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JW Marriott Cancun Resort & Spa

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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Welcome to JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room at our luxury hotel in Cancun, Mexico. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses. Coming soon - Experience a luxurious environment that expresses the magic of the Caribbean and Mayan culture in our totally remodeled rooms.
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Property amenities
Pool
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Meeting Rooms
Tennis Court
Children Activities (Kid / Family Friendly)
Wheelchair Access
Spa
Paid Wifi
Paid Internet
Dry Cleaning
Hot Tub
Room Service
Free Internet
Bar/Lounge
Public Wifi
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Heated pool
Indoor pool
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Family Rooms
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Business
Family Resort
HOTEL CLASS
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Reviews & more
4,945Reviews
4,129Photos
401Q+A
100Room tips
Traveller rating
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Show reviews that mention
My husband and I will be traveling to the hotel on December 20th for my birthday. We are staying in the Club 91 section and I am Marriott Platinum Premiere. I have made several attempts to email the hotel and Club 91 Concierge to pre-arrange tours, restaurant reservations, spa re
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Just came back from Cancun today and I stayed at the JW Marriot Resort with my 2 teenagers and my wife. We booked " Club 91 " 2 rooms that were conected. The room was 100% new, completely remodeled, maybe we were the first or second guests to use that room. The decoration is mode
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Response from MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & Spa
Responded 2 days ago
Dear Eduardo787: Thank you for taking the time to write a wonderful review about your recent stay at the JW Marriott Cancun Resort & Spa. All of the staff truly loves to create an engaging and memorable experience for our guests, our aim is to go above and beyond our guests expectations. I will gladly pass on your comments to Yosaphat, Luis and Maria. I am always particularly delighted when it is mentioned how great the service is, as I know how much effort the staff put into every guest interaction. We are thrilled you chose JW Marriott Cancun Resort & Spa to spend your vacation and to know you had a terrific experience. Consider us your Cancun home away from home, and know that we’re looking forward to welcoming you back again soon! Kind Regards Paulino Nájera Director of Rooms Operations
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Newly remodeled rooms on 14th floor (Club 91). Not sure about the rest of the floors but I assume all were done. Rooms are spacious and nicely decoratef. Food is delicious, service is great! Louis is a very good chef. Will come back!
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Response from MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & Spa
Responded 2 days ago
Dear W75TWceciliab: Thank you for your taking the time to write a review about your recent stay, we are happy to know you liked the new design of our Club 91 rooms and the food. We will pass on your comments to Luis and the rest of the staff. We look forward to host you very soon. Kind Regards, Paulino Nájera Director of Rooms Operations
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I wanted to express the most amazing experience and customer service I received from the moment I called until we got dropped off at the airport.
I called a couple of nights before to set up restaurant recommendations, airport pick up, spa services and receive other information r
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Response from MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & Spa
Responded 2 days ago
Dear Jennifer P: Thank you for staying at JW Marriott Cancun and for sharing your experience with us. We are happy to know that you had a lovely stay with us during your anniversary. Let us know which was your favorite restaurant and with great pleasure we will gladly pass on your comments to Yazmin Olguin. We can’t wait to welcome you again soon! Kind Regards, Paulino Nájera Director of Rooms Operations
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I was hosted in this hotel last week for a business trip. Rooms and restaurants in general are good, except that when I received the invoice over mail, the document was empty! They just sent a white page with hotel’s logo and my name, even though I requested the invoice addressed
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Response from DanielA12264, Front Office Manager at JW Marriott Cancun Resort & Spa
Responded 4 days ago
Dear Pacob431, Thank you for sharing your feedback regarding your recent stay at our resort. Sincere apologies for issues faced when receiving your room folio and lack of responsiveness from our staff to follow up on reported issue. Definitely we could not grant the elegant and efficient service you have come to expect from a JW Marriott property. We are working with involved areas to avoid recurrence, hoping you can give us the opportunity to revert this experience on your future visits to the Mexican Caribbean. Cordially Daniel Aguirre Front Office Manager JW Marriott Cancun Resort & Spa daniel.aguirre@marriott.com
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I am trying to contact the hotel via email. Does anyone have an email address
Looking to stay in may of 2019. Tryin to decide if go club 91 or just get ocean view and use the 25 % discount that u can receive on restaurant and beverage if u reward members. Besides breakfast, how are meals served? Do you order or is their some type of buffet? Also, what is the cost for drinks around the bars as I don’t think u can take anything out of club room?
Club 91 is 100% worth it. The food is very good. Huge variety. I have four adult children, they loved it. It includes open bar from 6:00pm-10:00pm and soft drinks, beer, and soda all day long. Meals are very classy buffet. You can take drinks out of Club. Also, includes airport transportation, which is expensive and spa access.
2 votes
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Has anyone rented/know the cost of the Bali Beds? Do they come with any of the suites or club level? Thanks.
$130 a day. Comes with water and fruit basket.
0 votes
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Ok, We are spending a small fortune for a vacation in early January and we need to hear from management- Are the renovations complete? People on this site are understandably concerned about booking a room if construction is ongoing. What is amazing about the prior inquiries is that management has remained silent on when renovations will be complete. We need to hear from management...or we will just book elsewhere.
We have just returned and did not find the construction at all annoying. Do not know how many rooms are under renovation but we were in a newly renovated one - no complaints whatsoever. Service at the hotel was impeccable.
0 votes
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Is there anything for kids at this hotel?
Previous
"Ask about remodeling restrictions on each floor first..."
"All rooms are greate. But I walkways say the higher the better"
"Use the hotel zone bus that goes to all of the bars (Senior Frogs, etc...) It costs about $0.65 USD per person as opposed to $15 for a cab."
"Don't stay here"
"I was in room 1022"
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PRICE RANGE
US$ 237 - US$ 939 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott cancun hotel cancunjw marriott cancun resortcancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
448
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