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Occidental Costa Cancun

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Occidental Costa Cancun
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4,685 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Costa Cancun
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Showing 3,047: English reviews
Eudora, Kansas
Reviewed 11 November 2010

My husband and I took our trip at the end of January 2010. The weather was fair (mid 70's) most of the trip and it did rain some while we were there. The water was pretty cold and unfortunatly where this hotel is located, there was a massive amount of seaweed in the water (so it made you not really...

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Helpful?
Thank ksukristin18
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Sir Receive a warm salute from Barcelo Costa Cancun I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that...

Bucharest, Romania
Reviewed 8 November 2010

Front desk personnel was speaking with us only in Spanish even if we were there for 16 nights and they should know we were not Spanish speakers.The hair dryer had ketchup on the handler and it was like this when we left also ( this is just one example about the cleanliness), the food on the buffet was horrible in...

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Thank ionica2971
Las Vegas, Nevada
Reviewed 7 November 2010

We've stayed in Cancun before and this hotel was more beautiful and everything you want in a vacation without the hassles of someone constantly coming up to you and wanting you to chat about joining some "time share" talk that takes up all your vacation time. I have recommended this hotel to friends and I would stay there again in...

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Helpful?
1Thank coyotecody46
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Dundee, United Kingdom
Reviewed 6 November 2010

From start to finish we had a brilliant time,it was my second visit to mexico and my husbands first and we were both had a fab time.The staff were friendly,happy and always willing to help,especially the bar staff poolside and on the beach.The lovely maria who served drinks in the evening never let our glass become empty and always knew...

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Helpful?
1Thank LillyDundee
mpgiesemann, marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Sutton, United Kingdom
Reviewed 4 November 2010

This is our second visit to the Barcelo Costa Cancun 1st here in 2007 did consider trying another hotel but decided we enjoyed it so much and would compare all the time but not dissapointed with second visit. We had room with jacuzzi which made it extra special used it most evenings its a pity they dont have more of...

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Helpful?
Thank Lindarose091
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

surrey
Reviewed 4 November 2010

me and linda had a great time at hotel really nice staff our 2nd visit food good drinks good pool area nice and clean very good vaule for money will b going again only down side people should b made to go to rooms when comming back from clubs as wake u up at 3and 4 am but apart from...

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Helpful?
Thank redbus17
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Sherbrooke, Canada
Reviewed 4 November 2010

I was in this hotel with a group of 37 other travel agents. This hotel is very nice, clean and food great. Nice shows during evening. Well located to go downtown Cancun.The beach is quite wide with many palm trees for shade, you can walk for a while towards one side only, on the other side is a little marina...

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Helpful?
1Thank MissKramou
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

ellesmere port, cheshire
Reviewed 4 November 2010

worst hotel! stayed in this hotel in september/october 2010, the food was cold, undercooked or overcooked!, the staff in the beach bar were rude!! spitting in people's drinks, the beach is not how it looks on the photo's, the bar close's at 12 and then there is nothing to do, and the shows are ridiculous!! there are bee's everywhere all...

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Thank hayleyeport
acuna
Reviewed 4 November 2010

1. Took over a day to have the room done 2. ATM not working with mexican cards; only the USA card I was carrying was able to work, Looks like you need to have payment done in cash but do not want to say it directly to your guest. My mexican cards was working perfectly everywhere except the hotel, ??...

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Helpful?
Thank econtreras
Orange Park, Florida
Reviewed 4 November 2010

It was our first time to visit Cancun. Although we were there for 3 days. We had a wonderful time. Plenty of food and drinks. Plenty of places to shop and see. The staff was great and very helpful. I hope that next time we shall stay longer.

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Helpful?
Thank sosaa
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 10,876 - ₹ 27,682 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
234 questions
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Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

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Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with a view is worth it”
 of 5 bubbles N1751VPmelissab, 29 Mar 2017 | Read review
“ask for terrace or ocean view room”
 of 5 bubbles rblj279, 27 Mar 2017 | Read review
“rooms facing the pool to see the night activities and shows by your terrace”
 of 5 bubbles 330marvind, 23 Mar 2017 | Read review
“if you want a balcony with chairs, you have to ask for it and be prepared to pay a bit more”
  • another ocean view
  • ocean side view
 of 5 bubbles V1008TLkarenj, 22 Mar 2017 | Read review
“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 13 Mar 2017 | Read review
5 of 5