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The Royal Islander All Suites Resort

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#36 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Islander All Suites Resort
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1,809 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Islander All Suites Resort
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Showing 1,501: English reviews
Atlanta, Georgia
Reviewed 20 January 2016

The rooms are nice especially if you stay on the beach but they have only 3 restaurants one which is across the street and you have to walk 10-15 minutes one way. The service at the restaurant is not that great and watch your bill because they made mistakes on ours 3 out of 4 times that we eat there.

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Helpful?
Thank julia72_11
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear julia72_11: Thank you for taking the time to review your stay with us. I'm sharing your comments with Food and Beverage management so we can find ways to improve our service and our guests' overall perception. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you....

Cranston, Rhode Island
Reviewed 19 January 2016

Resort is well maintained. Pool bar & outdoor bar with Tv. 3 on sight restaraunts all good. Connected to Royal Caribean by walking paths & can utilize both. Beach area is beautiful. Rooms are very clean.

Review collected in partnership with this hotel
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1Thank ma413
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear ma413, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Houston, Texas
Reviewed 18 January 2016

For those looking for a loud party atmosphere, it does not have that but it still offered a bar at the pool and beach. Offers 3 great restaurants to eat at all next to each other so no need to walk all over the place. Also offers a small grocery store on site. It's a very clean resort. Also offers...

Review collected in partnership with this hotel
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Helpful?
Thank Diana M
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Diana M, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

St. Petersburg
Reviewed 18 January 2016

We stayed at the Royal Islander for a week through a friends timeshare. The Resort arranged for Thomas Moore Travel to pick us up from the airport, that worked out very well and it was a reasonable price. Once we arrived, however, we had issues with the front desk. The gentleman who checked us in was not friendly. We asked...

Review collected in partnership with this hotel
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Helpful?
Thank lauren1812016
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Lauren Thank you for letting us know about your recent stay with us. We're disappointed to hear that your stay fell below your vacation expectations. We apologize for any inconvenience with the front desk staff that you experienced. We appreciate you bringing it to our attention, which gives us the chance to improve future guests' experiences. We always encourage...

Riverbank, California
Reviewed 16 January 2016

Wonderful location! We stayed in 2nd story beachfront suite with 20 foot long balcony right on the beach and water. Amazing green blue water and sunrises from our room. Two restaurants, laundry and grocery store on premises. Beach Towel check out and gift shop at adjoining Resort next door (sister resort you can use their pool and beach also). Can't...

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Helpful?
2Thank Vicetta
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Vicetta, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Rising Sun, United States
Reviewed 16 January 2016

We stayed at the Royal Islander for a week. The rooms were nice (1 bedroom suite, our college aged daughters slept on the Murphy beds), the staff was amazingly helpful, the pool is beautiful and the beach is fabulous. We ate at several of the restaurants on the grounds of the Royal Islander and the Royal Caribbean - food was...

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Helpful?
Thank Karen S
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Karen S, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your stay and your meals at our restaurants. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Houston, Texas
Reviewed 14 January 2016

I wasn't aware prior to the trip that this property is also a time-share. Because of that, the other guests seemed to be older (retirees) and kept to their rooms. There wasn't any interaction with other guests. There were no organized activities on the resort so when the rain came, there wasn't anything to do. The grounds are very nice,...

Review collected in partnership with this hotel
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Thank 545kerried
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear 545kerried, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We're glad to learn you've visited other Royal Resorts properties and we look forward to welcoming you again during your next visit to Cancun. Warm Regards.

Boston
Reviewed 14 January 2016

Strange place that has not been touched in decades. Entry road is falling apart, pool area is large, but has green turf in parts for some reason. Breakfast is really good (only plus IMHO). Comment card in room says "this is not a hotel so don't ask for anything" if we screw up..."all you will get is an apology."

Review collected in partnership with this hotel
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Helpful?
1Thank Michael T
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Michael T, Thank you for taking time to post about our resort. As you mentioned in your review: our resort is a mixed use resort with Time Share holders and Hotel guests coming to our resort and this lends us to a few challenges. However, we always strive to provide our guests with the highest satisfaction levels and we're...

Rochester
Reviewed 14 January 2016

We had a wonderful time at the resort! The stores on the property turned out to be very convenient and reasonable too! Our only regret is not enough time to do more activities. Just make sure you look at\ask about all of the activity options before you sign up and don't forget to take your drivers license to Isla Mujares🌴

Review collected in partnership with this hotel
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Helpful?
Thank 807tanyap
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear 807tanyap, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your advise about your overall experience in Cancun's surroundings. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Sydney, Australia
Reviewed 13 January 2016

I booked here through Expedia and there was a glitch on the Expedia app so it put me in the wrong days after only noticing once I was at reception and tried to check in. The hotel told me to ring Expedia for a refund. After trying to ring Expedia and being told the system was down I needed to...

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Helpful?
1Thank Cara T
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Cara T, Please accept a sincere apology for the inconvenience. We've reviewed your reservation and, as you pointed out: Expedia's glitch caused your reservation to be made on the wrong dates and therefore Expedia should be responsible to provide you with your refund. Royal Resorts has a contract with Expedia which specifies our refund policies. We're sure you can...

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The Royal Caribbean
The Royal Caribbean
#35 of 181 in Cancun
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 7,714 - ₹ 13,751 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
TripAdvisor is proud to partner with Vacatia, Booking.com and Hotels.com so you can book your The Royal Islander All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
134 questions
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Lebanon, Tennessee

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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can't go wrong with any room”
 of 5 bubbles jimr279, 21 Feb 2017 | Read review
“Let your maid know if you want her to come in the morning she may be able to accomodate you!”
 of 5 bubbles , 19 Feb 2017 | Read review
“Ask for a room high up and with a view of the ocean, it's a beautiful view”
 of 5 bubbles doris638, 16 Feb 2017 | Read review
“All rooms have beach/ocean views”
 of 5 bubbles C6012GIcindyw, 14 Feb 2017 | Read review
“Beachfront villas are great!”
  • Looking north from our balcony
 of 5 bubbles Steve0315, 12 Feb 2017 | Read review
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