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Carretera Federal 307, Km 340, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
5 people have started booking this hotel
Hotel direct offer!30% off room rate
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 272 hotels in Cancun
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Special Price:30% off room rate

Location

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Carretera Federal 307, Km 340, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport7 kmSee all flights
Aerodromo de Playa Del Carmen48 kmSee all flights
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35942Reviews7672Q+A100Room tips
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Popular mentions
Arielle Crawford wrote a review 16 Sep
1 contribution
We had a great time. They were very detail oriented and strived to create the ultimate guest experience. The hotel was very clean and sanitary and the whole staff wore masks. The staff is top notch and has an outstanding work ethic. Will definitely be back.
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Date of stay: October 2020Trip type: Travelled as a couple
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Christina P wrote a review Jun 2021
liberty, United States17 contributions11 helpful votes
+1
Hotel's Favourite
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.
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Date of stay: June 2021
Rooms
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Room Tip: Our room was quiet we were 1 building away from the lobby. We had a ground floor facing the...
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3 Helpful votes
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Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded 23 Jun 2021
Dear523christinap, At Moon Palace Cancun, exceeding the expectations of our guests with impeccable service is our most important goal. Our Resort has something for everyone and we are pleased that you have enjoyed the facilities and services that the resort has to offer. Thank you for mentioning the service of our entertainment team, Cesar, and our Bugambilias team. It will be a pleasure to welcome you soon. We can't wait for your next visit! Greetings, Christian Rangel General Manager Moon Palace Sunrise
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FARBASHA wrote a review 14 Sep
West Bloomfield, Michigan1 contribution
It was the best trip that i had that my kids didn't want to leave they enoyed it and it was short you need at least 4 to 5 days there i will repeat this trip again the people there are very nice and hard workers day and night
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Review collected in partnership with this hotel
Date of stay: August 2021
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Response from , Propietario at Moon Palace Cancun
Responded 3 days ago
Dear FARBASHA, Thank you very much for taking time to write this excellent review regarding your experience at Moon Palace It is an honor you chose us to spend your family getaway, and we are beyond thrilled to read you had an incredible stay from the beginning to the end. It was a pleasure to have you as our guests and it would be wonderful to have the opportunity to welcome you again. We remain at your service and sincerely hope to have you back soon. Cordially, Christian Rangel General Manager Moon Palace Sunrise
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aurea a wrote a review 13 Sep
7 contributions1 helpful vote
I would like to commend the staffs at the lounge bar. They were so awesome and made our experience, especially our adult kids, a blast and fun one. To mention a few, that went over and above were Alejandro Rosudo, Lorenzo, Adolfo, Alejandro Rosales and Kareem. They were all so wonderful and attended well to the requests of our grown up children. Whenever we are back, we’ll surely be looking for these guys. The only person that I didn’t appreciate was Manuel at the Boulangerie. He talked to me as if I didn’t understand English and was asking sarcastically where I was seated, while waiting (I was just across the counter). I feel that he was smirking behind the mask. He doesn’t have the customary politeness that the staffs of the resort have. Overall, Moon Palace is the place to go! We will definitely be back!
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Date of stay: September 2021Trip type: Travelled with family
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Response from , Propietario at Moon Palace Cancun
Responded 3 days ago
Dear aeaquino, Thank you for visiting us at Moon Palace Cancun and for sharing your kind review with our TripAdvisor community. We are delighted to read that this visit was enjoyable for you, it makes us feel proud to know it was because of the great service and attention the staff at the lounge bar provided you. Furthermore we deeply regret to read the perception you had of Manuel's approach, and we assusre you we will carefully revise your comments regarding the Boulangerie service as this is not the customer service we are known to provide. Please know that we remain at your service and we will be waiting to welcome you back in the near future, at this your home away from home Palace Resorts. Best Regards, Christian Rangel General Manager Moon Palace Sunrise
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692HOLLY wrote a review 13 Sep
Lake Worth, Florida1 contribution
We had the best food and service. Guataloupe,Elmer, Francisco and Saul took excellent care of us at the different bars. The food was excellent from Italian, Indian, Hibachi, Steak, Mexican. Our room was large with a nice size patio. We couldn't have asked for anything better
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Review collected in partnership with this hotel
Date of stay: August 2021
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Response from , Propietario at Moon Palace Cancun
Responded 3 days ago
Dear 692HOLLY, I appreciate very much you shared with us this short and sweet review regarding your experience at our beautiful resort. It is great to know that you had a great experience and your kind mentions to our amazing staff. Every guest deserves to have the experience they were hoping for, so we are glad that we achieved our goal and we managed to make you feel welcome providing you the attention and service you deserve. We hope you will grant us the opportunity to welcome you again in the future. Sincerely, Christian Rangel General Manager Moon Palace Sunrise
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LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (1.1 km).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Moon Palace Cancun have an airport shuttle?
Yes, Moon Palace Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Moon Palace Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.