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Moon Palace Cancun

Booking.comUS$ 567*
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#21 of 181 Hotels in Cancun
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Moon Palace Cancun
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20,954 Reviews from our TripAdvisor Community

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Showing 18,713: English reviews
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Terrell, Texas
Reviewed yesterday NEW

My wife and I were looking for a quick trip to Mexico just to get away for a few days. We decided to try the Moon Palace and got a good deal through Costco of all places for an Air/Transfer/Hotel package. We arrived on Monday 5/1 around noon and were taken into a private lounge for check-in, which was different....

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6Thank BossZero
Houston, Texas
Reviewed yesterday NEW

We love Moon Palace, and have been coming here for 16 years. Last year we discovered the incredible pianist, Bela Duka. He's wonderful, and has become a good friend. We came down this year and made reservations in the restaurants according to when he was playing. He found out last year that my husband liked Les Miserable, and he learned...

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1Thank Leslie R
New York City, New York
Reviewed yesterday NEW

Title says it all for the most part. Great restaurants, decent drinks, great pizza near the pool, great pools, but super duper noisey after 8 a.m. until like 7/8p.m. when the guy doing all the announcing shuts up. Seriously, every couple of minutes he is yelling something ALL day EVERY day.

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1Thank itsdatatti
Wellington, New Zealand
Reviewed 2 days ago NEW

So I am staying at Moon Palace as I am here for a conference. This place is HUGE, I mean HUGE! It is a little jaded but dont let that put you off. It is an all-inclusive resort and if you are after a total chill out you would not need to go off the site. However I am a...

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Helpful?
1Thank Le S
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Le S, We feel so delighted to know that currently you're enjoying the pleasure of lilving the Palace Life, despite the reason of your visit is due to a conference, it is so thrilling to know that you are taking advange of all our resort facilities. Is there anything special we can do for you, it will be our...

New City, New York
Reviewed 2 days ago NEW

We had our wedding at moon palace. It was absolutely beautiful. We had a catholic wedding at the chapel overlooking the water. I came with my father in a horse and carriage. The priest was the greatest he even took a selfie after the vows. We also hand a sand ceremony on the beach afterwards with fireworks. The resort accommodated...

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Helpful?
1Thank ixidreaixi
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Ixidreaixi, Congratulations for your nuptials! We found no words to express how encouraging is for us to read your comments and the way that magically your wedding became in a dream come true experience, thank you for giving us the opportunity to serve you and express your wonderful thoughts about our resort. Definitely more love stories can be written...

Polcenigo, Italy
Reviewed 2 days ago NEW

Wow! What can I say? Friends recommended this place and it sounded ok, but wasn't something I would have selected, but we are so glad we listened to them!!! We stayed in the Grand, which was like we owned the place because it wasn't fully occupied. No lines, no wait, and we saw the same staff members all the time...

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5Thank Melissa M
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Melissa M, It's awesome that you trust in your friends and had the opportunity choose our Resort as your final destination, thank you for honoring us with you valuable visit. Choosing Moon Palace Cancun or The Grand will be the pass to enjoy an outstanding vacations surrounded by a wide variety activities on the beach or pool, incredible resort...

Reviewed 2 days ago NEW

This was my second time at the Moon Palace Sunrise Cancun, and seventh time at a Palace Resorts overall. I have been a member since 2008 and can't get enough of the great service and hospitality provided. The hotels are kept up beautifully and are super clean. The resort staff is very accommodating. I want to give a special shout...

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Helpful?
Thank kaitlinskelly
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Kaitlinskelly, Nothing is more motivating for us that hear from valuable members like you their experiences through the years with Palace Resorts and how the feeling of being at home never ends. Thank you for being a loyal member and for entrust your faith in us, we will be always committed to create the best of the best experiences...

New York City, New York
Reviewed 2 days ago NEW

Dear Sir or Madam: if you are looking for all inclusive resort that have everything you must try it one Hotel with 4 different worlds Sunrise ,Nizuk, Golf, and the new Grand Hotel. 14 restaurants to choose fm many pools play room for the kids # 1 Spa # 1 Golf relax and have a great time 24 hrs you...

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Helpful?
3Thank Joseph B
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Joseph B, Your recommendation is much appreciated, thank you for honoring us with such wonderful review and appraisals, definitely your kind words will inspire many traveles around the world to choose our resort and live the Palace Life with us soon! Again thank you for your comments and we do hope to have soon the opportunity to make of...

Colorado Springs, Colorado
Reviewed 2 days ago NEWvia mobile

This place is beautiful and the spa is amazing. That's where it ends! It's massive, by the time you leave you are completely exhausted from walking every where. The club is only open 3 random nights a week. The food was not impressive, the worst part for me was that the pool bars close at 6pm and they do not...

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Helpful?
Thank Yolanda K
Reviewed 2 days ago NEWvia mobile

our stay at the Grand Moon Palace was fantastic!! Moon Palace and the people made our honeymoon fantastic! and i want to give special thanks to a couple people WILLIAMS FERNANDEZ VIRGINIO RUIZ MORALES & ISAAC MORGAN amazing people!!!!

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Helpful?
Thank Aj S
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Aj S, On behalf of all our members you kindly mentioned we would like to express our grattitude for such rewarding comments, you may rest knowing that you comments has been already shared with all of them and surely your review wil motivate them to keep providing an exceptional service that will keep in the minds of many travelers....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free Internet
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico (Formerly The Grand at Moon Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 21,733 - ₹ 51,252 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Hotels.com, Hotwire, BookIt.com, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,786 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stay in the Presidential suites that overlook the pool and ocean. Of the three lobbies, we like to stay at Sunrise!”
801leslier, 25 May 2017 | Read review
“Sunrise for me offered the nicer rooms and hammocks on the balconies”
LeS339, 24 May 2017 | Read review
“We were pleased with our very spacious room at the Grand. New and clean!”
MelissaM304, 24 May 2017 | Read review
“Rooms farther south are closer to the other two resorts, Moon Palace Nizuk and Moon Palace Grand.”
kaitlinskelly, 24 May 2017 | Read review
“second floor”
josephb706, 24 May 2017 | Read review
5 of 5
Booking.com
US$ 567* /night
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Bookit.comUS$ 567
Expedia.comUS$ 567
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Prices are for 1 room, 2 adults
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