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    JW Marriott Cancun Resort & Spa

    Blvd. Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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    29/1/2018 30/1/2018
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    US$ 463
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    Traveller (3339)
    Pool & Beach (780)
    Room & Suite (679)
    Overview
    • Excellent72%
    • Very good19%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “sedona grill” (376 reviews)
    “casa magna” (346 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from JW Marriott Cancun Resort & Spa
    Special Offer: All Inclusive Getaway
    Hotel packages
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    Rooms
    29 Jan30 Jan
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    1 room, 2 adults, 0 children
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    Write a Review
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    Reviews (4,556)
    There are newer reviews for JW Marriott Cancun Resort & Spa
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    1,351 - 1,355 of 3,984 reviews

    Reviewed 1 February 2016

    Just finished a long weekend at this property and was beyond impressed! From Brandon at check-in, Christopher in valet service, the two Davids at Sedona Grill, Jesus, Antonio and Yusef at the pool, and Alejandro at the spa, service was top notch! Food was excellent...More

    1  Thank travelingatlantamom
    Response from MarriottCancun, Manager at JW Marriott Cancun Resort & SpaResponded 3 February 2016

    Dear travelingatlantamom, Thank you for staying with us! I’m glad that you had a lovely stay at JW Marriott. It sounds like you were able to experience all of what our resort has to offer! It is great to know that our staff made you...More

    Reviewed 1 February 2016

    Everything was wonderful at this resort. The staff was friendly, the resort was clean, and the restaurants great! Highly recommend this place. The pool has the most plush lounge chairs I have ever relaxed in.More

    Thank Sharon R
    Response from MarriottCancun, Manager at JW Marriott Cancun Resort & SpaResponded 3 February 2016

    Dear Sharon R, We are really happy to know you had an incredible time with us, as you mention our resort is perfect to relax, enjoying the warm Caribbean weather, admiring the view from our infinity pool and having delicious meals. Thank you for sharing...More

    Reviewed 31 January 2016

    At checkin time not very happy for we didn't get the room that was requested. Once I got over that the layout of the pool and the views were incredible. We had great service from Antonio at the pool. The next day we rented the...More

    Thank Diana E
    Response from MarriottCancun, Manager at JW Marriott Cancun Resort & SpaResponded 9 February 2016

    Dear jjosbbow, Thank you for sharing your experience with us! I am glad that you had a great stay JW Marriott. We make a great effort to keep our property clean and well maintained, and of course, we love hosting our guests with excellent service....More

    Reviewed 31 January 2016

    Despite numerous weather emergencies and related changes to arrivals and travel plans, the concierge and front desk staff of the Marriott were consistently accommodating to our family's needs and worked to make our stay as effortless as possible. The service staff at this resort is...More

    Thank BmorePilgrim
    Response from MarriottCancun, Manager at JW Marriott Cancun Resort & SpaResponded 3 February 2016

    Dear BmorePilgrim, Thank you for your preference and loyalty! I’m glad that you had a great stay at JW Marriott. We are aware of the current weather situation happening abroad, but we are always happy to help our guests to make the necessary arrangements for...More

    Reviewed 31 January 2016 via mobile

    Back at the JW for business this time and as usual had a great time. The hotel has been consistently excellent. The Staff is very friendly, the food is alway good and the resort property very well kept and views are awesome. Always look forward...More

    Thank jjosbbow
    Response from MarriottCancun, Manager at JW Marriott Cancun Resort & SpaResponded 3 February 2016

    Dear jjosbbow, Thank you for your preference and comments! I am glad that you had a great stay JW Marriott, especially while being on a business trip! We make a great effort to keep our property clean and well maintained, and of course, we love...More

    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free Internet
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 290 - US$ 697 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Business Hotel in Cancun
    • #11 Top resorts Hotel in Cancun
    • #12 Spa Hotel in Cancun
    • #12 On the Beach Hotel in Cancun
    • #12 Luxury Hotel in Cancun
    • #16 Family Hotel in Cancun
    • #26 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Family Rooms ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 448
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, HotelPower, West Indies, Expedia, getaroom.com, Orbitz, Travelocity, Hotwire, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Jw Marriott Cancun Hotel Cancun ,
    • Jw Marriott Cancun Resort ,
    • Cancun Marriott
    Add Photo Photos
    Traveller (3339)
    Pool & Beach (780)
    Room & Suite (679)
    Dining (177)
    Hotel & Grounds (1904)
    Bathroom (69)
    Business Centre & Event Rooms (12)
    Family and Play Areas (6)
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    Ask a question
    Questions & Answers
    wgmedlin
    12 January 2018|
    Answer
    Response from Michael G | Reviewed this property |
    go on the Marriott website or just call the hotel or Marriott customer service I am sure they can help you
    0
    Votes
    candydips
    7 January 2018|
    Answer
    Response from jl72189 | Reviewed this property |
    We just left the hotel and we never had any issues at all.
    1
    Vote
    Allison T
    5 January 2018|
    AnswerShow all 3 answers
    Response from MarriottCancun | Property representative |
    Dear Ms. Allison, We are working in tiers from 2017 and during 2018. Our first tier is expected to be completed this mid January 2018 (approximately 100 rooms) and the remaining sections for 2018, the dates are to be... More
    0
    Votes
    Room Tips
    "Get an Ocean View room. They have balconies and its worth the upgrade!"
    Read review
    "Ocean view pool side"
    Read review
    "We loved our rooms on level 1 as it was great to walk to the pool, beach or restaurant."
    Read review
    "Note regardless of status with Marriot you have to pay more for club level and the lounge."
    Read review
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