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The Royal Caribbean

2,252 reviews
#38 of 177 Hotels in Cancun
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Traveller (1266)
Pool & Beach (444)
Room & Suite (423)
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Overview
  • Excellent56%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible4%
Travellers talk about
“time share”(129 reviews)
“full kitchen”(71 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Offers from The Royal Caribbean
Special Offer: FEBRUARY SPECIAL PROMO!
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Reviews (2,252)Write a Review
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451 - 455 of 1,766 reviews
Reviewed 21 November 2016

Our stay at the Royal Caribbean was most welcome as always. The staff always makes sure that your vacation is the most that it can me. From the maid to the bellboys, to the waiters and of course the consiers.More

Review collected in partnership with this hotel
Thank Diana S
Response from Cristóbal G, Online Community Care Coordinator at The Royal CaribbeanResponded 25 November 2016

Hello Diana, Thank you for taking time to post about our resort. We always strive to provide our guest with the highest satisfaction levels and we're glad to learn we achieved this goal with you. We look forward to welcoming you back during your next...More

Reviewed 21 November 2016

Hotel with good and clean rooms (ocean view), with closet, safe, TV, iron and ironing board. Friendly staff. It has a small market inside (which came in handy!!!), great swimming pools, great breakfast. Recomended!

Review collected in partnership with this hotel
Thank K3326VJfabianac
Response from Cristóbal G, Online Community Care Coordinator at The Royal CaribbeanResponded 25 November 2016

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Reviewed 21 November 2016

Unfriendly Restaurant Staffs made us very uncomfortable going back. Getting Receipt took a lot of efforts for the business trip. This place is not business trip friendly at all. To save few bucks, it is okay to stay there if you know things around. All...More

Review collected in partnership with this hotel
2  Thank 26kyungj
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 23 November 2016

Dear 26kyungj, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more...More

Reviewed 20 November 2016 via mobile

This is a mega complex. Apparently a family resort, which given kids the right to run around freely at night and bang against other guests room doors. Expect no calm and peace in that place. They mix families of kids and solo/couple all together. The...More

1  Thank Caroline T
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 23 November 2016

Dear Caroline T, Thank you for staying with us recently and sharing your experience. Accept our most sincere apologies for the negative experience you had during your stay with us. We receive so many positive reviews about the relaxing environment of our resort, so we...More

Reviewed 19 November 2016

The royal Caribbean continues to be a great place to stay in Cancun. The property has a great pool area, beach, and the villas are very nice. They are beginning to show some age as the property is nearly 30 years old, but they have...More

Review collected in partnership with this hotel
Thank Dale H
Response from Cristóbal G, Online Community Care Coordinator at The Royal CaribbeanResponded 25 November 2016

Dear Dale, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 110 - US$ 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 110 - US$ 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1266)
Pool & Beach (444)
Room & Suite (423)
Dining (44)
Amenities (47)
Family and Play Areas (14)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
duffybrian2018
24 January 2018|
AnswerShow all 4 answers
Response from Cristobal G | Property representative |
Hello, There's the Royal Market within the premises. Also there's a soriana about 15 minutes away by bus and a Chedraui about 30 minutes away Regards.
0
Votes
Google Translation
zee g
13 January 2018|
Answer
Response from Jerome M | Reviewed this property |
Yes. There are blow dryers in the rooms.
0
Votes
kreed132002
10 January 2018|
Answer
Response from AlexBaki | Reviewed this property |
hello, yes there are , not just in ocean fronts but in every other as well.
0
Votes
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Room Tips
"If you want to be on the Caribbean, you need to ask for BEACHFRONT."
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"The rooms are large, clean, and well maintained but could be updated."
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"All room are awesome....Would suggest that you get above the 5th floor for best views of pool AND ocean."
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"One bedroom suite was spacious for 2 adults/ 2 teens, great ocean and pool view. Balcony was nice with..."
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