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Omni Cancun Resort & Villas

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Traveller (4719)
Pool & Beach (1156)
Room & Suite (973)
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Overview
  • Excellent56%
  • Very good28%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
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AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,525)
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5,746 results
Traveller rating
3,027
1,652
606
273
188
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LanguageEnglish
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3,027
1,652
606
273
188
Show reviews that mention
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1 - 5 of 5,746 reviews
Reviewed yesterday via mobile

This resort is the perfect size and the grounds are kept sooooo beautiful and clean. Customer service is phenomenal, Omni really made my boyfriend and I’s first trip to Cancun amazing. Highly recommended for younger travelers who aren’t experienced, they really made everything so easy...More

Thank Lizz K
Hotel's Favourite
Reviewed 1 week ago

We are Vacation Club owners at the Omni and have been there a number of times. I think this was our 15th time. I was sitting on the beach talking to some of the other owners. We all agreed that the reason we like the...More

1  Thank PMLake
Response from Ana Q, General Manager at Omni Cancun Resort & VillasResponded 1 week ago

Dear guest, On behalf of the entire team of Omni Cancun, we would like to thank you for your loyalty and for taking the time to share your opinion about your recent stay at our resort. It is a pleasure to know how much you...More

Reviewed yesterday

When staying at the Omni in Cancun, please check out the Paloma restaurant. The waiters, and bartenders make you feel like V.I.P.'s, or royalty. Always a smiling face, always joking with you, they treat you like close friends and family. I especially want to mention...More

Thank larrybonnie2014
Response from Ana Q, General Manager at Omni Cancun Resort & VillasResponded yesterday

Dear guest, We would like to thank you for taking the time to share your detailed review about your experience with us. It is an honor to read that we have surpassed your expectations thanks to the outstanding service of our team, as our guests’...More

Reviewed 2 days ago

We stayed for a week in the 2nd week of May 2018 and it was amazing! Best experience ever - not enough words to express it! We will definitely return again for our next Mexico trip. We were nothing but amazed at everything with this...More

Thank Winston B
Response from Ana Q, General Manager at Omni Cancun Resort & VillasResponded yesterday

Dear guest, First and foremost, we want to thank you for the time you took to share your experience about your stay with us at Omni Cancun. It is an honor to know you had a great time at our hotel and that we were...More

Reviewed 2 days ago

We stayed at the Omni Cancun the first week of May. The resort itself was perfect! We were content to stay at our resort and do nothing much more than lay by the pool and eat really good food! We did go on a few...More

Thank jdrakern
Response from Ana Q, General Manager at Omni Cancun Resort & VillasResponded yesterday

Dear guest, While extending you a warm greeting, we would like to thank you for choosing Omni Cancun on your recent vacations. It is delightful for us to know that you had and amazing time at our hotel thanks to the attentiveness and friendliness of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Restaurant
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 202 - US$ 585 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Cancun
#19 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#36 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 On the Beach Hotel in Cancun
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 202 - US$ 585 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Cancun
#19 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#36 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 On the Beach Hotel in Cancun
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4719)
Pool & Beach (1156)
Room & Suite (973)
Dining (482)
Amenities (82)
Family and Play Areas (40)
Business Centre & Event Rooms (17)
Questions & Answers
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hopelessromantic
Hi. We have been to Omni many times too.Scott B & Lydia G always made sure we had the best. We LOVED it there, but reason we stopped going was the beds were KILLING me. I have severe pain from bursitis &arthritis etc in both hips & shoulders & just COULDN'T sleep. Our last trip was in May ?? Yr of hurricane when reopened.where first couple to enter the beach jaccuzzi, our favorite spot. Long time ago.Was hoping beds may have gotten better, or that we can be guaranteed a mattress topper or a good bed for SURE? We probably stayed 10 times &only comfortable bed was in bills when Scott surprised us with upgrade.That does not fit our budget.Since then stayed at Beach Palace & Hard rock & had no issues with bed(we were upgraded at BP to Preside my suite since had cows renewed) We also after reading reviews don't think you have a duo or even a single person performing in lobby anymore???We used to enjoy that at least 3 of our 5 night stay, to be able to dance a little (just slow songs) We aren't "Show people" . Sounds like Resort doesn't have that anymore????? We have also outgrown the club's domtowm..Would love to returm, so if management& past guests could elaborate on the beds & LOBBY entertainment we would appreciate that. Feel free to send private emailI know Scott no longer there& he was our contact lerson. We have friends do inxg eXnd of JuneX
22 May 2018|
Answer
Response from John B | Reviewed this property |
We’ve been to the Omni many, many times as well. The beds are still stiff. No more entertainment in the lobby bar. Getting reservations at the steakhouse is near Impossible ( last two visits ,out of 14 days we got... More
1
Vote
sloan1908
19 May 2018|
Answer
Response from John B | Reviewed this property |
Yes.. there is a tour desk / office with helpful , knowledgeable staff. Only by excursions at your resort.. nowhere els! I’ve been the the Omni 17 times and over the years taken nearly all excursions available.. for history... More
1
Vote
skardish
17 May 2018|
Answer
Response from roxannegoodwin | Reviewed this property |
Yes they do!
0
Votes
Room Tips
"We loved our first floor room with a view of the pool and ocean. It was close to everything."
Read review
"We had a lagoon view and it was beautiful"
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"Rooms with Ocean View are amazing all though the Lagoon side is pretty as well."
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"Ask for higher floors.Floor 18 I think would be perfect!"
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