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25/12/2017 26/12/2017
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    Occidental Costa Cancun

    Boulevard Kukulcan km. 4.5 | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico
    011 52 998 849 7100
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    25/12/2017 26/12/2017
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    Traveller (3868)
    Pool & Beach (904)
    Room & Suite (693)
    Overview
    • Excellent47%
    • Very good29%
    • Average13%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “beach bar” (354 reviews)
    “hour snack bar” (76 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Occidental Costa Cancun
    Special Offer: Join my Barceló
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    Rooms
    25 Dec26 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
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    Reviews (5,762)
    Traveller rating
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    1 - 5 of 3,542 reviews

    Reviewed yesterday via mobile

    We arrived on 9th August. The receptionist and porter were both very friendly. We were even given the option of what floor in the hotel we would like to reside in. We were asked on numerous occasions to visit a sister hotel, but on reading...More

    Thank Katrina B
    Reviewed 2 days ago

    Small, clean, spa was nice. Snacks always available. Food was very good at the restaurants and pretty good at buffet. Staff is very friendly. Especially Brandon, Danny, Fernando, Felix and many others. Entertainment at night but not a lot going on at night! Pools were...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank kassileanng
    Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

    Dear kassileanng: Thank you very much for your comments about the hotel, thank you for takes the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We...More

    Reviewed 3 days ago

    We had a great time during our stay. This is a nice and clean hotel with excellent customer service. We enjoyed the games and their live entertainment. We do not have any complaints. We highly recommend it. We are planning to go back.More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank josegrc01
    Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded 2 days ago

    Dear josegrc01: Thank you very much for your comments about the hotel, thank you for takes the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We...More

    Reviewed 4 days ago

    This place is absolutely terrible. Thank goodness we only stayed there for one hellish night. The workers are dishonest--- We were told we could have late (3pm) checkout without any problem. Then when we tried to board our airport shuttle the biggest goon there, Julian...More

    1  Thank Madeleine L
    Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded 3 days ago

    Dear Madeleine L We truly feel that your experience in our Resort has not reached your expectations. However, we appreciate that you point out those areas in which we must continue to improve. The reception team tried to give you the best deal, since the...More

    Reviewed 4 days ago via mobile

    My 1st time to Cancun and by far one of the best vacations I’ve ever had. The rooms were decent, the bar was great but the buffet(Chef & servers) were absolutely amazing. Chef ALBERTO TUYAB was the most amazing person there. He made me chicken...More

    Thank Lori R
    Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded 3 days ago

    Dear Lori R: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Spa
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Meeting Rooms
    • Breakfast included
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Free Parking
    • Dry Cleaning
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$ 173 - US$ 376 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #36 Spa Hotel in Cancun
    • #39 Top resorts Hotel in Cancun
    • #43 On the Beach Hotel in Cancun
    • Room types
    • Accessible rooms ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 358
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, Evoline ltd, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Barcelo Costa Cancun Hotel Cancun ,
    • Barcelo Cancun ,
    • Gran Costa Real ,
    • Costa Real Cancun ,
    • Barcelo Costa Cancun Mexico
    Add Photo Photos
    Traveller (3868)
    Pool & Beach (904)
    Room & Suite (693)
    Dining (381)
    Hotel & Grounds (2209)
    Bathroom (70)
    Family and Play Areas (62)
    Business Centre & Event Rooms (16)
    Nearby
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    Ask a question
    Questions & Answers
    Monica E
    7 December 2017|
    Answer
    Response from ASISTENTEGERENCIAL | Property representative |
    Dear Monica E: Barcelo has a timeshare system, which is offered during your stay, if you are interested in the services you will be invited to meet them, otherwise, the staff will not bother you. Cordially, Noemi... More
    0
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    Google Translation
    Milliann A
    6 December 2017|
    AnswerShow all 2 answers
    Response from ASISTENTEGERENCIAL | Property representative |
    Dear Milliann A: Thank you for contacting us. Yes, we have water sports: kayak & snorkel. Yes, the hotel is safe, we have security 24/7, and at night the route of a transport to the hotel is also safe, there are lit and... More
    0
    Votes
    Google Translation
    Majo C
    4 December 2017|
    Answer
    Response from ASISTENTEGERENCIAL | Property representative |
    Dear Majo C: Thank you for contacting us. Yes, you can smoke on the balconies or terraces of the room and in open areas of the hotel, you can find areas for smokers. Cordially, Noemi Ramirez. Assistant Manager.
    0
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    Google Translation
    Room Tips
    "Do NOT book here- i suspect positive reviews are just inside jobs. Nasty."
    Read review
    "Book through a 3rd party for a better price."
    Read review
    "6th floor very quiet . # 654"
    Read review
    "not a big property, and I believe all rooms are facing pool and some ocean."
    Read review
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