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Moon Palace Cancun

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Panoramas (198)
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About

Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Free parking
Free Internet
Spa
Bar/Lounge
Breakfast included
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Green
HOTEL CLASS
Hotel links
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Offers & Announcements:40% off room rate
Hotel deals
31,113Reviews
21,718Photos
6,906Q+A
100Room tips
Traveller rating
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Popular mentions
Excellent trip, we stayed at the Grand where everything was new and very clean. Service at the resort was amazing, from the maids and front desk to the restaurants. The service at the pool bars were no exception. Most of our time was spent at the pool at Nizuc where the bar
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Hotel's Favourite
We stood at Moon Palace Sunrise 11/9/18 - 11/17/18. The service was outstanding. Filiberto Pech and Ricardo Ricardo Sierra Antonio greeted us when we arrived with a smile on their face and went out of their way to get us settled in. The Presidential Suite was amazing. Very
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Response from Michelle C, Manager at Moon Palace Cancun
Responded 20 Nov 2018
This is the type of feedback that inspires us to work hard and continue to exceed the expectations of our guests. We will share your comments with our staff. We are very lucky to have loyal guests like you and we look forward to your return. It's our pleasure!
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This was my first time back in ~7 years. Everything was as great as I remember. We stayed at the Grand (which wasn't finished last I was here) where everything was very new and beautiful. Service throughout the resort was awesome, but especially the guys tending bar at the Nizuc
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We recently returned from a great vacation at Nizuc, Moon Palace. In almost all facets this was 5 star excellent. The facilities were modern, excellently maintained and spacious. Our room was always comfortable and clean. The people and service was great. The choice of
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Excellent service by both Magdalena and Ana! Beautiful job and very lovely to talk with. The spa was very nice and relaxing and the people at the front desk were very helpful and accommodating as well.
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Vista desde uno de los balcones
Vista a las habitaciones del complejo
Professional photo exclusively commissioned by TripAdvisorMoon Palace Cancun
The Superior Deluxe Garden View King (Sunrise) at the Moon Palace Golf & Spa Resort
Professional photo exclusively commissioned by TripAdvisorMoon Palace Cancun
The Jacuzzi Deluxe Suite Room (Moon Grand) at Moon Palace Golf & Spa Resort
Professional photo exclusively commissioned by TripAdvisorMoon Palace Cancun
The Ambassador Suite (Nizuc) at the Moon Palace Golf & Spa Resort
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We are straying at Moon Palace--can we take a bus to Beach Palace and use their facilities?
You will have to cab it if you are not a member 25$ US each way
0 votes
Try asking at the Grand on TA not moon palace. Photos are pricey 650$ and up for a decent package
0 votes
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"At Nizuc we were glad to be overlooking both the garden (pool) area and partial ocean because it allowed us to go back to our room quickly."
"Some rooms are far away from main amenities. Request central location unless you want to walk a lot or rely heavily on golf cart taxis."
"Rooms facing beach side are obviously the best view!"
"If you are not a member you probably will not get ocean view, but you are not going to stay in your room much anyways."
"If you're a golfer, stay at the golf villas"
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PRICE RANGE
US$ 348 - US$ 939 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotelmoon palace cancun mexicocancun moon palace resortmoon palace golf & spa resortmoon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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