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Park Royal Cancun

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#61 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Park Royal Cancun
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4,026 Reviews from our TripAdvisor Community

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Showing 1,665: English reviews
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Spotsylvania, Virginia
Reviewed yesterday NEW

What an amazing spring break trip! My husband and I traveled with our two friends and their 1.5 year old. The hotel is probably one of the oldest on that main strip but they have definitely kept up with renovations-- it's also extremely clean! The staff works constantly to keep up appearances. Our room was cleaned thoroughly every day. Shout-out...

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Helpful?
Thank nialeggio
Seattle, Washington
Reviewed 4 days ago NEW

Three of my friends and I went down to Cancun for Spring Break. We're all working professionals and were very pleased with the friendly hotel staff (especially the bartenders). The buffet was good, but the Italian Restaurant on the resort was AMAZING-- seriously, go every night! The beach was gorgeous, and we honestly only spent a little time in the...

Review collected in partnership with this hotel
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Helpful?
Thank Emily Z
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Reviewed 5 days ago NEWvia mobile

Save your money and book a better hotel. This hotel has nothing to offer other than the fact that it's on the beach, but so is every other hotel in Cancun. Horrible service, horrible staff, horrendous facilities and the worst food I've ever had. We arrived at the hotel around 12pm after a 4 hour flight. We were starving and...

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Helpful?
Thank Michelle R
Monica C, Gerente at Park Royal Cancun, responded to this review

thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Seattle, Washington
Reviewed 6 days ago NEW

TLDR; Room and front desk service were subpar. Food was good, but one restaurant doesn't allow kids. The activities staff was great with my daughters and they were really the only saving grace. The start of our trip was a bit of a fiasco. We had passport issues for our daughters so we ended up arriving a couple days after...

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Helpful?
Thank Isaiah C
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Montreal, Quebec
Reviewed 1 week ago NEW

I would like to thank Gabriel the server at breakfast and lunch for is fantastic service and attention, Is the best. the food was very good and It's nice that the finally change the menu et the Italian restaurant.

Review collected in partnership with this hotel
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Helpful?
Thank nathaliebouchard_dre
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Worthington, Minnesota
Reviewed 1 week ago

This is my 5th visit to Park Royal.I have nothing but praise for the staff. The bar tenders,waiters,house keeping and bell boys all do an excellent job. They remember me and welcome me back like family.I have made friends with other travelers and see them every year.It's like home when I get there.I am very happy with the food and...

Review collected in partnership with this hotel
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1Thank jerrybK5546CU
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your experience during your stay at Park Royal Cancun and we hope that you stay with us again on your next trip to Cancun.

Concord, New Hampshire
Reviewed 1 week ago

We enjoy staying at this property, but have been misled when told what kind of room we will get. They may say you'll get an ocean-front room, but don't hold your breath. Another nice thing about this property is that they have an adults-only pool and bar, but there are a few little runs running about from time to time....

Review collected in partnership with this hotel
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Helpful?
Thank Lester Z
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you didn't enjoy your experience at Park Royal Cancun and we wish that you didn’t leave feeling disappointed. Please know that the events you describe are not reflective of the service that we strive to provide to or guests and we...

St. Catharines, Canada
Reviewed 1 week ago

My Two friend and I really had a fabulous time while staying at the Park Royal Cancun resort.. We did have 4 Staff member who defiantly went out of there way to make are stay the best one ever, Kodos go out to Entertainment staff member Benge Salinas Quintero, Adult Pool bar staff Jeorge and morning Dining room staff Gabriel...

Review collected in partnership with this hotel
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1Thank heidimhowell
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Buffalo, New York
Reviewed 2 weeks ago

Brought our 5 year old and 2 year old grandsons for a five day vacation with their parents. The Park Royal has added a new splash park for the children since our last visit. It was wonderful...clean and well taken care of and a life guard on duty most of the time. The food is very good, with a big...

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Helpful?
Thank herweg5
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Spokane, Washington
Reviewed 2 weeks ago via mobile

This is one of the worse All inclusive I've ever been to. They charge for everything even though it's all inclusive and the room are so outdated it's like staying in a hospital. The didn't counter and management were horrible they said my room was not available when we arrived and we would have to pay for an upgrade to...

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1Thank mcvelsan
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 11,604 - ₹ 45,054 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#45 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
157 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In order to have any sort of decent room you need to go Presidential or Royal levels.”
isaiahcooper, 19 Apr 2017 | Read review
“Best if you don't have children”
ornellagayoso, 10 Apr 2017 | Read review
“This was the worse experience of my travel history. I have travelled extensively. Sophia was the worse person to deal with. It was so bad that I checked out of the hotel and went to the Westin. The next day manager Jose was no better. If he could not accommodate he could have been more kind. He did not show any customer service, graciousness or concern for me as a customer. I've been a manager and that is not how you treat irate CustomerS. I email d and spoke with the report to insure my stay would not be filled with upgrades, and insufficient accommodations. When I arrived I received a room that was opposite of my request, no ocenview even though I paid for an uograde. Sophia was less than nice, she blew me off and told me to call in the am. My room had two double beds, my wife and I have been married for 24 years, we've never had to sleep in double beds. This was the worse travel experience but in my life. I'm concerned that Royal Holiday has become so large that people don't matter anymote. The sheer disregard for a person like me that spent countless hours trying to insure that my travel is cperience was excellent. I was let down with no compensation or correction of the problem. Not to mention that when I arrived the lights in my room did not work. I'm appalled that I was handled in this manner. I'm not sure where this organization is going but down would be the dire tiom that I see. ”
978juanitad, 5 Apr 2017 | Read review
“Don't get studio.”
X2118RHdannyb, 3 Apr 2017 | Read review
“Very helpful staff - friendly staff. meals had a good variety ...remember to book the Italian restaurant before 9:00 AM or you will not get in for supper! Take hotel taxis only for travel -or bus...”
932emilem, 2 Apr 2017 | Read review
5 of 5