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The Royal Islander All Suites Resort

AMOMAUS$ 132*
View Deal
#37 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 154*
US$ 132*
Great Deal
US$ 154*
US$ 147*
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The Royal Islander All Suites Resort
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1,912 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Islander All Suites Resort
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Showing 1,587: English reviews
San Francisco, California
Reviewed 23 April 2016 via mobile

We went to Royal Islander as an exchange for our time share. The staff are very nice and helpful. The food was good and reasonably priced. We loved the fish tacos! We also liked that it is right by the beach, and a sister hotel right next door (Royal Carribean) allowed us to use both the pools and the facilities....

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Helpful?
Thank joeyirene
Sandra R, Online Community Care Agent at The Royal Islander All Suites Resort, responded to this review

Dear Joeyirene, It’s great to hear from you and thank you so much for your review. We always appreciate feedback from each and every one of our guests. We’re thrilled to hear that The Royal Islander was the perfect location to host your recent getaway. We are honored that you would choose to stay with us again. We will see...

Firestone
Reviewed 23 April 2016

The hotel is nice but the staff only cater to people who hold time shares! No one told me about the activities that we're going on, I found out about the arts on my last day and that was because I was walking past by it and stopped to inquire about it. No one ever told me how the towels...

Review collected in partnership with this hotel
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Helpful?
Thank mayram212
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear mayram212, Thank you for taking time to post about our resort. We always strive to communicate accurately and assertively with our customers and we're sorry to learn we did not achieve this goal with you. I'm contacting you privately so we can learn from your experience and ensure this won't happen again. I hope to have the chance to...

aussie
Reviewed 23 April 2016 via mobile

The hotel is old and dated. Rooms and hotel are clean however. If you stay longer than a week there is a chance you have to move each Saturday. You are told you have to be in your room between 11am and noon so they can move you. We got asked to leave our old room at 11:30 and taken...

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Helpful?
Thank AussieStephe
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear AussieStephe, Thank you for taking time to post about our resort. We always strive to communicate accurately and assertively with our customers and we regret not achieving this goal with you. Tips are always optional for our guests and never mandatory. The amount is a recommendation according to the customs in this region. We'll make sure to include this...

Mexico City, Mexico
Reviewed 20 April 2016

Grumpy receptionists , outdated lobby, tiny tiny rooms, totally inadequete internet, didnt accept American Express, no late check out............ on and on. Totally offsets the beautiful scenery - could have been a great vacation - which was just dissapointing in so many ways

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Helpful?
Thank nancy54058
Sandra R, Online Community Care Agent at The Royal Islander All Suites Resort, responded to this review

Dear Nancy, Thank you for your feedback. We're sorry to learn you had a negative experience with our Front Desk staff. Please know that this is not what our guests have come to expect from a vacation with us. I'm sharing your comments with our Management to take the necessary measures to improve our service. Thank you again for you...

Concord, California
Reviewed 20 April 2016

Nice views but beach is too rough for swimming. Have great pools if that works for you. Nothing to do at night. No nightly entertainment or lounge. Not much around in area but city bus is convenient to take to restaurants, shopping etc.

Review collected in partnership with this hotel
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Helpful?
Thank Maria M
Sandra R, Online Community Care Agent at The Royal Islander All Suites Resort, responded to this review

Dear Maria M, Thank you for taking time to post about our resort. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation. We look forward to welcoming you again during your next visit...

Mcminnulk
Reviewed 18 April 2016

Booked a trip to the Royal Caribbean. They overbooked it and moved us to the Royal Islander. My bill had someone else's charges on it, and also the request for Survey had someone different. The staff was rude, and I actually thought we were not going to get a room.

Review collected in partnership with this hotel
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Helpful?
2Thank P2951MLcarlar
Sandra R, Online Community Care Agent at The Royal Islander All Suites Resort, responded to this review

Dear Carla, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our...

Chicago, Illinois
Reviewed 18 April 2016 via mobile

I spent 5 days at this resort and I had an absolutely wonderful stay and will be back. I picked this hotel based on the reviews and I'm so glad that I did. I had to change rooms Saturday and I was a bit displeased at first but the room that I was put into had an even better ocean...

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Helpful?
Thank ashley f
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Ashley, Thank you for taking time to post about our resort. Royal Resorts is a Family-Friendly company and our resorts are built with relaxation in mind. We appreciate your comments and we'll share those with the appropriate channels so that our service may improve. We're certain that TripAdvisor's Community will appreciate your insights about our resort and they will...

Kent, Washington
Reviewed 17 April 2016

I have owned at this resort for 20 years and it never disappoints. I have used it to trade to Europe, Hawaii and other Mexican locations, but always enjoy coming back to the Cancun property. All properties in Cancun are spotless, staffed with great people and have virtually anything you need on a VACATION. If you want "all inclusive" stay...

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Helpful?
1Thank Eckullrich
Sandra R, Online Community Care Agent at The Royal Islander All Suites Resort, responded to this review

Dear Eckullrich, Thanks so much for writing a review about The Royal Islander. We love hearing from our members about their vacation experiences. We're delighted to read that we have been covering your expectations for 20 years. We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away...

Allentown, Pennsylvania
Reviewed 17 April 2016

This time at the Islander. We also visited the Royal Cancun for the first time as well as the Royal Caribbean and the Royal Sands (we own a timeshare at the Sands) I found that all of the Royal resorts are wonderful in their own way. Food at the resorts is excellent and there are many excellent off-resort restaurants near...

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Helpful?
Thank jamesmolly2016
Sandra R, Online Community Care Agent at The Royal Islander All Suites Resort, responded to this review

Dear jamesmolly2016, Thank you for taking the time to review your stay with us. We love hearing from our members and their vacation experiences. It sounds like you were able to easily move from one sister resort to another thanks to our inter-resort shuttles available for all our members and guests. We appreciate your feedback and look forward to welcoming...

Moron, Argentina
Reviewed 15 April 2016

The resort is great! we spent an unforgettable holidays, we went there 20 years ago when we just married, and now we´ll back with our young daugther and son, again the perfect place, warm, clean and same good service. thanks!!

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Helpful?
Thank emilio p
Sandra R, Online Community Care Agent at The Royal Islander All Suites Resort, responded to this review

Dear Emilio P, Thank you so much for taking the time to review your recent vacation stay with us. We are so pleased to hear that your stay with us was memorable, and that our staff strived to help make you feel like we were your "home away from home!" You could not give us any higher compliment than a...

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14/05/2017 15/05/2017
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The Royal Caribbean
The Royal Caribbean
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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 7,011 - ₹ 14,216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
TripAdvisor is proud to partner with Vacatia, Booking.com, Hotels.com, Hotwire, Priceline, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and TripOnline SA so you can book your The Royal Islander All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
148 questions
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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 41 & 47 BLDG have balconies on the beach but all rooms have an ocean view. The Royal Caribbean has spa service and a fitness center.”
257debl, 29 Apr 2017 | Read review
“We didn't need a room with a full kitchen. The room with a microwave and fridge was more than adequate.”
U3644SZdianak, 28 Apr 2017 | Read review
“The villas have plenty of space for the number of people suggested in their reservations. The resort has everything you need to have a very relaxing vacation without needing to travel much. The stove in our villa was beginning to show its age but all worked well. The maid service is exceptional and friendly.”
78rods, 24 Apr 2017 | Read review
“All rooms seem to have a good view, we prefer the higher floors - this complex has 9 floors”
garyrichardson1892, 24 Apr 2017 | Read review
“Use the Royal resorts shuttle service”
253gillesc, 22 Apr 2017 | Read review
5 of 5
AMOMA
US$ 132* /night
View Deal
Booking.comUS$ 154
Hotels.comUS$ 147
Hotwire.comUS$ 147
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Prices are for 1 room, 2 adults
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