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Krystal Cancun

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Traveller (4241)
Room & Suite (1056)
Pool & Beach (950)
Overview
  • Excellent37%
  • Very good30%
  • Average17%
  • Poor8%
  • Terrible8%
Travellers talk about
“el mortero”(55 reviews)
“tower b”(29 reviews)
“new tower”(65 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star accommodation
All hotel details
Additional information
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Reviews (5,640)
There are newer reviews for Krystal Cancun
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2,356 results
Traveller rating
648
655
463
284
306
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Time of year
LanguageEnglish
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648
655
463
284
306
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All reviewsel morterotower bnew towerall inclusive packageclub roomcoco bongosushi barall inclusive plannight lifemariachi bandbeautiful beachduring spring breakhotel zonefish tacosbeach barflea marketsenor frogs
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21 - 25 of 2,356 reviews
Reviewed 2 weeks ago

The hotel has nice location, average food nad quite big rooms. But froint desk services and restaurant managers are horrid. No information, changing decisions, many colors of "all inclusive" badges, and no clear information what one is entitled to. Horrible experience - avoid it.

2  Thank Witold S
Response from Krystal-Cancun, Gerente at Krystal CancunResponded 2 weeks ago

Dear guest we apologize about the inconveniences you had along your stay, you opinión is very important. Best regards

Reviewed 2 weeks ago

Our stay at Krystal was via and RCI exchange and I am sad to report that over 20 years of exchanging and this is the first time our units are in very poor state. The location of the resort is by far FANTASTIC!

Review collected in partnership with RCI
1  Thank IloveTroy
Response from Krystal-Cancun, Gerente at Krystal CancunResponded 2 weeks ago

Dear guest, we appreciate your comments, we are working on improving the furniture of the rooms and other details Best regards.

Reviewed 3 weeks ago via mobile

Krystal Grand. Baldemar our pool service waiter was great and awesome. He made my vacation better. I told him to keep my drinks coming and he did. He delivered my drinks with a smile. He went above and beyond. Gracias Baldemar.

Thank veronica a
Response from Krystal-Cancun, Gerente at Krystal CancunResponded 2 weeks ago

Dear guest, we appreciate your kind comments, we hope to see back soon at Krystal Cancun. Best regards.

Reviewed 3 weeks ago via mobile

Good hotel with LOOOONG BEACH. What makes hotel good is the staff and the attention you get. As fkr full occupation (100%) and numbers of clients they deal checking in and out the attitude and attention you get is really great. The reception staff is...More

1  Thank mirek_muszynski
Response from Krystal-Cancun, Manager at Krystal CancunResponded 3 weeks ago

Dear guest, thenk you very much for your kind comments, we look forward to see you back to Krystal Cancun. Best regards

Reviewed 3 weeks ago

The only good thing I can say is that the location is great if you are looking for nightlife. The food on the buffet was disgusting. Like think of the worst hospital food you ever had and multiple that by 5. The Italian restaurant was...More

1  Thank Francesca B
Response from Krystal-Cancun, Manager at Krystal CancunResponded 3 weeks ago

Dear guest, we apologize that you have had that kind of experience, and in the same way, we would like to inform you that your opinion is very important to us. We must remark, that security is a priority for the protection of our guests,...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 96 - US$ 283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 96 - US$ 283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (4241)
Room & Suite (1056)
Pool & Beach (950)
Dining (317)
Amenities (119)
Family and Play Areas (34)
Business Centre & Event Rooms (8)
Questions & Answers
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chadhil
11 August 2018|
Answer
Response from Blanca O | Reviewed this property |
I paid $695 per person for 5 nights.
1
Vote
Room Tips
"Stay Away from this hotel"
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"Bring your own coffee pack"
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"Higher rooms on the beach side will have an amazing view"
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"If you stay there - rooms with uneven numbers are more expensive, but have sea vie and balcony."
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