We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Royal Islander All Suites Resort

Show Prices
#37 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Royal Islander All Suites Resort
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,902 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,578: English reviews
Start your review of The Royal Islander All Suites Resort
 Click to rate
Gatineau, Canada
Reviewed yesterday NEW

My wife and I are owners at the Royal Resorts in Cancun (Royal Islander). We always receive excellent service from Ivan, Adrian and Israel at the marina. Ivan and Israel are very conciencious and always provide excellent advice concerning the use of sailboats and the kayaks offered at the marina near the Captain's cove restaurant. Bravo Ivan, Adrian and Israel!

 Report
Helpful?
Thank Gilles C
Battle Creek, Michigan
Reviewed 6 days ago NEW

On our recently trip to Mexico we stayed at the Royal Islander. You can not go wrong with this place, views are amazing, food is good and at a good value. The staff is very willing to help you at every turn and are very friendly.

Review collected in partnership with this hotel
 Report
Helpful?
Thank buckynbecky
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Bucky and Becky: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Berea
Reviewed 1 week ago NEW

I was very impressed with the professionalism of all the staff members I encountered at this hotel. All transfers were professional, timely, and with a smile. All the staff on site were respectful, pleasant, and professional. The room was clean and modern. Everything was handled very efficiently, I am very happy with my choice.

 Report
Helpful?
Thank Tiffany B
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Tiffany, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Lawrenceville
Reviewed 1 week ago via mobile

Service was just ok, as well as food. Not friendly staff, including reception. Food was weak, not too many choices. I order a steak and it was horrible. Bar will close 10 pm sharp even you were still having a drink they will turn the ligths off. Only Marco, the server at Cayo Largo was attentive. Beach is beautiful but...

 Report
Helpful?
Thank Regina C
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Regina, Thank you for taking time to post about our resort. We always strive to provide our guests with the highest satisfaction rates and we're sorry to learn we fell short of this goal with you. We aim to offer a relaxed and care free vacation to all of our customers with a special focus on quality of sleep....

Scotland, United Kingdom
Reviewed 1 week ago

We have visited this resort over 20 years and have never been disappointed. As members, we used the same villa very year. We were able to look along the beach from our balcony and the numerous swimming pools. Laundrette on site along with travel agent, car hire and mini store. Various restaurants on site with Captain Cove over the road...

 Report
Helpful?
1Thank Keith J
West Long Branch, New Jersey
Reviewed 1 week ago

We enjoyed a long weekend getaway at the Royal Islander. Transport (pre-booked through Thomas Moore travel) to and from resort was friendly, convenient, efficient and inexpensive. First night room was on ground floor and really wonderful. Had to move rooms the second night but worth the effort. Breakfast (included in our package) was worth it, though after three days it...

Review collected in partnership with this hotel
 Report
Helpful?
Thank W968JAmichaelm
Los Angeles, California
Reviewed 1 week ago

Our first night we asked for additional towels and it took us 2.5 hours to get it. The next day they only made one bed and ignored the other bed. The drinks and food are a bit over priced compared to other resorts. Not a lot of kids activity offered by the hotel. Front desk staff is not that friendly,...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank SoCalRxMom
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear SoCalRxMom, Thank you for taking time to post about our resort. We're sorry to lear your stay with us was less than perfect. We're sharing your comments with the appropriated channels so that our service may improve. We hope you've enjoyed the rest of your Cancun Vacation. Warm Regards.

Orland Park, Illinois
Reviewed 1 week ago

The only thing that brings my review down from Excellent to Average is the staff at the pool bar and the restaurant/bar. I've been coming to the Royals for over 20 years and have always had a GREAT time with the staff... I was kissing the bartenders butt all week and still couldn't get him to serve up chips and...

 Report
Helpful?
1Thank engel2345
West Bloomfield, Michigan
Reviewed 1 week ago

The cleanliness room is not what is expect of the Royal resorts. Hair in bathroom and bed TV not working and sliding door didn't lock The room location was perfect I would come back. I have been coming to royal resorts for over 20 years

Review collected in partnership with this hotel
 Report
Helpful?
Thank vivian751
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Vivian Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and we're sorry to learn we didn't live up to our standards during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm...

Camrose, Canada
Reviewed 1 week ago via mobile

Had an amazing time at this hotel. It was one of the cheaper ones when we booked it. Turns out there was amazing value. We paid for breakfast in advance, which was a huge perk. We couldn't say anything bad about this property or the staff. Top resort!

 Report
Helpful?
Thank Chadphil

1,446 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1172)
Viewed
View from Room (162)
Viewed
Pool/Beach Area (215)
Viewed
Hotel & Grounds (194)
Viewed
Room/Suite (132)
Viewed
Bathroom (15)
Viewed
Dining (40)
Viewed
Family/Play Areas (7)
Viewed
0:48
Videos (1)
Viewed
Other (406)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (254)
Viewed
Amenities (44)
Viewed
Beach (21)
Viewed
Pool (26)
Viewed
Dining (10)
Viewed
The Hotel (34)
Viewed
Villa (119)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (20)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (8)
Viewed
Dining (3)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.4 km away
Emporio Hotel & Suites Cancun
8.1 km away
Fiesta Americana Villas Cancun
8.0 km away
Krystal Grand Punta Cancun
Show Prices
Show Prices
Show Prices
4.7 km away
The Westin Lagunamar Ocean Resort Villas & Spa
7.8 km away
Beachscape Kin Ha Villas & Suites
0.2 km away
The Royal Caribbean
The Royal Caribbean
#36 of 182 in Cancun
1,900 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 7,127 - ₹ 15,160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
TripAdvisor is proud to partner with Vacatia, Booking.com, Priceline, Hotels.com, Hotwire, Evoline ltd, getaroom.com, Cancelon, TripOnline SA and HotelQuickly so you can book your The Royal Islander All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
147 questions
Ask a question

See all questions (147)

Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the Royal resorts shuttle service”
253gillesc, 22 Apr 2017 | Read review
“The patio on the bottom floors are really nice and bigger than ours was, that might be my only recommendation.”
tiffanybY1189YZ, 16 Apr 2017 | Read review
“best views above 3rd floor.”
engel2345, 14 Apr 2017 | Read review
“My only complaint would be the bathroom - the tub did not drain well.”
X3305QFmaryd, 10 Apr 2017 | Read review
“It was quiet and comfortable and spacious! Some updating is needed but it is clean and the views are amazing.”
S6819IIjasond, 9 Apr 2017 | Read review
5 of 5