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Krystal Grand Punta Cancun

3,623 reviews
#54 of 177 Hotels in Cancun
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Traveller (3015)
Room & Suite (760)
Pool & Beach (703)
Overview
  • Excellent42%
  • Very good33%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
“the hyatt regency”(160 reviews)
“ocean view”(179 reviews)
“hotel zone”(118 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,623)Write a Review
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All reviewsthe hyatt regencyocean viewhotel zonebreakfast buffetgreat beachthe club loungecoco bongobali bedsbeach accessall inclusive optioninfinity poolnight lifeswim up barlounge chairsisla mujeresbottled waterspring breakers
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1 - 5 of 1,805 reviews
Reviewed yesterday via mobile

Amazing hotel right on the beach. Nice clean rooms with ocean view. The pool was amazing but even more amazing was your personal pool server that took care of us for the whole vacation. Fresh tiwels every 2 hours, Cold Moet Chandon Champagne by the...More

Thank LAURA0124
Reviewed 2 days ago via mobile

My wife and I spent a week at the Krystal for our honeymoon. Our room was in the altitude building and we spent quite a bit of time in their lobby bar “altitude bar”. Emanuel, the bartender for that specific bar was amazing; he was...More

1  Thank Tomstace
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded yesterday

Dear guest, thank you for letting us know about your past stay with us. We are really glad to know you enjoyed your holidays, you may be sure your comments have been redirected to our colleagues, in order to make a recognition of their great...More

Reviewed 3 days ago

We stayed in the Altitude Tower in the Altitude Grand Suite, and did the all inclusive. Definitely worth the money for the Altitude tower! And definitely worth the upgrade on the room. Usually I book on Travelocity or Booking. However, I found I could get...More

Thank 1AnnetteB
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 2 days ago

Dear miss Annette, first of all, let me thank your comments, you may be sure those have been shared with all the team. You may be sure all my colleagues are happy expecting for your return here, your home away from home.

Reviewed 4 days ago via mobile

This was a good location. It’s right in the middle of the hotel zone, you can walk to all of the popular bars, restaurants and clubs. It has a beautiful beach with day beds you can rent out and use the credit toward food and...More

Thank soccerangel4679
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 2 days ago

Dear guest, first of all, let us apologize for any inconvenience you experienced, you may be sure your comments have been redirected to our front desk management, in order to ensure the needed improvements will be applied to gives you the service you deserve. Hopefully...More

Reviewed 6 days ago

Would not recommend whatsoever. Bed bugs!!!! The only nice thing about this hotel is the beach. If you are used to going to Cancun and having fun then this is NOT the place for you! First of all there is virtually zero entertainment. The entertainment...More

1  Thank Brooke B
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 5 days ago

Dear guest, first of all let me apologize for the inconvenience you are letting us know through this post. We really appreciate the chance you give us to recover the service, in this meaning, is that possible to have your help knowing how can I...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Airport Transportation
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$ 146 - US$ 524 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#36 Luxury Hotel in Cancun
#41 Romantic Hotel in Cancun
#41 Spa Hotel in Cancun
#48 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 146 - US$ 524 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#36 Luxury Hotel in Cancun
#41 Romantic Hotel in Cancun
#41 Spa Hotel in Cancun
#48 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (3015)
Room & Suite (760)
Pool & Beach (703)
Dining (384)
Hotel & Grounds (1675)
Bathroom (57)
Family and Play Areas (27)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
truelmia
18 January 2018|
Answer
Response from Alejandro V | Property representative |
Dear guest, first of all thank your for choosing us for your next visit to Cancun. As you read on the web page, the minimum age to can arrange a room with us, in Krystal Grand is 18. Regards.
0
Votes
Google Translation
Nicole T
17 January 2018|
Answer
Response from Alejandro V | Property representative |
Dear Nicole, first of all let me thank your preference, other ways let me inform you we accept, as payment method, credit or debit card and cash at the front desk. Please feel welcoming
0
Votes
Google Translation
kt20852
11 January 2018|
Answer
Response from Alejandro V | Property representative |
Dear guest, thank you for contacting us to have assistance before your arrival. first of all let me thank your preference, in this meaning let me inform you we have 3 different specialty restaurants (Mexican, Italian and... More
0
Votes
Google Translation
Room Tips
"Definitely worth the upgrage to the Altitude Tower with ocean view"
Read review
"None, Don't bother wasting your money here . Have ac"
Read review
"Ask for Ocean view when booking with agent, the resort upgraded ours free!"
Read review
"Get a room with an Ocean View and eat somewhere else."
Read review
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