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The Royal Caribbean

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#38 of 181 Hotels in Cancun
Certificate of Excellence
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1,711 Reviews from our TripAdvisor Community

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Showing 1,340: English reviews
Boston
Reviewed 2 days ago NEW

This is the best family oriented resort of all. The greatest breakfast of all the ROYAL RESORTS. They should move the entire staff to the Haciendas where the food is terrible. They have so much to learn at the Haciendas. They catered to RCI non members and the food is expensive for members.

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Helpful?
1Thank adrianaboston
Dyer
Reviewed 2 days ago NEW

From the front door, reception, restaurants, travel agency, boutique, grocery store, housekeeping, activities, couldn't ask for a more excellent staff. Very attentive, go above & beyond, enjoyed yoga, but everything was awesome. Heated pool & always very clean.

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1Thank Q9508KKmariaa
Birmingham, Michigan
Reviewed 2 days ago NEW

Out of the downtown area, away from the craziness, close to golf, with large rooms and a great pool and pool bar, this is the perfect get away spot for a golf trip. Great place to meet away and relax, not a crazy resort, and the outside massage is tremendous.

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Helpful?
1Thank magrusso
Ormand Beach
Reviewed 2 days ago NEW

This was an awesome venue! The room was incredible and the deck was huge, accessible from sliding doors on two separate rooms. Food was excellent! Service was excellent. Price was excellent! Pick-up and drop offs via shuttles or cabs went smoothly. The beach is right there with service as well as a pool with a water bar. The shops were...

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Helpful?
1Thank stevenwJ6595KC
Hawthorne, United States
Reviewed 2 days ago NEW

First time to Cancun and loved it. The Royal Caribbean was great. Our room was on the first floor with a walk out to the beach. Spectacular beach with great accommodations .. loved waking up to the sunrise every morning! Beautiful pool area, very good restaurant, and great service. It wasn't too crowded when we were there so we had...

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Helpful?
1Thank Lori L
Cody
Reviewed 3 days ago NEW

We only spent two nights here because where we were staying booked all the rooms and we had to move. We are so glad we did!! We found our new favorite resort in Cancun. What a shame that we only had two nights! Quiet, very clean, beautiful, well equipped accommodations, very comfortable bed. Great food options, great pool, great beach...

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Helpful?
Thank G8039VHdanielb
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Daniel: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Addison
Reviewed 5 days ago NEW

Royal Resorts knows how to make a vacation fun, relaxing and enjoyable. Great activities, good food and accomodations that are second to none. We have been coming for over 16 years and we look forward to our time every visit!

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Helpful?
1Thank elizabethtZ9752EM
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Elizabeth, Thank you for taking time to post about our resort. It is always a pleasure to read about our members' vacation experience and knowing they still love each minute of their visits. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Buffalo, New York
Reviewed 5 days ago NEW

Me and my family have been going to the Royal resorts for many years. It is a Fantastic location with great amenities and usually the most helpful and friendly staff. This year was a little bit different, all the wait staff and house keeping were awesome. The Front Desk personnel were the worst I have ever experienced. Ever time I...

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Helpful?
Thank rman830
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thanks so much for writing a review about your stay. It seems that the third time is even more of a charm for you, and we thank you for your continued loyalty. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. You can't give us any higher honor...

Gillsville
Reviewed 5 days ago NEW

Loved everything about the resort, we stayed for 5 days and every day during our stay we saw the staff always busy cleaning and maintaining the resort, beach and pool area. Everyone was so friendly and helpful and the food was always on point. Loved the resort and will recommended it to everyone. THANK YOU for an awesome stay for...

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Thank badger225
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Scarborough
Reviewed 6 days ago NEW

Great service, the warmest pools and beautiful tropical atmosphere! Spectacular ocean view, sunrise on the Caribbean and sunset on the lagoon. Very spacious beach with umbrellas for shade and very comfortable chaise lounge. Staff always smiling and efficient. As a whole a great vacation resort.

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Helpful?
Thank Gaston L
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Gaston: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 8,223 - ₹ 23,792 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#35 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Caribbean staff and other travellers.
127 questions
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Ponte Vedra Beach, Florida
Green Valley
new jersey
Lake Geneva, wisconsin
1 month ago

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Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“None, the room was perfect in every aspect. ”
 of 5 bubbles stevenwJ6595KC, 8 Dec 2016 | Read review
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 of 5 bubbles 792gastonl, 4 Dec 2016 | Read review
“Our room was very clean and comfortable - we had a villa that overlooked the water ocean side view and a very nice patio. Kitchen available to cook meals and save $$$ for going out to dinner. ”
 of 5 bubbles stewt2014, 4 Dec 2016 | Read review
“The kitchens in the full villas are totally equipped with full-size stove, oven, refrig, microwave. But, who wants to cook when there are so many great restaurants within walking distance or a short $5.00 USD cab ride away.”
 of 5 bubbles 540darlenef, 4 Dec 2016 | Read review
“I believe every room has a great view, our's did!”
 of 5 bubbles maureensfamily, 30 Nov 2016 | Read review
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