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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
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2,866 Reviews from our TripAdvisor Community

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Showing 1,514: English reviews
San Antonio, Texas
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

I stayed at the Krystal Grand Punta in September and again in November. Luis at the front desk has helped me with my check in both times I have stayed at the property and he is always extremely nice and accommodating. I love the size of the hotel, the beach, the buffet is great and best of all this is... More 

Helpful?
Thank J3971UAdianeb
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW via mobile

This is my third visit to Cancun and I stayed at different hotels in different areas and this is the best location (but it can be really loud at night as there is a club or two in the neighborhood) and has the best beach. This hotel used to be the Hyatt Regency. The building is old but my room... More 

Helpful?
Thank Hitoshi A
Frisco, Colorado
Level Contributor
155 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 week ago NEW via mobile

Very nice hotel. Staff was amazingly friendly. One of the restaurants in the hotel called the grill was very good and reasonably priced...about $10 an entre with extra service to include waiter putting on your napkin. Nice gym with several aerobic machines and free weights. Located on a beautiful white sand beach. We snorkeled and saw some very big fish... More 

Helpful?
1 Thank Eric R
State College, Pennsylvania
1 review
Reviewed 1 week ago NEW

I left my watch in the room when I checked out and realized it couple hours later, but no one could find it. It just sounded so ridiculous because my wife left her huge beach style hat as well and they didn't mention anything about it neither. And I tried to use an iron but i was shocked that it... More 

Review collected in partnership with this hotel

Helpful?
Thank choijiseokc
Brownsville, Texas
1 review
Reviewed 1 week ago

Our stay was a excellent experience! We truly enjoyed our stay, couldn't have made a better choice when choosing our stay. I wouldn't think about twice for our next vacation to Cancun to stay at this hotel. Excellent location and amazing beach view.

Review collected in partnership with this hotel

Helpful?
Thank yamilet565
Miami, Florida
2 reviews
Reviewed 1 week ago

The hotel's location is great and the staff very friendly. But for some reason there's no AC in the general area of the building. Only in the rooms, but the AC there is freezing cold and there's no way to control it. Another trouble is that you cannot pay cash in almost any hotel business. They only take credit cards,... More 

Helpful?
Thank Manuel B
Antigua, Guatemala
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

The hotel is worth it by its beach , definitely is one of the best beaches I've ever been, it's like a pool. The rooms are small but ok . I'll say it's a 4StarPlus but nothing to matter I'm pretty sure that you don't get this beach I many full 5Star hotels .

Helpful?
Thank VinicioZ
Tucson
1 review
Reviewed 1 week ago

I lost my hotel bracelet on the first day, the kind that shouldn't come off it it did. When I went to the reception to request a new one they decided to tell me it was going to cost $300 because they couldn't believe me that I'd lost it and I had probably given it to another guest. After I... More 

Review collected in partnership with this hotel

Helpful?
Thank Vacelaya
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

One pool was closed We could use the property next door but no way to get there without walking in the sand or walking out on the sidewalk by the street very inconvenient. When buying anything at the Deli / Coffee shop they could never make change for pesos I purchased 2 drinks cost 153 pesos gave her 200 and... More 

Review collected in partnership with this hotel

Helpful?
Thank Robert B
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

I'm not sure where to start! This place is unreal. Super friendly staff, amazing food and atmosphere. Rooms are very well sized and the beds are very comfortable. The beach is just outside and there are few pools to choose from, one being the infinity pool! We also went for a massage package that was too amazing! The hotel is... More 

Helpful?
2 Thank Dorotinka

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 10,145 - ₹ 28,172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#35 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#45 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
169 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get up early to secure a palapa”
  • View from Room
  • View into Lobby
  • Room
 of 5 bubbles J3971UAdianeb, 30 Nov 2016 | Read review
“get an ocean view room Please”
 of 5 bubbles 367rubeng, 5 Nov 2016 | Read review
“The main adult pool with the swim up bar was closed due to construction and will be closed until completed sometime in 2017.”
 of 5 bubbles martinigirlmina, 1 Nov 2016 | Read review
“very good place to go to get away from the crazy strip lol”
 of 5 bubbles , 1 Nov 2016 | Read review
“Room 808 has nice view”
 of 5 bubbles lucysV2276RW, 26 Oct 2016 | Read review
5 of 5
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