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CasaMagna Marriott Cancun Resort

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#15 of 182 Hotels in Cancun
GreenLeadersPlatinum level
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CasaMagna Marriott Cancun Resort
CasaMagna Marriott Cancun Resort
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3,652 Reviews from our TripAdvisor Community

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There are newer reviews for CasaMagna Marriott Cancun Resort
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Showing 3,112: English reviews
Bountiful, Utah
Reviewed 7 August 2014

I was in Cancun for a few weeks in February and March. I decided to sample some common hotel chains which were Marriott, Hyatt, and Starwood. I willl tell you the good, the bad, and the ugly. Good: Marriott Casa Magna (five nights) is truly magnific! The architecture is stunning. The lobby, hallways, and grounds were beautiful. The room is...

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Helpful?
5Thank 1HotNana
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear YOLOFOREVER: It is an honor to be ranked by you in number 1!!! I value your time to share your experience at our property and I am happy to know that you enjoyed your 5 days stay with us, thank you for your warmest comments and for your trust and loyalty since 1998, it will be a pleasure to...

Chicago, Illinois
Reviewed 7 August 2014

I prefer to take the bus down to the action in Cancun and lodge in a more quite local so I was trying to decide between the CasaMagna and the JW. (I am a Marriott Platinum Elite so I do prefer their properties). They are a couple miles from the "busy" Hotel Zone area of Cancun (but only a super...

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Helpful?
2Thank MiscMel
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear MiscMel: I am delighted that you have chosen Marriott CasaMagna Cancun this time, it´s always a honor to host our Elite Members, I appreciate a lot your recommendation regarding the access to JW Spa, I will definitely take note of that for my next meeting with my executive committee. I´m placed that your room was perfect! Hope you had...

Washington DC, District of Columbia
Reviewed 5 August 2014

Don't make the mistake of assuming that even though these two hotels are both Marriott brands and connected to each other, that you can use the pool facilities in either hotel. You may find some posts here that suggest otherwise but be careful not to disclose that you're visiting from the other Marriott hotel because you will be asked to...

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Helpful?
3Thank sianjmr
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear sianjmr: We value the feedback about your experience in our properties and I offer you an apology for this issue, unfortunately guests from CasaMagna can’t use the JW guest facilities and vice versa. I´m very sorry to hear you have experienced different service levels during your stay, we always try to provide each guest with excellent service and clear...

Reviewed 4 August 2014 via mobile

Service was great. Location is very nice. Food in hotel more expensive than I expected but again Cancun is expensive compare to the rest of Mexico. Only negative was the promise of ocean view! There are ocean views and partial ones. Confirm the full ocean view for best experience.

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Helpful?
Thank farzin t
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear farzin t: I´m glad that you enjoyed your stay with us and also to know that service an facilities was what you expected and deserve, I am sorry to read about the misunderstood regarding the room type, it will never happened again. Hope we can have the opportunity to host you again. Best Regards Manuel Magaña / Hotel Manager

Olyphant, PA
Reviewed 2 August 2014

First time to Mexico, and we were a little nervous. We were given tips about walking through the airport with our heads down, to avoid people soliciting rides to your hotel. But everything worked out. We paid to upgrade our room to a suite, and had Cowan front. Room was really nice, location was great, overlooked the entire resort, with...

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Helpful?
2Thank Karen G
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Karen G: Bienvenidos a Mexico! I am pleased to know that this first trip to Mexico you have chosen Marriott CasaMagna Cancun. Happy to read that you loved the pool area! ( so do I!) And that you have the chance to relax and enjoy the stunning views of the Mexican Caribbean sea with the white sand; unfortunately about...

Santa Clara, California
Reviewed 2 August 2014

I had a super bad experience staying at this place. I travel a lot and have never had this experience before. I recommend to all the people booking this place , make sure you get the FINAL RECEIPT after check-out otherwise these people will charge you way extra !!!!!! We stayed there in July for 4 nights , with 2...

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Helpful?
20Thank harkaransahni
MarriottCancun, Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Guest Harkaransahni, I would like to thank you for taking the time to post your comment on Tripadvisor. I am sorry to hear that you experienced issues with charges to your credit card and that you made several phone calls to get the matter resolved. Your case has been shared with the staff involved and expected not to be...

Medina, Ohio
Reviewed 2 August 2014

Just got back. Loved the beach for swimming. Seemed very calm and safe for ocean swimming especially in the morning. Nice warm water. Just what I came for. The pool was nice as well. Like a giant hot tub. Almost too warm. But after last winter, won't complain about being warm. Room was okay. I thought the beds and pillow...

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Helpful?
Thank OrygunDuck
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear OrygunDuck: Cancun already misses you! Thanks so much for choosing Marriott CasaMagna Cancun for your vacations, do you have time to try the hot tub in the middle of the pool? That hot tub is one of my favorite parts in the hotel, just to sit there relax and enjoy the stunning views of the Mexican Caribbean….. Amazing! I´m...

Monterrey, Mexico
Reviewed 30 July 2014

I always like to start with the good stuff, so... The beach and pools are great. I used to live in Cancun, so I've seen most of the beaches in the hotels, this is top of the line. Clean sand, warm pools, just excellent. I'd also like to mention Front Desk staff Vladimir, Vicente and Rafael for their kind attentions,...

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Helpful?
2Thank JoseLuisAngeles
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear JoseLuisAngeles: I´m very happy to read that you loved our beach area! Our pool staff strive every day to keep the beach clean, Thanks so much for noticing Vladimir, Vicente, Rafael, Kenia, Saul and Diego, I feel proud of them and I will let them know about your great comments. I also apologize for not giving you the correct...

Hinckley, United Kingdom
Reviewed 30 July 2014 via mobile

Spent 6 nights at casamagna with my boyfriend. Booked a cheaper 'garden view' room but still had a wonderful view of the ocean! The pool area is nice, although people get up stupidly early to reserve loungers under the much needed parasols. Beach is beautiful and so is the water. Lobby is well decorated and so was our room. Service...

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Helpful?
2Thank Niki W
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Niki W: I´m pleased to read that you and your boyfriend enjoyed your stay at CasaMagna Marriott Cancun. Is nice to see you enjoy that stunning views!!!! Awesome don’t you think? Thanks so much for your warmest comments regarding the decoration and service, our staff strive every day to create unique experiences for all of our guests. The location...

Rancho Santa Margarita, California
Reviewed 30 July 2014

I just returned from a great week at the casa magna with the whole family. Wife and 2 teenage boys had a blast. Beach was wonderful, room was clean and spacious and the management upgraded us to an executive suite as they were doing some remodeling close to our initial room, great upgrade. Very helpful staff and we want to...

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Helpful?
3Thank Darrenmt
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Darrenment: I´m so glad that you and your family enjoyed your executive suite! Thanks so much for noticing Jorge, he is one of the oldest bell boy in our hotel and believe me, he knows Cancun better than me! I will let Jorge know about the great comments you have made of him in this review. It’s great to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 

Additional Information about CasaMagna Marriott Cancun Resort

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 11,291 - ₹ 27,018 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CasaMagna Marriott Cancun Resort 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott
Hotel Style:
#8 Business Hotel in Cancun
#14 Top resorts Hotel in Cancun
#14 Spa Hotel in Cancun
#15 On the Beach Hotel in Cancun
#15 Luxury Hotel in Cancun
#16 Family Hotel in Cancun
#20 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from CasaMagna Marriott Cancun Resort staff and other travellers.
222 questions
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Questions? Get answers from CasaMagna Marriott Cancun Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean view.”
 of 5 bubbles kidcancun, 15 Feb 2017 | Read review
“Fourth floor on the left hand side with an ocean view is best”
 of 5 bubbles 790jacobd, 15 Feb 2017 | Read review
“Choose another property”
 of 5 bubbles KevinBromagen, 13 Feb 2017 | Read review
“Great beach and pool was excellent - BUT the service was awesome!”
 of 5 bubbles ChiTownJakeH, 9 Feb 2017 | Read review
“Just ask for a room with a view. It overlooks the ocean and is very beautiful.”
 of 5 bubbles , 8 Feb 2017 | Read review
5 of 5