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Casa Maya Cancun

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Casa Maya Cancun
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1,294 Reviews from our TripAdvisor Community

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Showing 852: English reviews
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South Riding, Virginia
Reviewed 4 days ago NEW

Cancun is shaped like a seven (7). On the north coast, the water is exceptionally calm and shallow, the beaches wide. Casa Maya sits on the north coast and enjoys this location. Great resort and serve - exceptional for children as well. Disadvantage of the "north coast" (or an advantage depending how you look at it) is that there are...

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Helpful?
Thank dageorgeinva
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear dageorgeinva, Thank you for be our guest during your recent vacations. We are pleased to know that you enjoy the beach and that your stay here at the hotel was in your expectations. We'll be happy to have you back on your next vacations to Cancun. Sincerely, your home, Casa Maya General Management

australia
Reviewed 1 week ago

RECENTLY FULLY & BEAUTIFULLY REFURBISHED HOTEL on a great beach, north of the nightclub area. Large comfortable rooms with wifi and overlooking the beach. Plenty of free beach lounges and umbrellas free, and medium priced restaurants. Mariachi band monday lunch and beach party wednesday night.

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Helpful?
Thank ian w
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear ian w, Thank you for being our guest during your recent vacations and for taking the time to share your experience. We are pleased to know that we fulfill your expectations and that you enjoyed your stay at the hotel. Also we are happy to hear that you like the events that we had for our guest like the...

Reviewed 1 week ago

We stayed here last year for two and a half weeks great experience the best beach in Cancun if you just want to get in a nice swim and avoid the crash of the waves. Clean rooms, excellent buffet, great staff we have booked this place again for two weeks this year also.

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Helpful?
Thank Wil C
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear Wil C, Thank you for choosing us as your host during your last vacations. We are pleased to know that we fulfill your expectations and that you enjoyed the beach, facilities, food and service that the hotel has to offer. We'll be happy to having you this year too. Sincerely, your home, Casa Maya General Management

Port Perry, Canada
Reviewed 1 week ago

Spent 2 weeks here in Feb-Mar. and I need to say the beach is the best I've been to in Cancun. Great service food was good. The pool area always had something going on not to mention the 2 food locations.The hotel is older but updated,staff was helpful and the rooms were cleaned daily by great ladies. I will return....

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Helpful?
Thank kevinmY4028QQ
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear kevinmY4028QQ, Thank you for choosing us as your host during your recent vacations to Cancun. We are pleased to know that we fulfill your expectations and that you enjoyed the beach, food, service and the pool activities that the animation staff has to offer. It will be an honor to have you back as our guest on your next...

Reviewed 2 weeks ago via mobile

We are not members. Apparently the upgraded rooms are for members only. Upon entering our room we had to hold our breath, the smell of room with some kind of cleaner trying to hide it was hideous. It was late when we arrived. Tried to get some sleep but the bed was like a rock. We called for a mattress...

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1Thank Heather R
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear Heather R, Thank you for taking your time to write about your experience with us. We are sorry that we couldn’t fulfill your expectations and you can be sure that all of your comments will be evaluate to take the necessary actions to improve the service. However let me comment you that we are currently remodeling the rooms and...

MADISONVILLE
Reviewed 2 weeks ago via mobile

Gave it 5 stars because of the value for the price. Fantastic swimmable beach with plenty of available chairs. One of the best non- inclusive older hotels. Elaborate fantastic breakfast buffet, ok lunch and good dinner buffets. Reasonable prices on restaurants, grocery store, gift shop, lounge and nightly entertainment. Business center to print boarding passes, tour representative on site, spa/fitness...

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Helpful?
2Thank GERALD J
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear GERALD J, Thank you for being our guest during your recent vacations. We are pleased to know that we fulfill your expectations once again and that you enjoyed the facilities, beach, food and service of the hotel. We'll be happy to be your host for 3° time. Sincerely, your home, Casa Maya General Management

Stony Brook, NY
Reviewed 2 weeks ago

We have been going to Casa Maya for many years. The staff is wonderful-friendly, hard-working, and eager to please you. The beach is beautiful and the ocean is clean and calm. The buffet dinners each evening have a theme, and the food is very good, with many many choices. Reasonably priced too!

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Helpful?
Thank FSulkin
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear FSulkin, Thank you for choosing us as your host during your recent vacations to Cancun. We are pleased to know that you enjoyed your stay at the hotel and that we fulfill your expectations once again. It will be an honor to have you back as our guest on your next vacations. Sincerely, your home, Casa Maya General Management

San Juan, Puerto Rico
Reviewed 3 weeks ago

Room Clean, Balcony View Super Nice, Clean pool, Good Beach. Staff was super friendly and helpful. The food at the hotel was also good and not expensive! We will come back next year! Thank you Casa Maya!

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Helpful?
Thank adriamaldonado63
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear adriamaldonado63, Thank you for choosing us as your host during your recent vacations. We are pleased to know that we fulfill your expectations and that you enjoy the facilities, food, beverage and service of the hotel. We'll be happy to have you back next year. Sincerely, your home, Casa Maya. General Management

Reviewed 4 weeks ago via mobile

We stayed at Casa Maya for Spring Break. We exchanged through interval international the place is clean and nice! If you are looking for a no mandatory all inclusive hotel this is a nice hotel. Staff was super friendly and helpful. The food at the hotel was also good and not pricey! We will come back next year! Thank you...

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Helpful?
Thank Keila N
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear Keila N, Thank you for be our guest during your recent trip to Cancun. We are pleased to know that we fulfill your expectations and that our staff was very friendly and helpful. We will be happy to have you back next year! Sincerely, your home, Casa Maya General Management

New Jersey
Reviewed 5 weeks ago

The Casa Maya met all our needs with a basic and functional room with kitchenette. Beds and pillows very comfortable, room clean, balcony very nice. Accommodations though a bit outdated and tired, were fine for us. Inexpensive bus transport nearby, decent beach and clean pool. Good service and food. What more can one ask for at an economical price point...

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Helpful?
Thank purc8
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear purc8, Thank you for be our guest during your recent trip to Cancun. We are pleased to know that we fulfill your expectations and that you enjoyed your stay here at the Casa Maya. Thanks for your nice comments and we will be happy to have you back! Sincerely, your home, Casa Maya General Management

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 8,097 - ₹ 15,935 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#47 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
71 questions
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Questions? Get answers from Casa Maya Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room with a balcony facing the ocean !”
kevinmY4028QQ, 11 Apr 2017 | Read review
“most rooms have a great view”
FSulkin, 7 Apr 2017 | Read review
“Ocean View and Room with Kitchen”
adriamaldonado63, 31 Mar 2017 | Read review
“Most rooms have been recently renovated beautifully .We prefer the higher floors . The views are spectacular!!”
walterpetrush, 20 Mar 2017 | Read review
“Most rooms are ocean view. Our rooms were closer to the beach, so away from the elevators and the action.”
mini011, 20 Mar 2017 | Read review
5 of 5