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Hotel Riu Caribe

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#45 of 182 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Caribe
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7,041 Reviews from our TripAdvisor Community

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Showing 5,253: English reviews
Toronto
Reviewed yesterday NEWvia mobile

Spent the week from January 5-12 at Riu Caribe, Cancun. The resort is lively and fun without being too much. Activities are loud and exciting, even if you just watch from the sidelines. At the same time there is so much space that there is room to just relax and be lazy if you so desire. The weather was not...

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Helpful?
Thank sweetydane40
New York City, New York
Reviewed 2 days ago NEWvia mobile

I'm currently here with my husband until 1/16/17, and if I could leave and stay at a real 5 star resort, I would. The entire time we have been here, the customer service has been less than satisfactory. Cancun has a wide variety of 5 star hotels, please research, because this Riu chain disappoints. Twice, we were given access too...

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2Thank AdvisorfromNY2015
DuQuoin, Illinois
Reviewed 2 days ago NEW

We booked through Apple Vacations and this hotel was rated 5 gold apples, which is supposed to mean "Exceptional Luxury". My belief is that there should be a separate ranking system for any property located in a 3rd world country. We were told it was 5 stars, but it would probably be a 3.5 in the USA. This is a...

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1Thank Tim H
Boulder, CO
Reviewed 3 days ago NEW

The Riu Caribe is a good all inclusive hotel. I did upgrade to a ocena front Jr. Suite based on my travel agents advice and it was a good choice. A little extra room and nice balcony. The food was good, not great. But incredible seletion at their buffet. The service I think has been quite good. All the staff...

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3Thank KJM_Boulder
Belfast, United Kingdom
Reviewed 4 days ago NEWvia mobile

This hotel is in a good location beside another Riu. What we liked about this hotel: - the location is good in that you can enjoy a nice walk to the hotel strip and to la Isla shopping area - there's shops nearby for any essentials e.g. Suncream and snacks - staff were generally very friendly. Jose and Israel at...

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3Thank JohnnyMcComb
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

Winnipeg, Canada
Reviewed 6 days ago NEW

Not long ago, our family took Sunwing flight to Cancun, Mexico for vacation. We chose Nexus Tour as our tour agency, and they picked-up us from airport. The child found that his backpack was not brought down from the tour car after checking-in in Hotel Riu Caribe, and backpack has a new laptop C$1,500. We contacted the hotel security and...

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2Thank lindengjixian
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not...

Gatineau, Quebec, Canada
Reviewed 6 days ago NEW

My wife and our kids (20 and 17) travelled to the RIU CARIBE between the 30th of December and January 6th and we had overall a great holiday at this hotel. Check-in: We arrived with a sunwing group and the provided transportation. Check-in was fast and within 15-20 minutes we were at our room and our luggage were also delivered...

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5Thank batmax2k
Glasgow
Reviewed 6 days ago NEW

Me and my boyfriend went for 2 weeks to Cancun at the end of August 2016. We flew with Thomson which I can't recommend enough, the Dreamliner is excellent, I have a slight fear with flying and the actual flight itself was great but the staff onboard were excellent! The weather was amazing, we had a few days in between...

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7Thank Kirstin M
Reviewed 1 week ago NEWvia mobile

This is a very good place for a visit to Cancun. Not gonna lie it's not the best hotel in Cancun, far from it but it is what it is and for the money the pluses out way the negatives! The staff were tremendous. Big thanks to Juan Carlos, Celia, Lenny and Ysrael just to mention a few. Holidays are...

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3Thank Thecheesecutter
Oakland, Michigan
Reviewed 1 week ago

Started with us not getting the 3 Ocean Front Rooms we paid for. I argued and went back down to the desk but we never got two of the three upgrades we paid for. The hotel was on a beautiful property and was a very relaxing setting. Except for the front counter staff the first day the rest of the...

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3Thank johnnytraveler2017
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Caribe

Address: Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 15,567 - ₹ 29,837 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Caribe 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Resort Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Hotel Style:
#27 Family Hotel in Cancun
#32 Romantic Hotel in Cancun
#35 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#40 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Caribe staff and other travellers.
475 questions
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Questions? Get answers from Hotel Riu Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If only 2 people, be sure to get room with King Bed. Seems much roomier than those with two doubles.”
 of 5 bubbles S5160VDtimh, 14 Jan 2017 | Read review
“Ocean Front- top floors”
 of 5 bubbles KJM_Boulder, 13 Jan 2017 | Read review
“Above the 3td floor”
 of 5 bubbles batmax2k, 10 Jan 2017 | Read review
“Get up early and hold chairs. Be at the restaurants early or you will be shutout of dinner.”
 of 5 bubbles johnnytraveler2017, 8 Jan 2017 | Read review
“High room for best view - although all rooms have a sea view.”
 of 5 bubbles Jimani, 6 Jan 2017 | Read review
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