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Park Royal Cancun

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Traveller (2920)
Pool & Beach (694)
Room & Suite (473)
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Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(278 reviews)
“presidential suite”(140 reviews)
“el mirador”(44 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Reviews (4,841)
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandanachosentertainment staffadult poolmall across the streethot dogsbuffet foodspring breakbeautiful beachlobby barthe wait staff
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1,231 - 1,235 of 1,898 reviews
Reviewed 28 March 2012

Your get what you pay for at this hotel. It was all inclusive and had delicious food. Ammenities were pretty good too. We were right across the street from the out door mall. The beach was great, and the boogie boarding was so much fun,...More

Thank karismms
Response from Monica C, Gerente at Park Royal CancunResponded 9 September 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed 28 March 2012

We stayed here for a week. Hotel is amazingly clean and welcoming. Staff is absolutely exceptional! Hands down best! Great activities and entertainment. Food was petty good. Outside grill is great. Great location!More

Thank FreqTrav24
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 27 March 2012

The property itself is immaculate! Inside and out! The staff was great! Benjamin, our favorite bartender and Carlos, our favorite bellman, along with many other staff went above and beyond to make our everyday a fabulous experience! The beach is beautiful. My only critique is...More

1  Thank Barbara S
Response from Monica C, Gerente at Park Royal CancunResponded 8 September 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

Reviewed 26 March 2012

The rooms and services were sooo great!Better than I expected!More

Thank breanne-joy
Response from Monica C, Gerente at Park Royal CancunResponded 8 September 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

Reviewed 23 March 2012

Overall my stay was amazing, the staff here are excellent, you feel as though you are at home- they were happy to cater to you every need. Dani and the rest of the staff by the pool were very entertaining. The resturaunts here were all...More

Thank mextrav12
Response from Monica C, Gerente at Park Royal CancunResponded 9 September 2017

It is great to hear that you enjoyed your stay at Park Royal Cancun. We work hard to ensure that our guests receive the best service and we are happy that we are succeeding. We are sorry to hear that there were some downsides to...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$ 176 - US$ 395 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#58 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 176 - US$ 395 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#58 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2920)
Pool & Beach (694)
Room & Suite (473)
Dining (197)
Family and Play Areas (43)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
jlc65
15 February 2018|
Answer
Response from Luz del Carmen R | Property representative |
Dear Sir, Construction will be over by the end of June 2018. The waterpark is open the whole year. Regards,
0
Votes
Google Translation
mybabyemily
14 February 2018|
AnswerShow all 2 answers
Response from Luz del Carmen R | Property representative |
The construction will be over by June 2018. New rooms will be available by April 2018 and the new Sky Bar by June 2018.
0
Votes
Google Translation
Louise C
18 January 2018|
AnswerShow all 2 answers
Response from cheryl_snow_3 | Reviewed this property |
The Park Royal is equipped with ramps outside for guests and elevators inside also. It is very easy to maneuver around!!!
0
Votes
Room Tips
"use so caulking around doors and windows they leak badly in rain storms"
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"Need a mini fridge and better beds"
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"The windows in the lower cost stedio rooms do not open and this might keep me from re-visiting this resort. I..."
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"These are older rooms. Switch to the Grand Park Royal!!"
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