa Resort was one of the greatest places to stay. Staff was on top of everything. My wedding turned out beautiful thanks to all the support of my family and help of my wedding coordinator. Dream Art pictures and video turned out amazing. Pretty $$$ but worth it. I enjoyed the night shows and drinks. Food...

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1Thank agperez11
Ottawa, Canada
Reviewed yesterday NEW

Amazing dedication to service by all levels of staff. Beautiful resort. I will come back to the resort but not in January or February. Places for improvement/changes: * 1 hour+ for check is not appreciated. * take a bit to figure out their "system" * to resolve anything, have to go through at least couple of people * 2nd time...

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1Thank Moeed I

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 26,874 - ₹ 54,157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,081 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to Richard Veliz”
 of 5 bubbles jenniferlpendleton, 21 Jan 2017 | Read review
“Room 3383 experiences a lot of foot traffic by the patio.”
 of 5 bubbles kmt2017, 21 Jan 2017 | Read review
“We use the GRAND portion of the resort because it is smaller, somewhat quieter.”
 of 5 bubbles DomAIJr, 21 Jan 2017 | Read review
“The hammocks on our balconies were greatly enjoyed by the kids.”
 of 5 bubbles csmp451, 20 Jan 2017 | Read review
“Stay at Grande if you want some quiet and away from the action”
 of 5 bubbles redseworld, 19 Jan 2017 | Read review
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