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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
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2,880 Reviews from our TripAdvisor Community

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Showing 1,522: English reviews
Sao Paulo, SP
Reviewed yesterday NEW

The infrastructure is really neat and everything Works. Staff is friendly. I just found the front desk guys a bit uninterested in providing visitors with information. The location is excelente and it's close to the best nightlife choices.

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Helpful?
Thank Michel d
Miami, Florida
Reviewed yesterday NEW

My second stay at this property and 100% better than my first stay, though it was good I did have a couple issues on my first visit. This time we did the All-Inclusive deal and I can't say how great our stay was. From check-in to check-out very relaxing and great. The staff is very friendly, from the Concierge (Cecily)...

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Helpful?
Thank PETER Z
Bogota, Colombia
Reviewed yesterday NEW

The hotel has a very friendly and helpfull staff, great variety of entertainment. Three swiming pools, wonderful beach. Very tasty food, specialy the italian and the pool bar. I was attending a business event, but because of the location and amenities of the hotel the little bit of spare time I could relax and recharge the batteries. The location is...

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Helpful?
Thank Michael L
San Juan, Puerto Rico
Reviewed 2 days ago NEW

There are a lot of hotels in Cancún, but this one is excellent for the price, is located walk in distance to the best bars, clubs and restaurants! The rooms are quiet for the busy area, good space and a/c. The beds are ok. The beach area is excellent with low tidal waves, compare to the beaches closer to the...

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Helpful?
Thank RicarteMelendez
Reviewed 2 days ago NEWvia mobile

Just got back from our honeymoon at Krystal Grand Punta Cancun. All the staff was incredibly nice, friendly and helpful, to the point of remembering us by name and room number, making casual conversation and recommending local food and not-so-touristy places to visit. The buffet at Restaurant O was always delicious. The Grill and The Lounge are great. Ayami and...

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Helpful?
Thank Carolina A
Palm Cove, Australia
Reviewed 3 days ago NEW

The service at breakfast on both occasions was lacking but in all other areas was excellent the staff were friendly and helpful the food in the tapas bar was of high quality would recommend the tequila tasting. Beach area fabulous.

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Helpful?
Thank Barbara C
Chicago, Illinois
Reviewed 5 days ago NEW

This resort is way at the north end of the hotel zone, and has, by far, the best beach of any Cancun resort that I have visited. It's a reasonable size, so you don't need to walk forever to get to a restaurant or a beach chair. It's close to the happenings on the strip too, just a quick walk...

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Helpful?
Thank Cindy H
San Jose, California
Reviewed 5 days ago NEW

This was my first time to Cancun and I had been nervous to go to a place "on the beaten path". I was delighted to see that the hotel is a relatively modern building in a nice location practically at the end of the beach. My "King room with Ocean View" ended up being a room with two double beds,...

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Helpful?
Thank dc2jz
San Diego, California
Reviewed 5 days ago NEW

Great experience and location for the budget minded traveler. Even better if you compound it with expedia vip plus treatment. Small pools and very basic gym though- not as advertised, irrelevant detractoe though

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Helpful?
Thank aangulocarlos
San Antonio, Texas
Reviewed 1 week ago NEW

I stayed at the Krystal Grand Punta in September and again in November. Luis at the front desk has helped me with my check in both times I have stayed at the property and he is always extremely nice and accommodating. I love the size of the hotel, the beach, the buffet is great and best of all this is...

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Helpful?
Thank J3971UAdianeb

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 10,148 - ₹ 30,377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#35 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#45 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
169 questions
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See all questions (169)

Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please tip staff”
 of 5 bubbles peterz742, 6 Dec 2016 | Read review
“Get an ocean view room as high up as you can. Will cut down on noise and let you take advantage of the breeze instead of AC.”
 of 5 bubbles dc2jz, 2 Dec 2016 | Read review
“get up early to secure a palapa”
  • View from Room
  • View into Lobby
  • Room
 of 5 bubbles J3971UAdianeb, 30 Nov 2016 | Read review
“get an ocean view room Please”
 of 5 bubbles 367rubeng, 5 Nov 2016 | Read review
“The main adult pool with the swim up bar was closed due to construction and will be closed until completed sometime in 2017.”
 of 5 bubbles martinigirlmina, 1 Nov 2016 | Read review
5 of 5
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