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JW Marriott Cancun Resort & Spa

CancelonUS$ 276*
View Deal
#12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 356*
US$ 276*
Great Deal
US$ 356*
US$ 356*
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JW Marriott Cancun Resort & Spa
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4,134 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,615: English reviews
Washington DC, District of Columbia
Reviewed 30 June 2015

The room was clean, and service was warm and helpful, albeit slow. However, my stay was disappointing in a few different ways. I would not stay at this property again, nor will I recommend this resort to friends or family traveling to the area in the future. First, as a platinum member with Marriott, I've stayed at many all over...

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Helpful?
6Thank Melissa C
MarriottCancun, Front Office Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Guest, Greetings from Cancun! Thank you for you for patronising the J.W Marriott, on your recent visit to Cancun, and taking your time out to share your valuable feedback. I was sorry to learn of your concerns regarding your recent stay at J.W Marriott Cancun and at the outset, would like to offer my sincere apologies for the disappointment...

Pittsburgh, Pennsylvania
Reviewed 30 June 2015

Stayed 6 nights with a family of four. I am a platinum member and used points. They will not upgrade you to a suite so after being cramped into a standard two bed room ( did have a great view of the ocean). We spent the money for a Caribbean Suite which suited the family better ( we have two...

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Helpful?
2Thank Biztravr
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Biztravr, Thank you for trusting Marriott during your getaways, I’m happy to know you had a great time enjoying the service, the club 91 and the view! Thank you for noticing our service we all work really hard to provide you with the friendliest service in town! Did you happen to dine in one of our restaurants? Champions is...

Oklahoma City, Oklahoma
Reviewed 30 June 2015 via mobile

Such a wonderful hotel. Hotel staff top notch and friendly! Best pools and food. Rock Sheimp tacos at Beach restaurant a MUST!!! Lounge chairs at pool will have you relaxed ALL DAY! Go next door to Marriott Casa Magna and order a Pomegranate Margarita. Pass on Japanese restaurant at Magna though everything lacked flavor.

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Helpful?
Thank Patti S
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Patti S, Thank you for sharing your amazing stay with us, I’m really happy you enjoy your stay taking advantage of the weather and our exquisite food! We look forward to see you again in Sunny Cancun, Sincerely Manuel Magaña Hotel Manager

Salt Lake City, Utah
Reviewed 29 June 2015

This was our 4th stay at this hotel. Great hotel and the room had a wonderful view of the ocean. Food was excellent - the fish tacos poolside are a must. Pool bartenders are very attentive - remembering your name and drinks on the first day! Every request was met with quick and friendly service. You can walk the beach...

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Helpful?
2Thank Steve C
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Steve C, Thank you for taking a time and share your great experience with us, it is always our pleasure to receive loyal guest, thank you for always trusting us to make of your visits to Cancun an amazing memory! Fish tacos of Beachwalk are delicious, have you try the Ceviche? We look forward to see you soon, Sincerely,...

Sand Lake, Michigan
Reviewed 29 June 2015

This is a wonderful property with very accommodating staff. Pools are gorgeous and well maintained. The serving staff is very attentive and pleasant. Everything is always clean. We had an AM cleaning, mid-afternoon room refresh, and PM turndown service. There is access for food to the JW property next door. Only desire is for this hotel to have more casual...

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Helpful?
3Thank Raekae5
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Raekae5, Thank you for taking a time and share your incredible experience with us, I’m happy to know you had a pleasant stay with us and that you enjoyed your business trip, Beachwalk restaurant is delicious and is a great place to have a light breakfast with an incredible view! How was your conference? Looking forward to see you...

Langley, WA
Reviewed 29 June 2015

We stayed at the property in late April for a meeting. I selected Club 91 level and was overwhelmed by the service and professionalism. Virtually every single person I came in contact with was professional, friendly and exceeding helpful and courteous. We travel and stay in many hotels including Hyatts (Diamond member) Ritz Carltons, Marriots (Gold) and many boutique hotels....

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Helpful?
1Thank swimmertom
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Swimmertom, Wow 4th of July is this weekend, I’m very happy that we will see you again so soon. As you mention club 91 is the way to go if what you are looking is a private club with an exquisite a specialized service, I’m very happy you had a great stay with us, we will definitely be ready...

Bonita Springs, Florida
Reviewed 28 June 2015

Cancun can be a crazy place, the days filled with lots of locals constantly asking you if you need help or want to check out this or that. Here within the walls of the pure luxury everything gets turned down to low speed and volume. Check is always a breeze at any JW. But here on the middle of the...

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Helpful?
1Thank firehorse352
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Firehorse352, Thank you for sharing your relaxing experience with us, as you mention the beach cabanas are perfect to relax and get lost with the sound of the waves! Thank you for noticing our exquisite service. I’m very happy you had enjoyed your stay. Looking forward to see you soon so we can continue pampering you, Sincerely, Manuel Magaña...

Reviewed 28 June 2015

My wife and 2 children spend 11 days here and it was awesome!!! The pool is probably the best resort pool that I've ever had the pleasure of swimming in. The rooms were decent size and the 4 of us slept great every night. We never had any issues with anything. The "all inclusive" option was a tad too pricey...

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Helpful?
Thank larylicious
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Larylicious, Wow 11 days it seems you enjoy to the fullest your stay, I’m happy you trusted us for your family vacations, as you mention our pool area is great perfect to enjoy the weather of Cancun relaxing on a lounge chair. I’ll like to know more about your experience at Champions! What was your favorite plate on Sedona?...

Boston, Massachusetts
Reviewed 27 June 2015

This is truly a paradise experience! I was traveling with my wife and 16 month daughter for 6 days. We stayed at this beautiful property all during our trip. As we arrived the front desk staff helped with luggage and we were offered upgrade. We got suit on 9th floor facing ocean. Rooms are pretty standard. What is most remarkable...

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Helpful?
Thank drashish83
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Drashish83, Wow we are very happy to know that you and your family had an incredible time with us, enjoying the warm weather of the Caribbean and the outstanding views from our rooms, I think that you daily routine was perfect, enjoying breakfast at Sedona then hit the Beach and pool area to relax having an exquisite drink and...

Reviewed 26 June 2015 via mobile

Beautiful location, attentive staff, fabulous meals. Not a detail left undone, rooms were clean, housekeeping attended twice a day. The grounds were pristine, and eternity pool lovely. Not too crowded, good time of year to go

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Helpful?
Thank Momuvgirls
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Momuvgirls, Thank you for sharing your wonderful experience with us, I’m very glad you found the service you were looking for an expect. The infinity pool is the best spot to enjoy a day in paradise while admiring the Caribbean, and as you mention June is the perfect month to visit Cancun! Looking forward to see you soon, Sincerely,...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 15,243 - ₹ 35,071 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travelocity, Orbitz, Hotwire, Expedia, Hotels.com, getaroom.com, Cancelon, Evoline ltd, Priceline, TripOnline SA, HotelQuickly and Hotel.de so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
280 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Honestly, we noticed that every room there has some sort of view.”
  • view while sitting on balcony on the gloomiest day of our trip.
jasminew986, 23 May 2017 | Read review
“Ask for higher floor for ocean view”
debanddang, 23 May 2017 | Read review
“We were on the 4th floor and had an ocean view”
clairefs, 18 May 2017 | Read review
“Try for a sea view”
snashie, 17 May 2017 | Read review
“We stayed in the Caribbean Suite on the 12th floor, views were amazing”
mikedperl, 13 May 2017 | Read review
5 of 5
Cancelon
US$ 276* /night
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JW MarriottUS$ 356
TravelocityUS$ 356
Orbitz.comUS$ 356
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*Disclaimer
Prices are for 1 room, 2 adults
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