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Occidental Costa Cancun

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4,506 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Costa Cancun
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Showing 2,946: English reviews
San Francisco, California
Reviewed 3 March 2009

When I checked into the hotel around noon, they told me they didn't have my room ready yet, because checkin is at 3:00pm so I said alright, and lounged in the lobby area for three hours (just to note, there is no free WIFI, you have to pay for internet access). After the three hours went by I went up...

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Thank Iwillseetheworld
cambridge, ontario
Reviewed 2 March 2009

The Good- service, food, location, The Bad- snack bar, internet price The Ugly-shows start nightly and they play the music at full volume which echoes through out the resort. So loud that you can't sit on your balconey and have a conversation. If you want quiet don't go here. The beach was small and crowded. A few tips for you;...

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3Thank Pawco
Winnipeg, Canada
Reviewed 1 March 2009

we went to this resort and found it to be very small grounds. limited beach and pool area. close to downtown cancun. beach was small and crowded. first night we had noise in the halls that kept us up until 4 am... there was no second night.... we moved.

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1Thank TheAlexanders205
Providence, Rhode Island
Reviewed 27 February 2009

-We were originally booked at the Barcelo Tucancun but when we arrived, we were told that there was no room for us. We were told that we would get a room upgrade at the Barcelo Costa Cancun. This sounded like a pretty good deal. However, when we arrived at the Costa Cancun and went to our room, it didn't appear...

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3Thank Brtha1972
Centerville, Ohio
Reviewed 26 February 2009

We were "bumped" to Barcelo Cost from the Tucancan. I think the broker had overbooked (Cheap Tickets). However, it turned out ok (I think), although we don't know if we would have loved Tucancun. It was a bit stressful to arrive at our hotel and be told we had no room, after a day of traveling and being tired and...

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4Thank cherylb-rn
Edson, Canada
Reviewed 25 February 2009

On arrival we were checked into a room that smelled and had no balcony or a window that open we went down to the front desk and requested a room with a balcony they gave us one it over looked a parking lot and the hiway but it was huge and much nicer then the first so we were ok...

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1Thank safetymama
Maryland
Reviewed 24 February 2009

Overall the hotel was mediocre, at best. The restaurants were horrible, with the expectations of the buffet. The beach was always dirty and it's extremely small for the size of the hotel. The room service is NOT included in the all-inclusive package. I asked the front desk to come and repair my refrigerator, which was broken, they NEVER came. When...

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1Thank DCKelly
Norwich, United Kingdom
Reviewed 24 February 2009

We originally stayed here about 4 1/2 years ago when it was under different ownership and always vowed we would go back. We booked this holiday a year ago and ever since we booked we have been worried about the negative reviews, however we neednt have bothered because we couldnt fault anything. The room had two double beds in it...

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4Thank Debs G
Regina
Reviewed 24 February 2009

Just back from a week at the Barcelo. It was better that expected and way better than the reviews. We took our kids for the last family vacation and really enjoyed the pool, beach, food and overall condition of the property. The al a cartes were excellent with the Spanish being our favorite. The lunch at the seafood restuarant, was...

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Thank HOTVEGAS
montreal,canada
Reviewed 23 February 2009

First the good news:rooms are comfortable and clean,service everywhere on the grounds is very good,and the place is clean in general. BUT!!!The food is below average(certainly not 4 stars anyway) we met people who were there last year and were apalled by the deterioration....The beach is very small and the swimming area is tiny...Worst of all for us (we were...

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2Thank delarivera

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,835 - ₹ 26,556 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com and Barcelo so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
180 questions
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Questions? Get answers from Occidental Costa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose upper floor rooms, lower level rooms stink.”
 of 5 bubbles JCBlacutt, 10 Jan 2017 | Read review
“Get the ocean view, it is worth it!”
 of 5 bubbles ycgurel, 3 Jan 2017 | Read review
“The rooms with a balcony have hammocks, loved it!”
 of 5 bubbles phoenixfromashes, 31 Dec 2016 | Read review
“anything facing the courtyard, wouldn't want to be on the backside as there is a parking lot and helicopter pad near the hotel”
 of 5 bubbles 624levib, 28 Dec 2016 | Read review
“The location and the beach are excellent !”
 of 5 bubbles rrkolovos, 28 Nov 2016 | Read review
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