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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
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3,006 Reviews from our TripAdvisor Community

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Showing 1,574: English reviews
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Reviewed 3 days ago NEW

My girlfriend and I stayed at the Krystal Grand for a long weekend of beach lazing. We booked a Super Shuttle for $38 roundtrip (for 2 people!) from the airport and back to the airport. I would definitely recommend as it is a madhouse when you get off the plane and finding an affordable ride to the hotel can be...

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Helpful?
Thank Bill H
atlanta
Reviewed 4 days ago NEW

We stayed at the Krystal Grand Punta for a college girls reunion weekend. The vacation was purchased through Delta vacations, so I felt confident the accommodations would be good by Delta standards...and they were. The location is great, right on a gorgeous beach. Only negative is that the beach is public, so on Sunday it was packed with locals enjoying...

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Helpful?
Thank teesmc
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our...

A TripAdvisor Member
Level Contributor
8 reviews
3 hotel reviews
1 helpful vote
Reviewed 6 days ago NEWvia mobile

We stayed one night in Cancun during our Mexico trip. Krystal hotel offered a room for a good price via Booking.com The hotel was nothing special. It had a nice location by the beach at the Hotel Zone. But the surrounding restaurants was nothing more than Domonis, McDonalds and Hooters. Of course many others also but they all were in...

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Helpful?
Thank A TripAdvisor Member
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit. Cordially, The Management

Reviewed 6 days ago NEWvia mobile

Stayed for one night. Room was in poor condition. Patio door wasn't air tight so I kept hearing a wind noise all the time. Curtains are dates with holes everywhere and weird spray paint on it (see picture). A/C barely works so room is always warm and humid. Breakfast buffet is average. On the positive side the location is great...

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Helpful?
1Thank Alex N
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Alex: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give...

Las Vegas, Nevada
Reviewed 6 days ago NEW

I stayed at this exact location thirty years ago when it was the Hyatt Regency- A lot has changed-but the beach here is fantastic! There is a breakwater which protects the long Western side- what sunsets! Our Club room on the 12th floor had full ocean view and came with breakfast and nightly snacks. The rooms are not fancy which...

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Helpful?
Thank WhyteWind
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Des Moines, Iowa
Reviewed 1 week ago via mobile

We have been coming to Cancun for 13 years on extended vacations ranging from 2-4 weeks at a time, yet this time will definitely go on the books as being the best to date! The staff at this hotel are so enjoyable to interact with on a daily basis! (For the full review, read on. For the cliff notes version...

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Helpful?
4Thank benandkeren
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We have taken note of your congratulations and can rest assured that our colleagues will be happy to know that your stay was...

Vancouver
Reviewed 1 week ago

Location - very good. Right at the beach. Only 5 minute walk to Forum by the Sea with lots of shops and bars. Frequent and cheap buses to downtown / hotel zone, 105 peso one way (or USD1) Room - clean and neat with spectacular view. Good wifi connection and air conditioning Service & friendliness - 50/50. Staff at front...

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Helpful?
2Thank NanMVan
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. We strive to provide all our guests with the best experience; however you can be sure that all your...

South Bend, Indiana
Reviewed 1 week ago

We previously stayed in Playa del Carmen and then more recently the last couple of years in Cancun at Mia Cancun - a lovely, tiny, old, boutique beachfront resort in the Hotel Zone that needed some refurbishing and then closed last year. We had walked the exquisite shoreline many times and were turned off by the humongous hotels that had...

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Helpful?
4Thank aberardi1
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We have taken note of your congratulations and can rest assured that our colleagues will be happy to know that your stay was...

Richmond, Canada
Reviewed 1 week ago via mobile

I came to Cancun hotels for 5 times. This hotel is the worst I ever seen. The quality of food is unbelievable worst. I came here for a business meeting, I read some reviews before I came. It is true, the food is very bad. I went to the Grill bar and very disappointed. The people is good. Our room...

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Helpful?
1Thank fathead1113
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give...

Kelowna, Canada
Reviewed 1 week ago via mobile

I was here for a conference, the torture of sitting in a conference room knowing what was waiting was the only real negative. You can feel that the building is getting on in years but it is great interior architecture so it makes up for some age showing. The food is great and the beach is awesome obviously. The meeting...

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Helpful?
1Thank David S
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear David: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Concierge

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 8,892 - ₹ 24,402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com and Jetsetter so you can book your Krystal Grand Punta Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#36 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#45 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
199 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel has pretty bad exchange rates. Walk a few minutes down the road and look at the various kiosks for better rates.”
 of 5 bubbles P3637SKbillh, 23 Feb 2017 | Read review
“Ocean view rooms have great views”
 of 5 bubbles teesmc, 22 Feb 2017 | Read review
“Southern exposure best - view of the shoreline along the Hotel Zone - and seek a higher floor for greater panoramic view.”
 of 5 bubbles aberardi1, 17 Feb 2017 | Read review
“Try to upgrade to ocean view. Also construction noise in most rooms.”
  • Floor 9
  • Floor 9 sunset view.
 of 5 bubbles c_reber1, 9 Feb 2017 | Read review
“Go to the Ziva next door, we had a great view of that!”
 of 5 bubbles craigcL4573UO, 7 Feb 2017 | Read review
5 of 5