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Fairfield Inn & Suites Cancun Airport

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Blvd Luis Donaldo Colosio SM 305 MZA 01, Cancun 77533 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (110)
Dining (14)
Room & Suite (13)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairfield Inn & Suites Cancun Airport
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#107 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Safe
Microwave
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
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159Reviews19Q+A5Room tips
Traveller rating
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Popular mentions
Carlos M wrote a review 11 Oct
1 contribution
Stayed here for a night as we came in late from San Diego and wanted to get a good night sleep prior to going to resort. Great hotel, clean room but the downstairs bar and restaurant is excellent. If you want a good drink, find Alex the mixologist. He made us a red margarita with a splash of wine. It was a beautiful presentation and delicious. Definitely stay here again.
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Date of stay: October 2021Trip type: Travelled as a couple
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Jermell P wrote a review Sep 2021
2 contributions2 helpful votes
These people wouldn't answer their phone if Publisher's Clearing House was offering the grand prize. I even received a second number for airport pickup, which simply didn't pick up in Spanish. We ended up waiting 1 hour for a shuttle that was supposed to pick up every 15 minutes. If we reached someone on the phone we could have coordinated, or known which unmarked vehicle would get us to the airport. The customer service then proceeded to use the excuse that this shuttle that we were told we could get was a courtesy. So they don't want to acknowledge that we were only waiting because we were told to expect one, and some half sincere apology was supposed to replace the time and money. But that was only when I finally got a manager, two days later. Prior to that, I waited 30 minutes for a front desk lady who was determine to pretend I wasn't patiently waiting. Then has an attitude when dealing with me like, why the hell am I there? Good question lady, I promise I won't make that mistake again. They nickle and dime for plates, their food wasn't anything special, their TV channels had poor reception, and the beach they were near was incredibly mediocre. An absolutely trash experience traveling out of the country on vacation.
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Date of stay: August 2021
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Tom B wrote a review Sep 2021
Yorba Linda, California63 contributions2 helpful votes
Not sure what to make about the reviews were people had bad experiences, but ours was great! Arrived at the airport, and the shuttle pulled right up / flagged him down. He asked if we were the (another family's) name party, and we said no. Another family of 8 filled the van, but the driver was SUPER polite an explained that they have arrived and called earlier, but that he would send the next driver to us right away. He even took our picture to make sure we were helped next. Not sure if this was a hustle (its mexico, people are shouting at you "come with me" etc, we called the hotel. The woman who answered responded to us in very slow, but execellent english - making sure what terminal we were at, and directing us to the correct spot in the pickup area. She said a shuttle would be on the way. Within 5 min, a driver pulled up, and we were taken to the hotel without incident! I wish I could remember his name, Edwardo maybe, but the gentleman who checked us in (Thomas Bxxxxxn) on 9/6/21 at around 5pm was sooo nice and accomidating. We shared that we were visiting mexico for the first time and celebrating our 10 year anniversary, and he was able to get us upgraded to a nice mini suite. Later after checkin, he asked if we were happy with our room and having a nice time, what great hospitality. I hope the hotel will look up this employees name and recognize his excellence! Hotel was clean and much more than I expected for the price and location. Great pool facility, and modern gym with high quality gear, elipticals, and treadmills. Room was great, modern and comfortable (thanks again for the suite). The restuarant was just OK for dinner, I ordered authentic MX food and my wife went with a hot sandwich, bother were underwhelming. But the included breakfast was LEGIT! Huge selection of both tranditional breakfast items as well as healthier options (oatmeal, greek yogurt, etc). Not a deal breaker, but the who facility had a bit of a musty smell that clearly originated from the AC, which was running ovetime 24 hours a day. Excellent overall experience, thank you!
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Date of stay: September 2021
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Pura N wrote a review Sep 2021
4 contributions3 helpful votes
This hotel was chosen due to having airport shuttle and being 10 min from airport.. We called day before to find out how to get shuttle when we arrive at the airport. We were told to call upon arrival and they will be there every 30 min. Arrived to Cancun airport called went to space 22 as directed. No one showed up… We called multiple times and they kept telling us they were coming (speaking in Spanish of course). Other patrons also waiting.. Told same thing. Two hours later after more than eight calls they showed up. Insane. After a day of traveling to wait two hours is ridiculous. Another Patron had flown 14 hours from Germany and then another two for a shuttle to go 10 min to hotel. When we arrived all we got was sorry for the delay. No comp in room or a drink. Be aware if you plan on staying here
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Date of stay: August 2021Trip type: Travelled as a couple
1 Helpful vote
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SFOFlyer wrote a review Aug 2021
San Francisco, California25 contributions8 helpful votes
Overall, I was quite disappointed with my stay at this property. Some of the issues were: - Difficulty communicating with uninterested front desk staff (in either English or Spanish) - No acknowledgment of lifetime gold status (or any status!) at check-in - Hotel is new, but room was already showing signs of damage But the biggest problem was with the airport shuttle. The main reason we choose this property was proximity to the airport. On check-in, we were assured by the front desk that the shuttle leaves every 30 minutes (on the hour and half-hour). As we had an early morning flight, we arrived in the lobby at 4:25am the next morning, and were informed that the shuttle had already left. There was no apology, no alternative offered except to wait 30 minutes for the next shuttle. By the time the next shuttle arrived, there were many people waiting to get on. There was no control as to who could board, and it was only becasue we explained to other passengers that had been the first ones waiting that we were allowed on. We even heard the shuttle driver complain to the front desk clerk (in Spanish) that he needed to keep the queue better organized. Given that most people stay at this property in order to get to the airport, the coordination of the airport shuttle should be a top priority. Instead, it seems like guests need to fend for themselves. Unless significant improvements and training is made, I would be very reluctant to ever stay at this property again.
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Date of stay: August 2021
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PRICE RANGE
US$64 - US$117 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
157
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Frequently Asked Questions about Fairfield Inn & Suites Cancun Airport
Which popular attractions are close to Fairfield Inn & Suites Cancun Airport?
Nearby attractions include Puerto Maya Cancun (7.7 km), Xoximilco Cancun by Xcaret (6.2 km), and Playa Delfines (7.3 km).
What are some of the property amenities at Fairfield Inn & Suites Cancun Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Fairfield Inn & Suites Cancun Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairfield Inn & Suites Cancun Airport?
Yes, free parking is available to guests.
What are some restaurants close to Fairfield Inn & Suites Cancun Airport?
Conveniently located restaurants include Divina Carne, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Fairfield Inn & Suites Cancun Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Fairfield Inn & Suites Cancun Airport have an airport shuttle?
Yes, Fairfield Inn & Suites Cancun Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairfield Inn & Suites Cancun Airport?
Yes, laundry service and self serve laundry are offered to guests.
Does Fairfield Inn & Suites Cancun Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairfield Inn & Suites Cancun Airport?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fairfield Inn & Suites Cancun Airport?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.8 km).