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8/11/2017 9/11/2017
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    Krystal Cancun

    Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
    011 52 81 4770 1920
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    8/11/2017 9/11/2017
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    US$ 129US$ 132
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    Traveller (3718)
    Room & Suite (914)
    Pool & Beach (871)
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    Overview
    • Excellent37%
    • Very good31%
    • Average17%
    • Poor8%
    • Terrible7%
    Travellers talk about
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    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Ocean Dream
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    Rooms
    8 Nov9 Nov
    |
    1 room, 2 adults, 0 children
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    Reviews (5,053)
    There are newer reviews for Krystal Cancun
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    21 - 25 of 2,098 reviews

    Reviewed 11 September 2017 via mobile

    Krystal treated us really well this trip! We usually go there twice a year, but the staff was a lot friendlier and accommodating this time. We were super pleased with the service we individually received. Huge shout out to Freddy from entertainment. He made sure...More

    1  Thank Tiffany V
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 12 September 2017
    Google Translation

    Estimado huesped agradecemos el tiempo que se ha tomado al escribir sus comentarios, esperamos verle de regreso pronto. Saludos cordiales....More

    Reviewed 11 September 2017

    When we arrived i went to the front desk. I already asked for an early check-in. The girl at front desk said we would have to wait about 20 min. Ok. she said to go eat. went to resturant and they only take a charge...More

    1  Thank Tweety8466
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 12 September 2017

    Dear guest we apologize about the inconveniences you mentioned, we are gong to follow the issues you commented. Best regards. I Rivera Guest service manager.

    Reviewed 11 September 2017

    This is our second trip to Cancun and the first at Krystal. The location is perfect! Here's a shoutout to some excellent staff members: bellboy Julio, Yendy and Mangus bartenders, and Karla in the spa. Julio helped us with our boarding passes and helped take...More

    1  Thank wdmeyst
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 12 September 2017

    Dear guest, we appreciate the time you have taken in writing your comments, we hope to see you back soon. Best regards. I Rivera Guest Service Manager.

    Reviewed 10 September 2017

    This isn't really my type of hotel or location but we were there for a conference across the road from the hotel. don't like the constant music though I confess I got used to it after 6 days. The rooms are very spacious, great balcony...More

    1  Thank michelesmith2016
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 11 September 2017

    Dear guest, we appreciate the time you have taken in writing your comments, we hope to see you back soon. Best regards. I Rivera Guest Service Manager.

    Reviewed 9 September 2017

    Staff at the front is nice, cleaning ladies and super sweet, bar tenders are not nice. Clean yes, but old. Hotel patched up everywhere instead of being refurbished. Sister hotel with Krystal Palace (STAY AWAY FROM IT, TRUST ME). Only reason its hard to pass...More

    1  Thank Daniel D
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 11 September 2017

    Dear guest we apologize about the inconveniences you mentioned, we are gong to follow the issues you commented. Best regards. I Rivera Guest service manager.

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    About
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$ 95 - US$ 313 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #48 Spa Hotel in Cancun
    • #56 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 435
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Agoda, Hotels.com, HotelQuickly, Orbitz, Evoline ltd, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, Travelocity and getaroom.com so you can book your Krystal Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Krystal Cancun Hotel Cancun ,
    • Nh Hotels Cancun ,
    • Nh Krystal Cancun Hotel ,
    • Krystal Hotel Cancun ,
    • Nh Krystal Hotel Cancun
    Add Photo Photos
    Traveller (3718)
    Room & Suite (914)
    Pool & Beach (871)
    Dining (308)
    Hotel & Grounds (2096)
    Bathroom (57)
    Family and Play Areas (33)
    Business Centre & Event Rooms (10)
    Nearby
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    Ask a question
    Questions & Answers
    MAUREENH47
    9 August 2017|
    AnswerShow all 2 answers
    Response from teddymalice | Reviewed this property |
    Yes, there is a drug store nearby. Liquor stores, unfortunately I did not even look for them. It was more of a skim boarder trip with a family wedding. I did not have any bad experiences at all, but I am a low maintenance... More
    0
    Votes
    Room Tips
    "ocean view the best"
    Read review
    "ocean front"
    Read review
    "We took 2 tours, 1 was to Islas mujeres, the other tu Chichen Itza very beautiful tours."
    Read review
    "Make sure you choose a room above the 2nd floor."
    Read review
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