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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,336 Reviews from our TripAdvisor Community

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Showing 18,176: English reviews
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Los Angeles, California
Reviewed 2 days ago NEW

I loved the room, the second I laid down I didn't think I'd get back up! The bed was wonderful. Everyone working there was very nice. Especially our breakfast guys in El Manglar Jorge Baas and macedonio

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Helpful?
Thank brazilleluv
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Brazilleluv, Congratulations for your Nuptials! We appreciate you entrusting our us to be your hosts during your Honeymoon, we know how special life events such as your celebration are and we take immense pride in ensuring our wellness experience is a memorable one. We hope that you give us the opportunity to host you many more times to enjoy...

Reviewed 2 days ago NEW

This resort was amazing. 14 restaurants, huge pools, lots of activities for the kids. I would recommend it to anyone. I would definitely go back. The service was amazing, especially restaurant staff Jorge Baas. Very friendly staff.

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Helpful?
Thank Kelly M
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Kelly M, We would like to thank you for your excellent rating! We are pleased to read your positive comments and the way you raise the exceptional service that Mr. Jorge Baas provide you. It will be a pleasure to look forward your visit soon! Cordially, Jose Luis Gonzalez Manager Moon Palace Cancun

St. Louis, Missouri
Reviewed 2 days ago NEW

This was my 3rd stay there in a family deluxe two bedroom in Sunrise Section. Awesome as usual. Great food, clean and I won't stay anywhere else. Beach is not great due to seaweed but the rest of the resort is excellent.

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Helpful?
1Thank Pcarnaghi
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Pcarnaghi, Thank you for allowing us be your home away home resort in Cancun, we are elated to hear that our world class Resort has been your top notch destination to enjoy an awe-inspiring holidays. We hope to look forward your visit very soon! Sincerely, Jose Luis Gonzalez Manager Moon Palace Cancun

Reviewed 2 days ago NEWvia mobile

We spent a week at Moon Palace, and took advantage of the Awe Spa three of those days. I had a manicure, pedicure, two massages and one hair treatment. All were "ok" services, but not relaxing. The vacation planners who book the appointments insisted that I have my services performed at the Sunrise location- however it is a satellite location...

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Helpful?
1Thank Bethany D
Reviewed 2 days ago NEW

Gorgeous resort and friendly staff! Also went above and beyond to ensure the guest were happy and well taken care of. The excursions and the spas offered were awesome! All the rooms have a stocked bar with liquor, coffee, large garden tub with a view, and a hammock on the balcony! We took a tour of the facilities and received...

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Helpful?
Thank Tonya F
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Tonya F, We are so happy to hear that your experience rang with the tones of excellence we demand from ourselves to provide the highest level of service, thank you for giving us the opportunity to host you and we hope that you give us the opportunity to serve you again. Sincerely, Jose Luis Gonzalez Manager Moon Palace Cancun

usa
Reviewed 2 days ago NEW

Wonderful service, lots of activity to entertain and keep you as busy or active as you wish. Outside Tours - the rep from Costco's BD Travel - Hector was Edwardo were just amazing to spend so much of time with us to decide which tour to take. The Rivera Maya restaurant was not as great as we expected. The Italian...

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Helpful?
1Thank ldsilva
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear ldsilva, We would like to wholeheartedly thank you for choosing Moon Palace Cancun as your final destination, I will be sure to share your kind words with our entire team whom will love hearing from you. We hope to see your soon in the near future! Cordially, Jose Luis Gonzalez Manager Moon Palace Cancun

Sioux City, Iowa
Reviewed 2 days ago NEW

Moon Palace is a great place to spend a week ! They have a ton of restaurants, a nice golf course and more. My major complaint is it takes too long to get anything done, ie rides , golf, checking in and out. Probably because it is so busy. As far as the points go they are a joke, by...

Review collected in partnership with this hotel
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Helpful?
Thank Sbrulet
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Sbrulet, We at Moon Palace Cancun take great pride in ensuring a uniquely personable guest experience, that's why we value your trust for sharing your feedback with us. We regret profusely for the situation you passed with the rides and check in. You can rest to know that I have shared your feedback with our Management team for immediate...

Boerne, Texas
Reviewed 2 days ago NEW

There's good food everywhere at the Moon Palace resort. Dinner last night at the Brazilian steakhouse was exceptional. The salad bar contained options we hadn't seen in the other restaurants here. Cuts of meat are brought to your table on swords, then carved tableside. We finish our meal with a flaming Mayan coffee! Service was impeccable- hats off to Ernesto,...

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Helpful?
2Thank Frank O
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Frank O, Our aim at Moon Palace Cancún is to enable wellness experiences with our world class amenities paired with a refreshingly personable guest experience. On behalf of all our members in Arrecifes Restaurant we would like to share our appreciation for your kindness and excellent rating. We look forward your visit soon! Cordially, Jose Luis Gonzalez Manager Moon...

Visalia, United States
Reviewed 2 days ago NEW

A incredible experience, If you want luxury, full service and the most beautiful view, this is the place to stay. The food was excellent and the staff was always helpful and attentive! I would recommend this hotel to anyone who is traveling to Cancun! We will definitely be going back.

Review collected in partnership with this hotel
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Helpful?
Thank Judy S
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Judy S, One of our four brand components is that every visit ensure a wellness experience which comes complete with our unparalleled service, we are pleased to read you pleasantly enjoyed you recent holidays with us. Thank you for choosing Moon Palace Cancun as your final destination, we will be delighted to look forward your visit soon! Cordially, Jose...

Leander, Texas
Reviewed 2 days ago NEW

Service first class, Staff incredible, Food great very relaxing vacation Thanks Moon Palace!!!! We are looking forward to our next visit, very soon....................We especially enjoyed staying at the new Grand Property.

Review collected in partnership with this hotel
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Helpful?
Thank Philip C
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Philip C, As a testament of our strive of perfection we feel so delighted to hear from our valued guests like you, the way you enjoy an awe-inspiring vacations at The Grand. Thank you for your preference in Palace Resorts, we hope to look forward your visit here at Moon Palace Cancun soon! It will be a pleasure to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 23,320 - ₹ 52,601 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,390 questions
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SCOTLAND UK

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Few more room service options ”
 of 5 bubbles brazilleluv, 23 Mar 2017 | Read review
“Ask for ocean view”
 of 5 bubbles Pcarnaghi, 23 Mar 2017 | Read review
“Sunrise - more activity and lots of kids. With teens or a couple who likes moderate activity -- Nizuc. Quieter place - Grand.”
 of 5 bubbles ldsilva, 23 Mar 2017 | Read review
“Get a map and see where you want to stay, they are pretty accommodation to change your room to one you want.”
 of 5 bubbles Sbrulet, 23 Mar 2017 | Read review
“We love the golf course rooms. You get you're own golf cart with the room, which is great to have at such a massive property.”
 of 5 bubbles franko820, 23 Mar 2017 | Read review
5 of 5