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Park Royal Cancun

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#61 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Park Royal Cancun
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3,945 Reviews from our TripAdvisor Community

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Showing 1,638: English reviews
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Reviewed yesterday NEW

I travelled with a group of 6 to the Park Royal for Spring Break and it was perfect for us. If you are college-aged, on a budget, and looking for a more low key resort (not Oasis) then this is definitely a great choice. There were about 4 other Spring Break groups there when we were there which was just...

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Helpful?
Thank Jules G
Reviewed 4 days ago NEWvia mobile

Old facilities Only has 2 restaurants In my case people are working in the next room and over me, people in front desk say that try only work after 12 pm. I cant sleep a lot of noise Bad attention in front desk Beach are beatiful Waiters not offer nothing in pool you need to order in bar

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Helpful?
Thank Joel R
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Malone, Wisconsin
Reviewed 5 days ago NEW

Poor everything. We were suppose to be here for one week, we checked out and flew home on day 2. Royal Holiday should be ashamed to offer this resort in their inventory. unit view was an alley requested king bed, received 2 double beds unit needs updating - all old buffet closed and only had 1 restaurant dirty beach -...

Review collected in partnership with this hotel
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Helpful?
Thank jamesrO6553IL
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Reviewed 6 days ago NEW

During a 4 day stay: Because of an error in their system got locked out my room for a couple hours (at night), front desk hang up the phone on me (twice), tried to charge me for lost key cards (which I didn't receive), did not clean my room twice (in 4 days!), end a long etc. Very friendly staff...

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Helpful?
2Thank Torres C
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Casper, Wyoming
Reviewed 1 week ago NEW

Horrible, absolutely horrible. When we first got there we went to the front desk to check in. The employee told us to have a seat and a drink while we waited. We waited for about an hour and a half before I finally went back up to the front desk to check to see what was going on. The manager...

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Helpful?
4Thank hjfbs11
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Reviewed 1 week ago

First time at this hotel, very clean with spacious rooms. Food was good, would gave preferred foods from the region to experience Cancun cuisine. The hotel is medium size, perfect for our needs. I particularly enjoy not having small children running around screaming loved it. At our arrival we were greeted with great smiles and courtesy except for the woman...

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1Thank Michelle C
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

West Lafayette, Indiana
Reviewed 1 week ago

Just got back from 6 days at this resort. We were a large group of college students and enjoyed our stay very much. This resort fit all of our budgets well with left us with some extra spending money to do more around Cancun. We highly enjoyed the nicer restaurant and the cleanliness of everything(beach, pool, rooms, etc.). Like some...

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Helpful?
Thank mgerada
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Boston, Massachusetts
Reviewed 1 week ago

The hotel was great, but it was the incredible staff that made this a vacation to remember! Felipe in the La Veranda buffet was so attentive and personable - your drink wouldn't even be half empty and he would be bringing you a fresh one, or some ice to add to the drink you already have to keep it cold....

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Helpful?
Thank madisoncarney
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Hamilton, Canada
Reviewed 1 week ago

Our vacation to the Park Royal was our second week in Cancun. We checked in and our room was promised when the front desk said - 3:00pm. Stepping out on the beach we were greeted to the most beautiful colors that blue water can be. Better than our previous week were the water was a dirty brown and loads of...

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Helpful?
Thank Bobby0407455692
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Wasaga Beach, Ontario
Reviewed 1 week ago

A nice small resort for the family, set right on the beautiful beach of the Carribean. The food at the buffet restaurant was good - we were not able to get into the Italian a la carte restaurant. Fun events run by friendly staff all day long for everyone. Because of this, the pool is always quite noisy - fun,...

Review collected in partnership with this hotel
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Thank geekyp74
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 10,931 - ₹ 31,483 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#45 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#51 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
154 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room in the 6th floor”
 of 5 bubbles Q6500GEmichellec, 19 Mar 2017 | Read review
“Higher the floor the better”
 of 5 bubbles Bobby0407455692, 18 Mar 2017 | Read review
“Great view of the ocean”
 of 5 bubbles lynnb807, 16 Mar 2017 | Read review
“This hotel has transportation to and from airport”
 of 5 bubbles ANTHONYB209, 13 Mar 2017 | Read review
“Rooms at the end of the building have large balconies”
 of 5 bubbles clongMemphis, 12 Mar 2017 | Read review
5 of 5