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Moon Palace Cancun

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Traveller (17937)
Pool & Beach (3545)
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Ratings and reviews
#20 of 180 Hotels in Cancun
Travellers' Choice2018 Winner
  • Excellent68%
  • Very good19%
  • Average7%
  • Poor3%
  • Terrible3%
Travellers talk about
“sunrise section”(1,114 reviews)
“nizuc section”(706 reviews)
“flow rider”(548 reviews)
View all reviews
What's included
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
4 Star Hotel
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US...
Offers from Moon Palace Cancun
Offers & Announcements: Package Deal
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Location and contact
Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Hotel website
6.4 km to Cancun Airport
10 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (25,342)
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22,477 results
Traveller rating
14,810
4,409
1,731
795
732
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14,810
4,409
1,731
795
732
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1 - 5 of 22,477 reviews
Reviewed today via mobile

Luis Azpeitia’s service was what made our pool experience outstanding, his professionalism and great attitude of service were essential to have a great time with my family!! Owners keep him close ! He is why we get back to Moon Palace..!

Thank Daniel M
Hotel's Favourite
Reviewed 20 November 2017

We just returned from an incredible week at the Moon Palace. We've stayed at Beach Palace and Sun Palace a number of times before, and have always loved the level of service and the quality of the accomodations, so we were a bit apprehensive of...More

Review collected in partnership with this hotel
77  Thank gerald422
Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded 21 November 2017

Dear gerald422, Thank you for your preference in Palace Resorts. We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming...More

Reviewed today via mobile

Excellent service!! Gerardo, Eduardo, and Jose attended our party of 13 with the best service we’ve had. We highly recommend this restaurant and are leaving very satisfied with the service that was provided.

Thank Karem M
Reviewed today via mobile

I had a wonderful time at Moon Palace Cancun. Although the beaches don’t represent themselves as presented in pictures, every other aspects was beyond on point. The food was amazing, and the staff was welcoming and did every thing to make your stay is the...More

Thank Kyli H
Reviewed today via mobile

We had excellent service from Richard Veliz! He gave us a wonderful tour of the resort, made us feel so welcome and gave us great tips on how to maximize our vacation! Im so excited for the week ahead!

Thank Courtney T
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About
Description
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf ...More drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Family
,
Spa
,
Top resorts Hotels
,
Luxury
,
On the Beach
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Free Internet
Spa
Bar/Lounge
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Family
,
Spa
,
Top resorts Hotels
,
Luxury
,
On the Beach
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Family
,
Spa
,
Top resorts Hotels
,
Luxury
,
On the Beach
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Family
,
Spa
,
Top resorts Hotels
,
Luxury
,
On the Beach
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (17937)
Pool & Beach (3545)
Room & Suite (2675)
Dining (1721)
Family and Play Areas (388)